What Sets Protect America Apart?
Protect America started providing home security to Americans over 25 years ago and has kept pace with the industry by offering DIY installation, mobile app access and zero upfront costs. But our Protect America review revealed that the company is still holding on to some old habits, such as mandatory 36-month contracts and landline connections (although it does offer cellular and broadband as well). Professional monitoring starts at $19.99 a month for a basic landline connection, and Protect America offers three different equipment package options: Copper, Silver and Platinum. To find out more about how Protect America stacks up against similar DIY home security providers, check out our top picks for the Best DIY Home Security Systems.
Protect America Pros and Cons
- Price lock guarantee
- Guided DIY installation
- Z-wave panels for smart home integration
- No upfront costs
- Higher fees for cellular connection
- Mobile app access only in higher-tier plans
- Minimum 3-year monitoring agreement
- Complicated cancellation process
Protect America: Our Recommended Pick for Best Value
Protect America’s pricing and warranties help the company to stand out among competitors. There are no upfront costs for equipment, yet when compared to other providers, the cost of professional monitoring runs a little on the expensive end. What makes Protect America a great provider for value is not having to pay anything upfront for equipment. Protect America is a good option for customers who are on a budget and don’t mind setting up their system themselves. Check out our Protect America Security review of these six categories below: price, stand-out features, equipment, installation and trial period.
Upfront cost/installation fees
Minimum contract length
|36 mos.||36 mos.||36 mos.|
|1 control panel, 3 door/window sensors, 1 motion detector||1 control panel, 9 door/window sensors, 1 motion detector||1 control panel, 14 door/window sensors, 1 motion detector|
|Landline; broadband and cellular cost extra||Landline; broadband and cellular cost extra||Landline; broadband and cellular cost extra|
Protect America Customer Service
While Protect America offers 24/7 monitoring of your security system, customer service hours at Protect America are limited to Monday through Friday from 8 a.m. to 9 p.m., and from 9 a.m. to 7 p.m. on weekends. Online chat is available from 7 a.m. to 11 p.m. Monday through Friday and 9 a.m. to 7 p.m. on weekends. When it comes to customer service, Protect America security reviews are mixed. While many customers are happy with Protect America’s equipment operation and customer service during sales and setup, some are frustrated by long phone wait times when they need tech support for their system or want to cancel their service. Other complaints center on the company’s long-term contracts, stating that it’s difficult to get out of the agreement. We recommend thoroughly reading Protect America’s Terms and Conditions to ensure you know what you’re agreeing to before you sign the company’s three-year contract.
No. Protect America does not offer professional installation, but it does have customer installation phone support.
No. Protect America requires you to sign a minimum 36-month professional monitoring agreement before you can install and use your home security system.
Yes. Protect America requires a minimum 36-month agreement for all new customers.
Protect America’s five redundant monitoring centers are a big plus compared to many other companies’ two or three, but its monthly fees are higher than DIY home security providers such as Cove and SimpliSafe.
Note: A recent business deal between Brinks and Protect America led to the sale of approximately 114,000 Protect America monitoring contracts to Brinks. This may affect Protect America’s customer service with regards to current customers, as a Brinks representative was quoted as saying, “The economic interests of the Company and the seller are aligned as both the Company and seller stand to benefit from Brinks Home Security’s award-winning and best-in-class customer service.”
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How We Based Our Provider Ratings
PriceEach provider’s score is based on the affordability of equipment and professional monitoring services. Providers whose pricing on these two factors are lower received a better score from us. We know a security system is an investment, but it shouldn’t break your budget.
Stand-out FeaturesEach provider’s score is based on the innovative equipment offered like smart home products, smart home integration, security cameras, mobile apps and other features. Providers with more stand-out features receive a higher rating from us as we want you to have the best technology.
EquipmentEach provider’s score is based on special qualities of the products offered like cellular monitoring, hazard monitoring as well as smart home products. Providers who offer optional equipment receive a higher score. We believe that holistic safety services are beneficial to our readers.
InstallationEach provider’s score is based on clarity of how the home security system can be installed and access to support. Providers receive a higher score if the installation process is clear and customers have access to professional installation services or online guides.
Trial PeriodEach provider’s score is based on trial period, coverage and ease of service cancellation. Providers who offer a longer trial period, have great coverage terms and an easier cancellation process receive higher scores. Consumers should have enough time to test whether a home security system meets their needs and expectations.