Spectrum to Close Home Security Service, Some Recommendations for Customers | Safety.com

Spectrum to Close Home Security Service, Some Recommendations for Customers

Spectrum is planning to close its home security service in February. Learn more about the details and provider recommendations for Spectrum customers.

According to The Verge, Spectrum, part of Charter Communications, is closing down its home security service on February 5, 2020. What this means for customers with Spectrum home security equipment is that they won’t have access to the provider’s professional monitoring service any longer. Engadget reports that customers’ devices will still be able to function, but one of the larger purposes of home security systems is having access to monitoring in the event of emergencies.

This will also leave customers with home security equipment that can’t be used with other providers’ monitoring services. Spectrum’s firmware wasn’t designed to support other devices, causing the equipment to become un-useful.

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Spectrum Is Providing Discounts on Abode and Ring’s Home Security…

Spectrum Is Providing Discounts on Abode and Ring’s Home Security Services

On the brighter side, Spectrum is partnering with Abode and Ring to give customers discounts for their home security services. This is a positive move that customers can take advantage of.

  1. Best for Self-Monitoring

    Abode Security

    Our rating 9.3

    Starting at $20/mo

    Our Take on Abode Home Security

    Abode lets you create your home security package based on your equipment and monitoring needs. Choose between self- and professional monitoring for your DIY equipment to give you the best home security at an affordable price.


    Recommended Plan
    The Iota All-In-One Security Kit combines motion detection, video surveillance, and two-way audio into a single hub for your home. Equipment starts at $299. Professional monitoring starts at $20 per month.


    • Flexible monitoring plans
    • Option for short-term professional monitoring
    • Access to an all-in-one security system


    • Professional monitoring only available in highest tiered monitoring plan
    • Cellular backup not available in basic monitoring plan
    • Understanding custom home automation features could be difficult for some
  2. Best for Video Doorbells

    Ring Home Security

    Our rating 9.3

    Starting at $10/mo

    Our take on Ring Home Security

    Ring is a popular DIY camera choice, especially for those that aren’t looking for whole-home security quite yet. Its security systems and cameras together can give you affordable security, monitoring and surveillance without a contract. 


    Recommended Package: 14-Piece Security Alarm Kit

    What we like

    • Inexpensive equipment and professional monitoring
    • Easy to install
    • A range of security camera devices for outdoor surveillance

    What we don’t like

    • Video recording not available without a Ring Protect Plan
    • Higher-tiered packages cover more area, but don’t add any features
    • Cellular backup not available without a Ring Protect Plan

When choosing a home security provider, it is important for customers to be mindful of how they want to arrange their services. While bundling can help them money, it may not be the best choice in the long-run, but this depends on each individual customer’s needs and goals.

If you’re a Spectrum customer and are looking for a home security system provider, here are some providers that we’d recommend:

For a Professionally Installed Security System

For a Professionally Installed Security System

For a professionally installed and monitored security system, ADT is a great option. ADT’s 6-Month Money-Back Guarantee and $500 Theft Protection Guarantee both work to ensure that customers are satisfied with their service.

  1. Best Home Security for Industry Experience

    ADT Home Security

    Our rating 9.7

    Starting at $49.99/mo

    Our Take on ADT Home Security

    ADT’s a well-recognized name in the home security industry. It offers traditional security that requires professional installation and monitoring at a steep price.


    Recommended Plan


    • 6-month money-back guarantee
    • $500 theft protection guarantee
    • High-quality equipment


    • Must pay for an extended warranty
    • Lengthy contracts
    • More expensive than competitors
For a DIY Security System

For a DIY Security System

If you’re looking for a home security system you can install yourself, SimpliSafe is a great option as well. With SimpliSafe, you’ll avoid an installation fee, and monthly monitoring is inexpensive.

  1. Best Overall DIY Security System

    SimpliSafe Security

    Our rating 9.9

    Starting at $19.99/mo

    Our Take on SimpliSafe Home Security

    SimpliSafe is our top pick for inexpensive monitoring, durable equipment and reliable services that simplify home security. You’ll have all the right devices and features to give you peace of mind — even when the unexpected happens.


    Recommended Package


    • Inexpensive professional monitoring
    • Wireless equipment
    • Cellular monitoring


    • Mobile alerts not available in the basic monitoring plan
    • No selection of smart home devices
    • Smart home capabilities not available in basic monitoring plan
For Lots of Smart Home Device Options

For Lots of Smart Home Device Options

For a range of smart home device options, check out Vivint. With Vivint, you can get a smart door lock, smart thermostat, and a garage door controller. Vivint also has several security camera options to choose from.

  1. Best Smart Home Security

    Vivint Security

    Our rating 9.7

    Starting at $29.99/mo

    Our Take on Vivint Home Security

    Vivint has an extensive line of smart security equipment that you can expand over time. The downside is that you’ll have a long-term contract if you finance your equipment. 


    Recommended Plan

    Vivint’s Smart Home Service is our recommended plan because it unlocks a larger selection of smart home devices, as well as video monitoring.


    • Month-to-month contract option if equipment is purchased upfront
    • Backup battery included with the Sky Control panel
    • Extensive equipment features, including Vivint Car Guard


    • Long contract if equipment is financed
    • Installation can take 3-4 hours
    • Short (120-day) equipment warranty and service guarantee (unless you purchase Premium)

The best option for you and your family will hinge on your needs, budget, and goals. If you’d like to consider more options, we have a comparison of some of the top home security providers in the nation.


Safety and Security Reporter

Jalesa Campbell

Jalesa is one of Safety.com's staff experts on home security, natural disasters, public safety, and family safety. She's been featured on Today.com and elsewhere.