Frontpoint Home Security Review

Frontpoint’s equipment ranges from around $300 to upwards of $600. These equipment costs are average to competitive with other providers. Frontpoint’s monitoring services range from $44.99 – $49.99 per month. This price point is on par with what is typically seen from professionally installed systems, but it’s high compared to other DIY providers like SimpliSafe and Cove Security, which respectively start at $14.99 per month.

However, it’s important to note that Frontpoint’s monitoring plans include perks that are often only seen in higher-tier plans. These benefits include crash and smash protection and geo-location services for automatic arming and disarming.

Lastly, Frontpoint has a convenient pricing structure. Responding to customer needs, it recently switched over to month-to-month plans for new customers, a departure from the 36-month contract requirement. You can opt out of monitoring service at any time without the threat of early termination fees.

Frontpoint offers all of the modern wireless equipment options you’d expect from one of today’s leading home security companies. We appreciate that fire alarms and carbon monoxide detectors are available – you’d be surprised how many DIY home security companies don’t offer both of these home safety essentials. There are also four different camera options to choose from.

From a smart home perspective, Frontpoint offers a small selection that includes a smart lock, lighting options and a garage door controller. The system also supports integrations with Google Home, Amazon Alexa and Z-wave, so it should play well with many leading brands.

Frontpoint’s DIY security systems allow for fast and easy installation. The provider notes that you could install your system in around 30 minutes (if not less). You won’t have to do any drilling, either. Instead, you can use removable adhesive to mount equipment.

With DIY installation, you won’t have to find time for a service technician to come to your home, and you won’t get stuck with an installation fee. However, if you’re unsure of your skills and would prefer professional help, we recommend choosing a provider that offers professional installation.

Frontpoint currently has an A+ rating with the BBB but also has a lot of customer complaints, giving the company a 2-star rating for customer reviews. ConsumerAffairs also currently lists a low satisfaction rating for Frontpoint. A number of the reviews we’ve found negatively reflect Frontpoint’s equipment over time in terms of use. Some reviews also mention additional charges such as being charged an additional month’s fee for cancellation. TrustPilot’s Frontpoint reviews are mostly positive with a 4.5 star rating. A number of reviews comment on Frontpoint having good customer service and ease of installation. It’s definitely worth considering the gap between these ratings before making your decision.

Many home security companies offer enticingly low prices for professional monitoring, but upon a closer look, you see that these entry-level plans don’t include features that you want and need. Mobile app access is one of these key features. Frontpoint includes mobile app access, notifications and geo-location features (the ability to automatically arm or disarm your home security system based on the location of your phone) in all plans.

Other Frontpoint standout features include crash and smash protection and a three-year equipment warranty. Crash and smash protection assures that the monitoring center will be alerted if someone damages or tampers with your alarm hub. The three-year equipment warranty is longer than many other DIY systems.

Frontpoint has a 3-year limited warranty on their equipment – that’s longer than what some providers offer for their warranty. You can report a claim through Frontpoint’s Customer Care Center either by email or calling. Frontpoint’s warranty term exceeds the basic warranty provided by Vivint, Blue by ADT, and Link Interactive.

Frontpoint provides customers with a 30-day trial period to test out their security system and determine if it’s a good fit for their needs. If not, the system can be returned for a full refund. In terms of length, this no-risk return period is right in the middle of the pack. Some companies offer longer trial periods (ADT offers up to six months) and some others (like Vivint) offer none at all.