Frontpoint Security has over a decade of experience providing modern home security solutions. It was one of the first companies to offer the freedom of do-it-yourself installation and cellular connections instead of landlines. It also recently nixed long-term contracts in favor of more flexible month-to-month plans. Does Frontpoint have other strong points? Learn how it stacks up in this review.
Safety Score: 7.6 out of 10 – A high monthly monitoring rate gives us pause, but a solid player in the home security space. Frontpoint combines no contract flexibility with traditional full service monitoring options.
Frontpoint: Our Recommended Pick for Customer Service
Before we rank Frontpoint across key categories, it’s worth pointing out its outstanding customer service reputation, which it earned in a few different ways. First, its pricing structure is refreshingly transparent. Its website includes everything you need to know about equipment costs, monitoring fees and agreement terms. It seems like this is something you could take for granted in the age of e-commerce, but we’ve observed the home security industry to be rather vague (perhaps intentionally so).
Policies like a 30-day risk-free trial and three-year equipment warranty help support long-term satisfaction. We also feel that its recent switch to monthly plans instead of three-year contracts reflects a willingness to adapt to changing customer needs.
Monitoring fees are more expensive than most other DIY home security systems
No long-term contract required
Frontpoint’s equipment ranges from around $300 to upwards of $600. These equipment costs are average to competitive with other providers. Frontpoint’s monitoring services range from $44.99 – $49.99 per month. This price point is on par with what is typically seen from professionally installed systems, but it’s high compared to other DIY providers like SimpliSafe and Cove Security, which respectively start at $14.99 per month.
However, it’s important to note that Frontpoint’s monitoring plans include perks that are often only seen in higher-tier plans. These benefits include crash and smash protection and geo-location services for automatic arming and disarming.
Lastly, Frontpoint has a convenient pricing structure. Responding to customer needs, it recently switched over to month-to-month plans for new customers, a departure from the 36-month contract requirement. You can opt out of monitoring service at any time without the threat of early termination fees.
Equipment selection covers intrusion and environmental monitoring
Basic home automation devices
Third-party smart home integration
Frontpoint offers all of the modern wireless equipment options you’d expect from one of today’s leading home security companies. We appreciate that fire alarms and carbon monoxide detectors are available – you’d be surprised how many DIY home security companies don’t offer both of these home safety essentials. There are also four different camera options to choose from.
From a smart home perspective, Frontpoint offers a small selection that includes a smart lock, lighting options and a garage door controller. The system also supports integrations with Google Home, Amazon Alexa and Z-wave, so it should play well with many leading brands.
Setup is fast and can typically be done within 30 minutes
Frontpoint’s DIY security systems allow for fast and easy installation. The provider notes that you could install your system in around 30 minutes (if not less). You won’t have to do any drilling, either. Instead, you can use removable adhesive to mount equipment.
With DIY installation, you won’t have to find time for a service technician to come to your home, and you won’t get stuck with an installation fee. However, if you’re unsure of your skills and would prefer professional help, we recommend choosing a provider that offers professional installation.
Many home security companies offer enticingly low prices for professional monitoring, but upon a closer look, you see that these entry-level plans don’t include features that you want and need. Mobile app access is one of these key features. Frontpoint includes mobile app access, notifications and geo-location features (the ability to automatically arm or disarm your home security system based on the location of your phone) in all plans.
Other Frontpoint standout features include crash and smash protection and a three-year equipment warranty. Crash and smash protection assures that the monitoring center will be alerted if someone damages or tampers with your alarm hub. The three-year equipment warranty is longer than many other DIY systems.
Frontpoint provides a 3-year limited warranty on equipment
Frontpoint has a 3-year limited warranty on their equipment – that’s longer than what some providers offer for their warranty. You can report a claim through Frontpoint’s Customer Care Center either by email or calling. Frontpoint’s warranty term exceeds the basic warranty provided by Vivint, Blue by ADT, and Link Interactive.
Frontpoint provides customers with a 30-day trial period to test out their security system and determine if it’s a good fit for their needs. If not, the system can be returned for a full refund. In terms of length, this no-risk return period is right in the middle of the pack. Some companies offer longer trial periods (ADT offers up to six months) and some others (like Vivint) offer none at all.
With Frontpoint, you can choose from five preset packages: Safe Home Starter, Safe Home Everyday, Safe Home Plus, Safe Home Select, and Safe Home Preferred. Here’s a breakdown of what’s included in each package:
Frontpoint’s Preferred Package tacks on video surveillance with an indoor camera, which we believe is a feature that most homeowners desire with their home security system. Additionally, customers get access to smart home capabilities like smart light and lock features with Frontpoint’s Ultimate monitoring plan. Each of these features are added on to essential motion detection.
Frontpoint is a good option for you if you’d prefer to choose from a variety of packages or create your own custom package. One downside is Frontpoint’s high professional monitoring costs. Compared to other DIY providers, Frontpoint is more expensive but also a better option than SimpliSafe or Cove if you want a greater selection of smart home products – like a smart look, smart bulb, and lamp module. Frontpoint also has a wider selection of security cameras with an indoor camera, outdoor camera, video doorbell, and premium indoor camera.
Each provider’s score is based on the affordability of equipment and professional monitoring services. Providers whose pricing on these two factors are lower received a better score from us. We know a security system is an investment, but it shouldn’t break your budget.
Each provider’s score is based on the innovative equipment offered like smart home products, smart home integration, security cameras, mobile apps and other features. Providers with more stand-out features receive a higher rating from us as we want you to have the best technology.
Each provider’s score is based on special qualities of the products offered like cellular monitoring, hazard monitoring as well as smart home products. Providers who offer optional equipment receive a higher score. We believe that holistic safety services are beneficial to our readers.
Each provider’s score is based on clarity of how the home security system can be installed and access to support. Providers receive a higher score if the installation process is clear and customers have access to professional installation services or online guides.
Trial Period & Guarantee
Each provider’s score is based on trial period, coverage and ease of service cancellation. Providers who offer a longer trial period, have great coverage terms and an easier cancellation process receive higher scores. Consumers should have enough time to test whether a home security system meets their needs and expectations.
Each provider’s score is based on the Better Business Bureau rating, mobile app ratings from Apple and Google Play and the overall Trustpilot rating. We also consider individual customer reivews from Trustpilot. Providers with higher ratings and reviews get higher scores. Please note that BBB ratings, plans, pricing, and other details can change without our knowledge. Details accurate as of March 23, 2020.
Each provider’s score is based on whether or not the provider has a warranty to cover equipment, repairs and replacements. Providers receive a higher score if the warranty covers more and lasts an extended period of time.