COVID-19 Responses from Home Security Providers

Dashia Starr
Updated Mar 10, 2021
2 min read

Your safety and security is our priority, especially during the Coronavirus outbreak. We reached out to the best home security providers for their plans to continue putting your safety first during the pandemic. 


At ADT, we help protect what matters most, and nothing is more important to us than the safety of our customers and employees. As the coronavirus (COVID-19) continues to impact our communities, we are following guidance from the CDC, national and local governments. As a company that is in the life safety business, we are always working to help keep you and our employees safe, healthy and protected. 

24/7 Monitoring Support

Keeping our customers and employees protected is our top priority. To date, there have been no interruptions to our monitoring capabilities or service. We are taking extra precautions to avoid disruptions to our business operations and remain confident in our teams and infrastructure. We are equipped with extensive resources through our network of nine, geographically distributed monitoring centers with backup facilities to continue to provide 24/7 support and monitoring protection service. Read more


Communities around the globe are working to mitigate the spread and impact of coronavirus, and SimpliSafe’s hometown of Boston is no exception. As health policies and guidelines are updated, we will adapt in order to keep our customers safe.

We will continue protecting you 24/7 with alarm monitoring and emergency responses to fire, carbon monoxide, intrusion, and medical emergencies. Read more


Lorex is aware of the current COVID-19 pandemic and although our continual business operations remain, we are preparing for the long-lasting global effect. Lorex is committed to providing top-of-the-line security products and service, but due to factors out of our control, we are preparing for potential interruptions in daily processes and possible delays in product production, distribution and shipping.


During this time of increased uncertainty caused by Coronavirus (COVID-19), our highest priority is continuing to provide peace of mind to our customers. We are taking aggressive steps to limit exposure for our employees and our customers in order to keep them healthy and safe. 

Protecting Your Home

Vivint is here for you even in times of crisis. We have multi-site, geographically dispersed monitoring and service centers ready to respond 24/7. 

Should you need onsite service, our teams are ready. All of our sales and service employees are following the CDC’s best hygiene practices, in addition to completing a daily fitness for duty assessment, which includes a temperature and symptoms check, before they begin their workday. 

Our team will arrive at your home prepared with additional supplies such as gloves, eyeglasses and sanitizer and will clean all areas of the home they interact with during the installation. Each customer will also receive a pre-visit phone call, where you can discuss any questions or concerns about your upcoming visit. Read more

We’re still awaiting a response from a few of our favorite providers including Ring, Nest, Protect America and Frontpoint.

COVID-19 Resource Center

Get the latest information about the Coronavirus and what you can do to stay safe.

Home Security Writer

Dashia Starr

Dashia researches and writes on all things home automation and security. She focuses on the latest news, products, and providers to share only the best with you.

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