What you need to know:
- Recall is for the 2nd Generation Ring Video Doorbell – Model Number: 5UM5E5
- Battery can overheat with improper installation, posing a potential fire risk
- About 350,000 units were sold in the U.S. and 8,700 in Canada between June and October
Ring has put out a recall for the 2nd Generation Ring Video Doorbell (Model Number 5UM5E5) due to potential fire and burn hazards. So far, Ring has received about 23 reports of the doorbell catching fire and leading to property damage. Additional minor burn reports have been made as well.
The 2nd Generation Ring Video Doorbell was sold online and in stores for about $100 between June and October 2020, according to the U.S. Consumer Product Safety Commission (CPSC). The doorbell comes in two color varieties, Satin Nickel and Venetian Bronze, and can also be hardwired or battery-powered.
According to CNN, Ring is working with the CPSC to help affected customers. “The safety of our customers is our top priority,” said Emma Daniels, a Ring spokesperson. She also said that customers don’t need to return their doorbells.
You can check to see if your video doorbell is part of the recall by visiting Ring’s website and entering the serial number. Ring says improper installation using the wrong screws is the cause. If your doorbell has been installed with the correct screws, Ring says you are not at risk.
The brand has previously been in the media for privacy issues and concerns. Last year, Ring announced its plans for a Control Center Dashboard and has since created one that customers can use to protect their privacy with connected devices.