ADT Privacy Breach
ADT discovered a breach back in April 2020 when one customer complained that an unauthorized email address was on their account. After investigation, Aviles’ access was immediately revoked, and his employment was terminated with the company. ADT also notified customers about the breach.
The company issued a statement about the incident, noting, “Our customers trust ADT with their safety and protection. We understand that this incident jeopardizes that trust and is entirely unacceptable. We will make extraordinary efforts to earn back that trust.”
ADT has detailed those efforts on an FAQ page. Among them: “We personally called all of the 220 Dallas-area customers to apologize and work with them to help make this right. We’re using all the resources at our disposal to help ensure their safety, provide peace of mind and attempt to address all the concerns they may have.”
The company says it has also taken preventative steps: “We’ve already implemented technical and procedural solutions to help keep this abuse of access from ever happening again. This also has caused us to review all of our processes, technical systems and hiring practices to strengthen our account security and customer privacy even more, and we’ve engaged third-party experts to assist in that review.”