Vivint Home Overview
Choosing a new home security system can be a tough decision, especially when comparing the best providers. One of the top home security providers is Vivint. We love Vivint for its wide variety of innovative smart home and security solutions. The company offers 24/7 professional monitoring and installation for your comfort and peace of mind. Each package comes with security must-haves, including sensors, motion detection, and a touchscreen control panel that doubles as a smart hub.
Vivint is best known for its smart home capabilities. The company works with popular smart home products such as the Nest Thermostat, Google Assistant, and Amazon Alexa. Vivint has a convenient blend of smart home and security features that make it a popular choice nationwide. If you’re looking for a home security system with a smart home focus, Vivint is worth checking out.
- FlexPay to finance your equipment
- Continuous video recording with Vivint Smart Drive
- Smooth interface through the Vivint app or Vivint Smart Hub
- Expensive equipment without FlexPay
- Long contract agreements with FlexPay
- No money-back guarantee
Vivint Home Security Video Recap
Vivint: Top Choice for Smart Homes
If you love the control and convenience of home automation, Vivint’s the best choice for you. You’ll have smart security and automation together with complete control using your voice assistant, Vivint mobile app, or touchscreen control panel that doubles as a smart hub. You’ll also be able to customize the features and alerts to best match your needs.
If Amazon Echo or Google Nest are part of your daily life, you’ll be able to take full advantage of the Vivint security system. The company offers features such as Smart Garage Controller, which allows you to control your garage door from anywhere using your smartphone. It also provides Smart Lighting to control the lights using your app or voice assistant and Smart Thermostat to control the temperature from anywhere too. The Smart Thermostat feature offers a second layer of security against fires, working with the smoke detectors to limit the spread of flames by shutting down the HVAC system.
Vivint’s equipment and features help prevent break-ins and will notify you the moment there’s a water leak, a fire, or carbon monoxide detection. There are a few must-have Vivint devices to consider adding to your system, including the Vivint Indoor Camera and Vivint Outdoor Camera Pro to get motion-triggered alerts, speak to guests using two-way audio and see live activity. The outdoor camera also detects human activity to prevent false alarms.
Vivint also offers environmental monitoring equipment to help prevent costly damage to your home. The equipment lineup includes a smoke detector, carbon monoxide detector, and water sensor. The Vivint smoke detector will turn off airflow to prevent the fire from spreading. If your carbon monoxide detector notices a rise in CO levels, your Vivint monitoring specialists will be notified immediately. And any time your equipment’s sensors are triggered, you’ll get a mobile alert to keep your home and family safe from harm.
You can manage and customize your security setup and alerts through Vivint’s mobile app, Smart Hub, or voice assistant. You’ll be able to disarm your system, see live camera footage, control your smart thermostat, and more from just one device. Vivint’s all-in-one interface lets you wirelessly connect other devices too.
Vivint’s mobile app also gives you full control of your equipment and keeps you in the know with motion-triggered alerts. You’ll be able to see live camera activity and speak to guests using two-way audio. The app also lets you create custom routines to disarm your system, turn on the lights, and more from your smartphone for convenient control.
Vivint’s equipment is durable and backed with a reliable professional monitoring service. Customers also get a 120-day warranty service plan to cover any repairs or replacements. After the warranty period is over, Vivint will still fix defective equipment based on your contract. However, Vivint doesn’t offer a money-back guarantee or theft protection guarantee to promise customer satisfaction.
On the bright side, Vivint wants to make sure your system is always working correctly, even during a power outage. The control panel has a 24-hour battery backup, and products include cellular connectivity. Vivint works best on wifi, so some features such as video recording and live streaming may not be available during a power outage.
If you have an issue or concern, Vivint has three ways to contact customer support: customer service line, email, and chat. The company also has a robust product and support library you can access through their website.
Vivint requires customers to subscribe to their professional monitoring service to use their interface. It’s more expensive than self-monitoring, but it means that any potential emergencies will be swiftly taken care of. Suppose your sensors are triggered or you press your panel’s panic button. In that case, Vivint monitoring specialists will respond in less than 10 seconds.
Best of all, if a sensor is triggered, you’ll receive a mobile alert to determine whether it’s a false alarm or whether you need help immediately. And Vivint’s cameras also give you the power to respond or let intruders know you’re watching with the two-way audio feature. Vivint’s cameras also support their new Smart Drive for continuous video recording (CVR) and to share saved clips with emergency responders.
Vivint Home Security Packages, Pricing and Features
|Starting at $599||Equipment for service chosen|
|Starting at $49||One-time fee|
|Starting at $29.99||Monthly fee for professional monitoring|
Caveats to consider:
- If you choose FlexPay to finance your equipment, note that this will require you to enter a contract for the duration of the term, even if you finish paying for the equipment earlier than expected.
- If you pay for your home security system up front, you can choose to be in a month-to-month service agreement.
- Always try to negotiate and have your installation fees waived.
- If you want full access to the Vivint interface and professional monitoring, you will need to pay the monthly service fee starting at $30.
Vivint installation starts at a one-time fee of $49. Setup could cost more depending on the equipment you choose. Each Vivint system is professionally installed by certified Vivint SmartHomePros™. Technicians will schedule a one-on-one consultation to help you determine your equipment based on your home security needs. On average, it takes about three to four hours for Vivint technicians to install your equipment.
Once you schedule an appointment, Vivint will confirm your date and time, and send a reminder. However, if you need to reschedule your appointment, you’ll need to do so 24 hours in advance. The person listed on the Vivint contract will need to be present during installation.
Vivint’s installation process consists of:
- A pre-visit phone call to answer any questions or concerns regarding COVID-19.
- Before their arrival, your Smart Home Installation Pro will do an installation check to make sure all equipment needed is available. An hour or so before they arrive, they will text or call to let you know when they will arrive.
- Technicians will go over your equipment with you, do a walk-thru of your home and discuss appropriate product placement in your home with you.
- The installation process will take roughly three hours. During that time, your Smart Home Pro will install the products and run tests to make sure everything is in working order.
- Once the installation is finished, your technician will walk you through your newly installed and working equipment.
Vivint SkyControl Panel
As the hub of your security system, the Vivint SkyControl Panel features a touchscreen interface. It allows you to manage your security system as well as any Vivint smart home products. With this panel, you’ll also receive weather alerts, keeping you informed of the forecast.
Vivint Doorbell Camera Pro
Find out who’s stopping by with the Vivint doorbell camera. Even if a visitor doesn’t knock, you’ll receive a notification on the accompanying smartphone app. Since the doorbell is equipped with two-way communication, you can answer your door no matter your location.
Vivint Indoor Camera
Check in on the kids or your pets with the Vivint Indoor Camera. This indoor camera is built with a push feature that allows anyone at home to contact you. Designed with clear HD video and night vision, you’ll be able to see clearly even in low lighting.
Vivint Smart Thermostat
Get comfortable with the Vivint Smart Thermostat that’s designed to manage your home climate for you. You can set the temperature from the Vivint Smart Home app and even ask Alexa to adjust the temperature.
Vivint Outdoor Camera Pro
The Vivint Outdoor Camera Pro is designed with a 140° field of view with 4K Ultra HD video. Equipped with artificial intelligence technology, the Vivint Outdoor Camera Pro can detect and let lurkers know they’ve been spotted on your property. The camera has an LED light and warning tone with an 85 dB speaker, which can help deter ill-intended visitors. You’ll also be able to see clearly with 1080p HD video and night vision.
Vivint Smart Security Service
Vivint Smart Hub
Vivint SkyControl Panel
Vivint Smart Sensor
Vivint Motion Sensor
Recessed Door Sensor
Glass Break Detector
Vivint Water Sensor
Vivint Smart Home Service
Kwikset Smart Lock
Garage Door Controller
Vivint Element Thermostat
Nest Learning Thermostat
Vivint Doorbell Camera Pro
Vivint Ping Camera
Vivint Outdoor Camera
Vivint Outdoor Camera Pro
Vivint Smart Drive
Vivint Car Guard
Vivint offers professionally monitored home security to alert monitoring agents when sensors are triggered in your home. These specialists will then alert emergency responders to your home if there’s a fire, intrusion, or any other emergency. You can also use Vivint’s mobile app to control your security and smart home equipment. Here are a few added features:
- Get instant alerts when your camera detects motion to watch live footage.
- Control your system, including arming and disarming, and check the status anytime.
- Manage smart home devices whether you’re home or on the go.
Vivint’s service and equipment are backed by its Warranty & Service Plan to repair or replace defective equipment for up to 120 days. Keep in mind that you may be charged a fee after this period for other service calls.
The Vivint Smart Security Service is a fantastic choice if you are interested in a sophisticated home security system. It comes with everything you’ll need for intrusion detection and home environmental monitoring. Vivint Smart Security Service is highly rated and will work for most people who want their home security system to have a few extra features. However, you might find more affordable alternatives if you are just looking for a more basic option.
On the other hand, if you want your security system to integrate seamlessly with your smart home setup, Vivint Smart Home Service should be at the top of your list. This service is convenient, and it integrates with the most popular virtual assistants. The interface is clean, customizable, and easy to navigate. The tech lovers out there would enjoy Vivint’s home automation features.
Not sure which Vivint plan is right for you?
Protect what matters most
We can help you find the best security system to keep your home and family safe.
If you’re looking for reliable smart home security, we recommend Vivint. You’ll have wireless equipment with next-level features to give you control, peace of mind, and reliable service you can count on. The company is regularly releasing new smart home and security products to help you feel safe and in control of your home’s security. To make the most of what Vivint offers, we recommend the Vivint Smart Home Service to give you mobile app functionality, smart home connectivity, and all the security essentials you need. Vivint also provides 24/7 professional monitoring to alert help when you need it most. We know the equipment can be expensive, but you can use Vivint’s FlexPay to finance a more affordable payment option.
Vivint Home Security FAQs
Yes. Vivint currently requires a 42-60 month contract if you choose to finance your equipment, depending on your financing length. If you purchase your equipment upfront, Vivint won’t require a contract, and their professional monitoring service will be on a month-to-month plan.
Yes, installation starts at a one-time fee of $49. The cost could vary depending on your equipment.
Vivint’s professional monitoring starts at $30 per month. Video monitoring can be added for $5 per month for each camera.
To cancel your service with Vivint, you would need to call the company to request the cancelation of your agreement. Then, the Exceptions Review Team will assess the request. You may have to submit additional documentation if you need to cancel because of an extenuating circumstance. Early termination fees may apply.
No, Vivint home security systems must be installed by certified Vivint SmartHome Pros™. Some smart home automation equipment can be self-installed, but it depends on the device and your system.
Yes, Vivint has a backup battery for the Sky control panel if there’s a power outage.
A premium security system will encrypt your information. All information is put into code so only authorized users and devices can see and understand them. Vivint fully encrypts all data so even if an unauthorized outside entity accesses the information, they won’t be able to decode it. However, no device can ever be fully-guaranteed against hackers. Encryption, and using digital safety best practices, can help to better secure your system.