SimpliSafe Frequently Asked Questions

Have burning questions about SimpliSafe Home Security? We’ve put together some frequently asked questions and answers about the provider to help you decide if SimpliSafe is right for you.

SimpliSafe FAQs

Overview

SimpliSafe offers security for your entire home through intrusion protection, home environmental monitoring devices, video surveillance, and smart home integration. The company offers budget-friendly home security packages and professional monitoring plans so your home can stay protected around-the-clock. Find out more about SimpliSafe and how the provider’s solutions can help you protect your home with these frequently asked questions.

SimpliSafe FAQ’s

1. How Does SimpliSafe work?

SimpliSafe provides a range of home security system packages that you can choose from on their website. If you’re not satisfied with any of the preset security packages, you can create your own online as well. SimpliSafe security systems are DIY, allowing you to install the system yourself. You can also choose a professional monitoring plan which ensures that your home is protected around-the-clock by professionals who are ready to respond in case of an emergency. If you don’t want to pay for professional monitoring, you can self-monitor your system. This means that you’ll have to keep an eye on your phone for activity notifications, and you’ll be responsible for alerting the authorities in the event of an emergency.

2. How much do SimpliSafe home security systems cost?

SimpliSafe home security systems vary in cost, ranging from $229 up to $489 for a comprehensive suite of devices. You can also choose to build your own system with the individual products, which can range from around $6 up to $170, depending on the products you choose. Sensors are less expensive, while cameras and smart devices tend to be the most expensive products in their line.

3. How does SimpliSafe monitoring work?

SimpliSafe offers professional monitoring services that you can purchase through their Standard, Interactive, or Pro Superior plans. With 24/7 monitoring, trained professionals will verify every alarm and alert emergency responders if needed.

4. Who monitors SimpliSafe?

SimpliSafe provides professional monitoring service through a third-party organization called Central Station Security (C.O.P.S.).

5. How much does SimpliSafe professional monitoring cost?

SimpliSafe professional monitoring ranges from $15/mo. to around $35/mo. depending on the plan you choose. You can choose from the SimpliSafe Standard Plan ($15/mo.), the SimpliSafe Interactive Plan ($25/mo.), or the SimpliSafe Pro Superior Plan ($35/mo.). All SimpliSafe monitoring plans feature alarm monitoring, a cellular connection, and home environmental monitoring to detect hazards like fires, water leaks, and freezing.

6. What is the cheapest SimpliSafe home security system?

SimpliSafe’s Foundation system is its most budget-friendly package option. The package retails for $229.00, and with it you’ll receive a base station, keypad, entry sensor, and a motion sensor. You can purchase the base station and keypad in black or white. You also have the option to pay a monthly fee for SimpliSafe’s 24/7 monitoring service, which can range from around $15.00 to $35.00/mo.

7. What equipment will I get with a SimpliSafe security system?

The equipment you receive from SimpliSafe will depend on the type of package you’ve purchased. The most basic Foundation Security System comes with one base station, one keypad, and one sensor. You can also purchase a doorbell camera, indoor camera, keypad, and other devices separately. SimpliSafe has a range of equipment packages you can choose from in addition to the option of building out your own security system.

8. Can I self-monitor my SimpliSafe security system?

Yes, you can purchase a SimpliSafe security system without a monitoring plan, but this means you’ll be responsible for monitoring your home through alerts and, if you purchase a security camera, through video surveillance. You’ll also be responsible for contacting authorities in the event of an emergency.

9. Will a professional install my SimpliSafe security system?

SimpliSafe products are designed so that they don’t need professional installation, and according to the provider, their system can be installed in minutes without any tools. However, when you purchase your SimpliSafe products, you do have the ability to purchase Pro Setup by a SimpliSafe-approved technician, which is a $79 fee due at the time of your appointment.

10. What is a DIY security system?

A DIY (do-it-yourself) security system is designed for the customer to readily install. With most DIY security systems, you can choose the devices you want and that will benefit your home the most. Two additional perks of DIY systems is that the cost of professional monitoring is usually cheaper than for professionally installed security systems, and you can avoid any installation or activation fees.

11. Does SimpliSafe require a contract?

SimpliSafe does not require a contract for service and has no cancellation fees. When you choose SimpliSafe, you pay for the security system, which is yours to keep, and any standalone products. You’ll also pay for professional monitoring if you choose a plan.

12. Can I cancel my SimpliSafe monitoring when I want?

If you’re ready to cancel your SimpliSafe monitoring service, you’ll need to call SimpliSafe customer support at 1-800-297-1605. A support member will ask for your safeword to confirm your identity and assist you with your request.

13. Will I need a Wi-Fi connection to use SimpliSafe?

You do not need a Wi-Fi connection for SimpliSafe monitoring. However, a Wi-Fi connection is needed for access to the SimpliSafe app and for the SimpliCam indoor camera or Video Doorbell Pro.

14. Can the SimpliCam be used outdoors?

No, the SimpliCam cannot be used outdoors. It is designed for indoor-use only.

15. Can SimpliSafe monitor my vacation home?

SimpliSafe is a great option for vacation homes because of the ability to purchase professional monitoring. SimpliSafe’s monitoring is over a cellular connection through the provider’s partnership with Verizon and T-Mobile. Since you won’t always be there, monitoring specialists will be available to notify you in the event your alarm triggers.

16. Is SimpliSafe equipment wireless?

Yes, SimpliSafe equipment is wireless so that you won’t have to do any drilling for installation or connect any devices by cables or cords.

17. Will I have to pay for my SimpliSafe equipment upfront?

Yes, you’ll have to pay for your SimpliSafe equipment upfront. The provider currently doesn’t offer financing for its equipment.

18. Does SimpliSafe have any smart home devices?

SimpliSafe doesn’t have a range of smart home devices, but you can purchase the SimpliSafe Smart Lock. The Smart Lock retails for $99 and can be purchased in addition to your security system. SimpliSafe does provide smart home compatibility through the Interactive and Pro Superior monitoring plans. Your SimpliSafe home security system will be compatible with Google Assistant, Amazon Alexa, Apple Watch, and August smart locks.

19. Does SimpliSafe have any security cameras?

SimpliSafe offers two types of cameras: the SimpliCam indoor security camera as well as the Video Doorbell Pro. Both feature motion-sensing capability and require a Wi-Fi connection. You can access live streaming footage by choosing either the Interactive or Pro Superior monitoring plans.

20. Does SimpliSafe have a video doorbell?

SimpliSafe’s video doorbell is called the Video Doorbell Pro. For $169, it offers motion-sensor activation (even if someone doesn’t ring the doorbell), and two-way audio so you can speak directly to people at your door without having to go outside.

21. Can I take my SimpliSafe home security system with me if I move?

Since SimpliSafe does not have contracts and the products are yours when you buy them, you’re able to easily pack up the equipment and move it to your new home. All you need to do is reinstall the equipment, which is easy to do since the products work wirelessly. You should also be sure to update the address in your SimpliSafe account if you’re using their monitoring service so they know where to send emergency responders if an alarm is set off.

22. Will SimpliSafe work with Amazon Alexa?

Yes, SimpliSafe works with Amazon Alexa. All you need to do is enable the SimpliSafe skill through your Alexa app and you’re able to control your products through voice commands.

23. Will SimpliSafe work with Google Assistant?

SimpliSafe products can work with Google Assistant. You’ll need to use the Google Assistant and SimpliSafe apps to enable SimpliSafe integration. If you have a Google Home device, you’ll be able to issue voice commands to control your SimpliSafe security system.

24. Can SimpliSafe protect my small business?

SimpliSafe offers a business security system package that includes a base station, wireless keypad, three entry sensors, one motion sensor, and a keychain remote for $259.95. You can also add additional products to the system, such as sensors, cameras, and panic buttons. Similar to SimpliSafe’s home security options, you can choose from the Standard, Interactive, or Pro Superior monitoring plans for 24/7 monitoring.

25. Does SimpliSafe offer home environmental sensors?

Yes, SimpliSafe offers smoke, water, and freeze sensors to monitor for environmental hazards like fires, freezing, and flooding. If the SimpliSafe package you choose does not come with either of these environmental sensors, you can purchase them separately.

26. Does SimpliSafe have a trial period?

SimpliSafe offers a 60-day money-back guarantee if you’re unsatisfied with your security system. SimpliSafe will provide you with a prepaid return label, and you can return your system for a full refund.

27. What is SimpliSafe’s warranty?

SimpliSafe warrants that your security system is free of defects for up to three years. Equipment replacement will happen at the discretion of SimpliSafe. If you have additional questions about the provider’s warranty, you can contact SimpliSafe Customer Support at 1-(800)-297-1605.

28. How can I contact SimpliSafe customer service?

Contact SimpliSafe customer service at 1-888-910-1215 from 9 a.m. to Midnight E.T., 7 days a week. You can also email your customer support questions at https://simplisafe.com/contact-us.


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