SafeTouch Home Security Services Review

Learn if SafeTouch Home Security has the solutions you and your loved ones want.
Updated Mar 27, 2020

An Overview of SafeTouch Home Security Services

SafeTouch security touts that it is the nation’s largest independent communications security company. Unlike other security providers who farm their monitoring services to third parties, SafeTouch keeps all of their monitoring services in house, so they guarantee a response in a timely fashion. 

Along with monitoring, they offer essential home security equipment like control panels, motion sensors, door/window sensors, and more. Pulling it all together is the mySafeTouch app, where you control your home’s security components through your smartphone. 

In addition, SafeTouch receives an A- rating with the Better Business Bureau. Check out our SafeTouch home security review below to see if this provider is a smart choice for your home. 


7 out of 10


  • Packages start at $29.95/mo.
  • No money down installation special

SafeTouch offers three plans, ranging in price from $29.95/mo. to $44.95/mo. Each of these packages offer customization options and you’ll receive monitoring 24/7 through its command center. Concerning installation, SafeTouch runs a special where you’ll receive professional installation for no money down. If the special doesn’t apply at the time you purchase the equipment, you’ll pay $99 to $199 which is right in line with what other providers charge, like ADT . And if you do subscribe to its services, you must undergo a credit check and have a pre-authorized credit card on file. 

Stand-out Features

9 out of 10


  • SafeTouch does its own monitoring
  • Technology powered by

One factor that distinguishes SafeTouch from other home security companies is they keep their monitoring in-house whereas other companies will farm this out to a third-party. Some like ADT and Vivint have their monitoring performed in-house as well. Moreover, SafeTouch claims its employees undergo rigorous training and licensing to ensure you receive the most responsive and best service, and you’ll be able to trust the technicians coming into your home. Along with responsive service, its security equipment uses technology powered by, who earns an A+ rating with Better Business Bureau for its great reputation. All told, if you’re looking for a home security provider with the best personal service, it’s hard to beat what SafeTouch delivers.


8 out of 10


  • GC2 Panel features next-generation technology
  • Cameras feature versatile capabilities

SafeTouch’s GC2 panel uses GSM radio to  support up to 60 wireless zones. This is great for when more sensors are needed, especially in a larger home, and it provides a more reliable communication system. Moreover, the system features integrated two-way voice options, where you can speak with a monitoring agent any time you need to. Meanwhile, SafeTouch Security cameras offer convenient capabilities that make home monitoring easier. Its 180° indoor camera uses infrared night vision and tilt/zoom options to provide crystal clear images regardless of outdoor conditions. And its wireless outdoor camera provides detection of up to 40-feet for a large range of vision. When comparing SafeTouch’s equipment offerings, you’ll find similar equipment with other providers as well.


6 out of 10


  • Simple, professional installation
  • No money down specials sometimes applies

SafeTouch offers professional installation services after you purchase a plan. This is where they’ll come to your home and offer different options for installation, allowing you to choose the best options for your needs. When reading SafeTouch security reviews on the provider’s website, it’s apparent customers enjoy this collaborative process. SafeTouch installation costs between $99 – $199, depending on the package you choose. This is comparable to ADT’s installation costs, yet there are providers, such as those with DIY systems that don’t require an installation fee.


Trial Period

8 out of 10


  • 30-day money-back guarantee
  • Three-year contract option after the trial period
  • Offers a lifetime warranty on its equipment

If SafeTouch does not resolve an issue related to your installation, equipment, or service, you can cancel within 30 days. This is relatively standard compared to other providers like Xfinity. Arguably, ADT, who offers a 6-month money-back guarantee, would be better for you if you’d like an extended period. If you decide to keep SafeTouch Security’s services, you’ll have to enter into a 3-year monitoring agreement, which is standard among many home security providers. One stand out benefit you’ll find with SafeTouch’s service is the lifetime warranty, which is a rarity among security providers.

How We Based Our Provider Ratings

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Home Security Experts

Safety Team

The Safety Team is a group of experts that handle provider research, product reviews and recalls to make your home safety and security search as easy as 1-2-3.

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