Started in the late 1990s, Vivint Smart Home Security specializes in unique, high-end technology for home monitoring, automation, and safety. Vivint is known for its completely wireless systems that protect homes against burglaries while providing automation that can connect with smart home devices like Amazon Echo, Kwikset Smart Locks, and more. Vivint also offers their own smart devices like the Vivint Element Thermostat and Vivint SkyControl Panel.

While Vivint offers plans at a higher price point than many of its competitors, they also provide many upscale smart home devices in even the most basic plans. Vivint also offers a unique and flexible equipment financing option for those who want to eventually own Vivint smart home devices. The cost of these devices is often bundled into customers’ monthly costs. Vivint also offers the option to customize your monthly package, so you only get what you want to pay for.

Vivint Key Features

  • Home automation
  • Intruder protection
  • Professional installation
  • Completely wireless
  • Stylish, modern security equipment
  • Medical response
  • Security cameras
  • Environmental monitoring
  • Vivint Pros
  • 24/7 customer support
  • Remote access via highly rated mobile app
  • Professional installation
  • Free in-home consultation
  • Touchscreen panel included with plans of all price points
  • Easy-to-use technology
  • Rent-to-buy smart devices and equipment
  • Limited lifetime warranty
  • Fully wireless system
  • Same-day installation available
  • Flexible equipment financing options
  • Vivint Cons
  • Lengthy contracts
  • No DIY installation option
  • No option for self-installation
  • More expensive than competitors
  • Short trial period
  • Requires an activation fee
  • Requires purchase of at least $549 in equipment, financed through Vivint Flex Pay payment plan
  • Strict cancellation policy

Vivint Smart Home Security Prices & Packages Costs

Vivint Smart Home Security offers two main packages: Smart Protect and Smart Protect and Control. However, Vivint also has the option of building your own security or home automation package depending on what works best for your home and your family. All packages include the Vivint SkyControl Touchscreen Panel, Vivint Sky App, Vivint 24x7 Monitoring, and Vivint Smart Alarm Sensors.

While these products and services are included regardless of the plan’s price point, customers also have the option to add on additional smart security and home automation devices, if they have chosen to build their own package. The chart below details the prices of Vivint’s two main home security and automation packages, but prices can vary depending on the equipment added onto the plan.

Vivint Flex Pay Equipment Financing

Prior to 2017, customers paid a monthly fee to rent the home security and automation equipment in their home, but would never actually be able to own it out-right. In 2017, Vivint began offering a unique financing option for its equipment. Vivint customers can now own their equipment after it’s paid for through an interest-free payment plan spread over several years, called Vivint Flex Pay

These monthly payments are separate from the $39.99 to $49.99 monthly costs, and can vary greatly depending on the devices the customer chooses. However, Vivint does require that customers purchase a minimum of $549 of equipment. Customers can add on more equipment as they choose, for a higher cost. This can either be an upfront cost, or can be financed through Vivint Flex Pay equipment financing.

For all plans, Vivint requires either a 48- or 60-month contract. This gives customers an extended period of time to pay for Vivint home security and automation equipment through interest-free Vivint Flex Pay. This can mean a lower monthly payment. However, when paired with the monthly home security package fee of at least $39.99, customers could end up paying more per month than with most of Vivint’s competitors. But if you would like to eventually own Vivint’s high-tech home security and automation technology, it could be worth it for you.

Vivint Security Package Activation fee Installation fee Equipment fee Vivint Flex Pay Monthly Cost More information
Smart Protect $99 Varies Additional monthly fee for rent-to-buy equipment $39.99/month See More
Smart Protect & Control $99-$199 Varies Additional monthly fee for rent-to-buy equipment $49.99/month See More

Vivint Smart Protect

Vivint’s Smart Protect package is the company’s most basic offering, starting at $39.99 per month. On its own, the package focuses specifically on protecting homes from theft, fire, carbon monoxide, and home intrusion. The Smart Protect package comes with the basic home security devices including carbon monoxide and smoke and heat sensors.

The plan also includes the Vivint SkyControl Touchscreen Panel, 24/7 Vivint professional monitoring, and the Vivint Sky App. For additional monthly costs, customers can customize their packages with door and window sensors, motion sensors, glass break sensors, smoke and fire alarms, and more.

Vivint Smart Protect & Control

Vivint’s Smart Protect & Control package comes with everything included in the basic Smart Protect package, and is priced from $49.99 per month. This plan also includes customer’s choice of two or more special security features. These special security features can include the following:

  • Doorbell camera
  • Door lock with remote control
  • Remote garage door control
  • Remote thermostat control
  • High-definition indoor video recording
  • Outdoor video surveillance

Vivint Home Security and Automation Equipment

Vivint is known for its advanced technology and easy-to-use smart devices. But because Vivint offers so many different devices, it’s difficult to know which ones will be best for your home security and automation needs. Below are some of the most popular Vivint smart home security and automation devices, and their prices.

Doorbell Camera: This sleek device allows you to view activity on your doorstep through live streaming video on the Vivint Sky App. You can speak directly to your doorstep visitors, and they can speak back to you.

  • Doorbell camera price: $199.99

Video Surveillance Cameras: Vivint offers various different types of indoor and outdoor video surveillance cameras. Some cameras can even begin recording video after being triggered by motion. Vivint Sky App users can live stream videos or view recordings in HD resolution.

  • Outdoor camera price: $199.99
  • Ping camera price: $199.99

Smart Thermostat: Vivint’s home security and automation services and devices can function with the Nest Thermostat, which can control temperature via mobile app. Vivint also offers its own smart thermostat, called the Element Thermostat. This option is very similar to the Nest Thermostat, though a little less expensive and eligible for Vivint Flex Pay financing.

  • Nest Thermostat: $169–$249
  • Element Thermostat: $149.99

Vivint Smart Home App: The Vivint Sky App acts as the control center for virtually all Vivint smart devices. Through the app, users can lock doors, adjust thermostats, view surveillance camera live streams, interact with visitors through the doorbell camera, and receive security alerts.

  • Price: Free

Smart Locks: Controlled through the Vivint Sky App, smart locks can keep a home secure and promote peace of mind. App users can receive push notifications when a door is locked or unlocked, and can lock or unlock doors from anywhere.

  • Price: $159.99

Vivint Home Security and Automation Equipment

Vivint is known for its aggressive sales approach—and has even been the subject of several lawsuits in the past few years due to misrepresentation in the sales process. However, Vivint customer service has improved in the past couple of years, bringing its Better Business Bureau score up a full letter grade from B- to A-. Vivint’s recent changes in pricing and package options also seem to reflect the company’s desire to improve consumer experience and improve sales tactics.

Vivint offers 24/7 tech and customer support via online live chats and phone. Contact Vivint Customer Service here: 855-898-8908

Price Installation Fee Activation Fee Equipment Fee Contract Length Motion Detection 24/7 Monitoring Remote Access Money-Back Guarantee Warranty Mobile Notifications Live Video Smart Home Integration Video Doorbell Smart Locks, Thermostats, Lights, Appliances Relocation Options Customizable Package Options Environmental Hazard Monitoring (Carbon Monoxide, Fire, Flood, Etc.) Perks

Smart Protect

$39.99/month
Learn More
Varies $99 Varies per month depending on Vivint Flex Pay plan 48-60 months Unlimited with purchase of Premium Service, otherwise 120-day warranty after installation Equipment available for additional monthly fee Customers can eventually own Vivint equipment

Smart Protect and Control

$49.99/month
Learn More
Varies $99-$199 Varies per month depending on Vivint Flex Pay plan 48-60 months Unlimited with purchase of Premium Service, otherwise 120-day warranty after installation Available for additional monthly fee Equipment available for additional monthly fee Customers can eventually own Vivint equipment

Vivint Frequently Asked Questions

What is the average length of a Vivint contract?
Vivint Smart Home Security offers contracts from 48 to 60 months in length. These contracts include both monthly monitoring fees and equipment financing fees, if applicable.

What is Vivint’s cancellation policy?
Vivint contracts are not easy to cancel. The contracts are long, and terms and conditions can vary from plan to plan. Additionally, Vivint only gives customers three days to cancel without penalty after they receive their equipment. Penalties can involve fees of at least $100. Vivint offers no-penalty cancellations in event of death or bankruptcy. They also offer special terms for active military personnel.
Vivint requires that customers must submit a Notice of Cancellation through writing, which can be sent via email, fax, or mail. The notice must include the following:
  • Date of notice
  • Service number
  • A note describing why you wish to cancel
  • Customer signature

  • Email it to documents@vivint.com
  • Mail it to 4931 North 300 West, Provo, UT 84604-5816
  • Fax it to 801-377-4116

Is Vivint more affordable than other home security options?
While ADT offers many valuable home monitoring features, it is more expensive than many of its competitors. However, the price may be worth it to you based on what you get from the package you choose. Compare ADT Security to its competitors here. [link to comparison page]

Does Vivint charge activation or installation fees? Is there a self-installation or DIY option?
Depending on the home security and automation package and equipment you choose, Vivint charges an activation fee of $99. There may be additional installation fees depending on the size of the house, number of devices being installed, etc. There is no self-installation or DIY option for Vivint.

How can I contact Vivint?
Vivint offers 24/7 tech and customer support via website live chat and phone.
Vivint sales phone number: 888-989-3516
Vivint support phone number: 855-898-8908
Vivint website: www.vivint.com