So you’ve decided to make the switch. Maybe that popular home security provider you’ve been eyeing offers better plans, services or the smart security equipment you want. Whatever the reason, there are a few factors to consider before you change companies.
Everything to consider before breaking up with your security company
Cutting ties with your home security provider may seem like an easy decision, but there are a few factors to consider before you do.
- Cancellation: If you’re breaking a contract with your current provider, you may have to pay termination costs. Some companies, like ADT, may charge 75% of monthly service charges for the remainder of the contract. If you’ve chosen the DIY route, like SimpliSafe, and have month-to-month services you likely won’t have to worry about expensive cancellation fees.
- Equipment: If you bought your equipment flat out, it’s likely yours for keeps. But, it’s best to check with your new company to see if the same equipment works with theirs. If not, you’ll have to buy all new equipment. And if your system was professionally installed, you’ll need to pay a technician to remove the old equipment for your new system to be set-up.
- Cost: Think about the cost of cancellation and equipment before you cancel. It’s best to compare these costs to activation and installation costs from your new provider. You should also consider how much you’ll be paying monthly and what’s included in the cost. The uptick in price may be worth it if you’re getting the equipment and services you want. You should also consider guarantees and warranties that are extra protection for your system and equipment that may or may not be offered by your new security company.
Questions to ask yourself:
Before you make the switch, there are a few questions to ask yourself.
- Why do you want to switch home security companies? Maybe it’s the cost or customer service. Make sure you research your potential providers and read reviews to feel confident in your decision.
- Are there any savings or special offers? Your current provider may offer special offers and savings on standalone equipment and discounts on upgrades if you stay. Call your new provider to anything you need to know about their equipment, services and plans. Don’t forget about activation, installation and monitoring.
- Can you activate your old equipment? Some home security companies, like Vivint, can activate service on your current system. So you’ll have your old equipment and services like professional monitoring with your new company without needing to pay for new devices.
Step-by-Step Checklist to Changing Home Security Companies
- Speak with your provider to try to resolve any concerns you may have before you make the switch.
- If it doesn’t work out, research the best home security systems around and make a list of pros and cons.
- Review your current security provider’s terms, conditions and cancellation policy.
- Narrow down your search and speak with a specialist with your potential provider. Ask any and all questions to feel confident in your choice.
- Once you’ve found the right one, contact your old provider to cancel service within the agreed-upon terms. Send an official letter canceling service for your protection.
- Choose a plan from your new provider for the equipment and services you need.
- Mail or remove any old equipment to make room for your new system.