Vivint Home Security Review

Vivint is known for its innovative and modern-styled home security systems.

What Sets Vivint Apart?

What Sets Vivint Apart?

Protecting over a million customers across the United States and Canada, Vivint brings a fresh take to the home security landscape with innovative technology. Vivint also gives customers the ability to customize their security systems instead of choosing a pre-made package. Choose from the essentials for intrusion protection, like motion sensors and glass break detectors, or have more convenience with home automation devices like smart thermostats, smart locks, a garage door controller and more. With Vivint, you can expect to pay at least $599.99 for your equipment while Vivint monitoring ranges from $29.99 – $39.99/mo.

Vivint Home Security

Vivint Home Security Review: Our Take

7.7 out of 10: Vivint offers a wide-variety of smart home and security solutions to make security monitoring easy. Vivint also scores high on pricing, packages and installation. 

Vivint: Our Recommended Pick for Innovative Features

Vivint has innovative home security solutions as well as smart home features that make the company stand out among other competitors. We go into our Vivint security review of six categories: price, stand-out features, equipment, installation and trial period.

Pricing & Packages
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Vivint Review: Pricing & Packages

7 out of 10

Highlights

  • Equipment costs $599+ and financing is available
  • Monitoring service starts at $38.99/mo.
  • Vivint offers two packages for those who want basic home security or smart home automation

Vivint is a premium home security provider and it is relatively expensive, especially when compared to budget options. One thing to note, however, is that the provider gives customers the option to finance their security packages through the Vivint Flex Pay program.

 

Vivint’s pricing structure requires customers to pay for their equipment upfront (or finance it through Flex Pay) and then pay a monthly monitoring fee for the duration of the contract.

 

You can build out your custom system to include equipment for intrusion protection, smart home capability or both. Exact equipment costs vary depending on the items selected, but Vivint requires at least $599.99 worth of equipment in order to start your service.

 

Vivint offers two packages to help secure your home. The Smart Security Service package includes monitoring $29.99/mo. and comes with motion detection and home environmental monitoring. The Smart Home Service package has monitoring that starts at $39.99/mo. and includes everything from the Smart Security Service package. It also includes security cameras, smart home devices and video monitoring. You can add on video monitoring for an additional $5/mo per camera.

Standout Features
(D) Vivint Standout Features@1.5

Standout Features

10 out of 10

Highlights

  • Manage your security system and smart devices using the Vivint Smart Hub
  • Get weather alerts to help keep your family safe
  • Optional video monitoring

Vivint has a number of stand-out features and innovative equipment. In addition to mobile app access, you can also manage your security system and smart devices through the Vivint Smart Hub. If your security system package or monitoring plan comes with smart home devices like the Nest Learning Thermostat, Kwikset Smart Lock, Smart Garage Controller or others, then you can easily control them through your smart hub.

 

If your package or monitoring plan doesn’t include smart devices but you have a compatible Amazon device, you can link your Amazon device to the Smart Hub. By linking this device, you’ll be able to arm your security system using voice control.

 

Another perk of the Vivint Smart Hub is the ability to receive weather alerts. If there is a severe weather alert for your area, you’ll get notifications to help keep you and your family updated so you can stay safe. This is a feature that’s especially good for those who live in tornado or hurricane-prone areas.

 

Last but not least, Vivint also provides an option for live video surveillance. This service isn’t offered by many providers. Add it on to your monitoring plan for an additional $5 per month, per camera.

Equipment
(D) Vivint Equipment@1.5

Equipment

10 out of 10

Highlights

  • Get environmental monitoring for carbon monoxide, fires, floods and freezing
  • In addition to your home, protect your vehicle with the Vivint Car Guard
  • Vivint offers a wide variety of smart home products including smart thermostats, locks and cameras.

Vivint has a reputation for innovative equipment. It offers a full suite of equipment for environmental monitoring, intrusion protection, video surveillance and home automation, which can all be controlled through the Vivint Smart Hub and the Vivint smartphone app. Whether you’re at home or away, the system is always ready to work for you.

 

Security equipment options include smart door and window sensors, glass break detectors, motion sensors and panic pendants. Environmental monitoring equipment options include a smoke detector, carbon monoxide detector and a flood/freeze/heat sensor. Indoor, outdoor and doorbell cameras are also available. On the home automation front, you can select anything from garage door controllers to smart thermostats and locks. Smart home equipment such as smart lamp modules start at $50, Vivint’s most expensive smart home product costs $299.99 at retail value. 

 

The best part is that customers can pick and choose the exact set of devices to fit their unique needs. You’re not limited to predetermined equipment packages that include features you don’t need or want. With Vivint, you’re free to choose what’s right for your home.

Installation
Man in orange shirt installing security camera

Installation

10 out of 10

Highlights

  • Vivint provides professional installation for your home security system
  • DIY installation is not available

Some home security companies offer both DIY and professional installation for you to choose from. Vivint Smart Home professionals will help ensure that your security system is properly installed so you can avoid mistakes and get started using your system. The installation fee varies depending on your home and equipment (though occasionally free installation is available through a promotion).

 

With a professional setup, you’ll be able to ask your service technician questions regarding your system and can gain insight into the security needs of your home. We highly recommend this type of installation for customers who do not feel comfortable with navigating technology. But, if you’re on the other side of the fence and would like to install your own system, we recommend choosing a DIY security solution – which Vivint doesn’t provide at this time.

Customer Service
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Customer Service

6 out of 10

Highlights

  • Average Customer App Rating: 4.75
  • BBB Rating: C+
  • Trustpilot Rating: Great

Vivint also has a Trustpilot rating of ‘Great’ for their professional installation, helpful technicians and high-quality security equipment. Customers rave about their camera quality and ability to easily see what’s happening at home. 

 

However, Vivint’s Better Business Bureau (BBB) rating is a C+. Some past customers complained about their customer service experiences – especially when trying to cancel service and speaking with door-to-door salesmen.

 

Fortunately, Vivint’s mobile app has a 4.5 rating on Google Play and 5 star rating on the App Store. Many love that the app is easy to use and control your security equipment. Some customers do face troubles with the app’s speed, playing back camera footage and crashes.

Please note that BBB ratings, plans, pricing, and other details can change without our knowledge. Details accurate as of May 22, 2020.
Guarantees & Trial Period
(D) Vivint Price@1.5

Guarantees & Trial Period

3 out of 10

Highlights

  • Vivint has a 3-day refund period
  • The provider also has a Premium Service warranty and regular warranty period of 120 days
  • No money-back guarantees or other customer satisfaction incentives at this time

Vivint has a refund period of 3 days for customers to try out their security systems and determine if it is a great fit for them. This is the shortest trial period available by law.

 

Vivint doesn’t have any customer service guarantees in case you’re not satisfied. However, there is a Premium Warranty service that you can opt into, or you could use the regular warranty period. With the Premium Service warranty, Vivint will repair and replace your equipment for up to 120 days at no charge. If you do not opt for the Premium Service warranty, Vivint will still repair and replace your equipment, but you’ll have to pay a service fee plus taxes.

 

While checking Vivint reviews, we found that there is a complex process when canceling service. Customers will have to make sure that they are satisfied and want to continue using their Vivint services within a very brief period.

Package Details and Comparison

Vivint Packages

    Vivint – Smart Security Service

    Starting at $29.99/mo

    Our take

    Vivint’s Smart Security Service comes with everything you’ll need for basic intrusion detection and home environmental monitoring.  This monitoring service includes the Vivint Starter Kit, a motion sensor, recessed door sensor, smoke detector, panic pendant, and much more.  The Smart Home Service monitoring plan costs $29.99/mo.

    Package Features

    • Vivint Starter Kit
    • Vivint Smart Sensor
    • Vivint Motion Sensor
    • Recessed Door Sensor
    • Glass Break Detector
    • CO Detector
    • FireFighter
    • Flood/Freeze/Heat Sensor
    • Panic Pendant

    Vivint Smart Home Service

    Starting at $39.99/mo

    Our take

    Vivint’s Smart Home Service comes with everything found in the Smart Security Service monitoring plan. You’ll have basic intrusion detection, home environmental monitoring, video surveillance, and home automation. This monitoring service includes a number of cameras and smart devices to include: the Vivint Ping Indoor Camera, Vivint Doorbell Camera, Nest Learning Thermostat, and much more. The Smart Home Service monitoring plan costs $39.99/mo.

    Package Features

    • Kwikset Smart Lock
    • Garage Door Controller
    • Element Thermostat
    • Nest Learning Thermostat
    • Lamp Module
    • Vivint Doorbell Camera
    • Vivint Outdoor Camera
    • Vivint Ping Camera
    • Vivint Smart Drive

Compare Vivint Packages

Monitoring price starts at $29.99/mo. $39.99/mo.
Motion detection Yes Yes
Home environmental monitoring Yes Yes
Security cameras No Yes
Smart home devices No Yes
Video monitoring options No Yes

Why We Recommend the Vivint Smart Home Service Monitoring Plan

The Vivint Smart Home Service Monitoring Plan is only $1 more per month, but it covers your needs for everything from basic home intrusion protection to environmental monitoring and home automation. Remember that home automation features aren’t just convenient, they also increase your home’s security. For example, smart lighting deters burglary by giving the appearance that someone is home, while smart locks allow you to grant temporary access to your home without leaving a key under the mat.

Vivint vs. Competitors

Compare Vivint to Other Providers

Monitoring price starts at $29.99/mo. $38.99/mo. $44.99/mo.
Installation Professional Professional DIY
Monitoring options Professional Professional Professional
Minimum contract length 42-60 months – or pay equipment in full 12 months No contract required
Guarantee None $500 Theft Protection Guarantee None
Warranty 120-Day Equipment Warranty Option to extend Lifetime Warranty 3-Year Limited Equipment Warranty
Recap

Our Review of Vivint

Vivint is a great traditional home security service that offers all of the smart home integrations you need at an affordable price. You’ll be able to choose from a wide variety of equipment to cover smart home, environmental and security needs with one provider. 

However, there are a few factors to keep in mind. If you don’t pay for your equipment upfront, you’ll be locked into a 42-60 month contract. Vivint’s service also comes with mixed reviews about customer service, app functionality and the system’s overall ease of use. And, unlike other home security providers, Vivint doesn’t come with a customer satisfaction guarantee in case you’re unhappy with your service. They only have a three-day return policy.  

On the bright side, Vivint makes picking a package easy based on your needs and offers affordable monitoring. You’ll also have hassle-free professional installation and help from their technicians.

How We Based Our Provider Ratings


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Written by

Jalesa Campbell

Jalesa develops content in the home security space and contributes to Safety's social media efforts.