Vivint FAQs

Updated Apr 30, 2020

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What is Vivint?

Headquartered in Provo, Utah, Vivint is a home security company that provides innovative security equipment and monitoring services for more than a million customers across the United States and Canada. With Vivint, you can start with the essential equipment or expand your system to include home automation devices, security cameras and more.

What makes the company’s services unique?

Vivint is known for its innovative smart home security devices. For example, the Vivint Outdoor Camera Pro not only provides video surveillance but also boasts active deterrence features like a "lurker alarm" that sounds when someone lingers on your property for too long. Vivint also has a car monitoring device called the Vivint Car Guard. This GPS tracking device provides tamper alerts for your vehicle and can also help you to locate it in the event it is stolen.   

How does Vivint's pricing work?

With Vivint, you'll pay for equipment and installation costs up front, followed by a monthly monitoring fee for the duration of your contract.

Equipment Costs: Homeowners select devices to suit their needs, so total equipment costs will vary based on the products chosen. However, Vivint requires at least $599 worth of equipment to start your service. Equipment financing is available through Vivint's Flex Pay option.

Monitoring Costs: 24/7 professional monitoring service starts at $29.99/mo.

Installation Fees: Installation fees also apply (unless you qualify for free installation through a promotion) and will depend on your home and equipment.

What equipment does Vivint offer?

Vivint allows you to build your own system with any of the following security equipment and smart home devices:

Vivint security equipment

  • Starter Kit (1 panel, 2 Smart Sensors, 1 Motion Sensor plus $100 toward additional sensors)
  • Vivint Smart Sensor for windows and doors
  • Vivint Motion Sensor
  • Recessed Door Sensor
  • Glass Break Detector
  • Smoke Detector
  • CO Detector
  • FireFighter
  • Flood/Freeze/Heat Sensor
  • Key Fob
  • Panic Pendant

Smart home products available through Vivint

  • Kwikset Smart Lock
  • Garage Door Controller
  • Element Thermostat
  • Nest Learning Thermostat
  • Lamp Module
  • Vivint Doorbell Camera
  • Vivint Outdoor Camera
  • Vivint Ping Camera
  • Vivint Smart Drive

Are Vivint packages or equipment bundles available?

Complete pre-selected Vivint packages are not available. Instead, customers can pick and choose their desired mix of home security and smart home automation products. This gives homeowners the ability to create a custom package that suits their unique needs.

Does Vivint offer professional monitoring? How much does it cost?

Yes, Vivint offers two monitoring plans:

  • Smart Security Service is available for equipment selections that do not include smart home devices. The cost starts at $29.99/mo.
  • Smart Home Service is available for equipment selection that include smart home and home automation devices. The cost starts at $39.99/mo. You can also add video monitoring service to this plan for an additional $5/mo. per camera.

Why should I choose Vivint Smart Home?

If you are looking for modern home security equipment and don’t mind the heftier price tag, Vivint is a good option. Vivint’s SmartHome Professionals will help to ensure your security system is installed properly, taking out the guesswork. You can also have access to video surveillance and smart devices, providing convenience as well as allowing you to enhance your safety.


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