Frontpoint Home Security Review

Frontpoint is known for its quality customer service, transparent pricing, customizable packages and simple do-it-yourself installation.

Overview and Quick Take

Frontpoint Home Security Overview

Frontpoint Security has over a decade of experience providing modern home security solutions.  It was one of the first companies to offer the freedom of do-it-yourself installation and cellular connections instead of landlines. It also recently nixed long-term contracts in favor of more flexible month-to-month plans. Does Frontpoint have other strong points? Learn how it stacks up in this review.

Quick Take

Safety Score: 7.6 out of 10 – A high monthly monitoring rate gives us pause, but a solid player in the home security space. Frontpoint combines no contract flexibility with traditional full service monitoring options.

Frontpoint: Our Recommended Pick for Customer Service

Before we rank Frontpoint across key categories, it’s worth pointing out its outstanding customer service reputation, which it earned in a few different ways. First, its pricing structure is refreshingly transparent. Its website includes everything you need to know about equipment costs, monitoring fees and agreement terms. It seems like this is something you could take for granted in the age of e-commerce, but we’ve observed the home security industry to be rather vague (perhaps intentionally so).

Policies like a 30-day risk-free trial and three-year equipment warranty help support long-term satisfaction. We also feel that its recent switch to monthly plans instead of three-year contracts reflects a willingness to adapt to changing customer needs.

Price & Packages
(D) Price@1.5-min

Price & Packages

7 out of 10

Highlights

  • Equipment costs falls on the low side of average
  • Monitoring fees are more expensive than most other DIY home security systems
  • No long-term contract required

Frontpoint’s equipment ranges from around $300 to upwards of $600. These equipment costs are average to competitive with other providers. Frontpoint’s monitoring services range from $44.99 – $49.99 per month. This price point is on par with what is typically seen from professionally installed systems, but it’s high compared to other DIY providers like SimpliSafe and Cove Security, which respectively start at $14.99 per month.

 

However, it’s important to note that Frontpoint’s monitoring plans include perks that are often only seen in higher-tier plans. These benefits include crash and smash protection and geo-location services for automatic arming and disarming.

 

Lastly, Frontpoint has a convenient pricing structure. Responding to customer needs, it recently switched over to month-to-month plans for new customers, a departure from the 36-month contract requirement. You can opt out of monitoring service at any time without the threat of early termination fees.

Equipment
(D) Equipment@1.5-min

Equipment

8 out of 10

Highlights

  • Equipment selection covers intrusion and environmental monitoring
  • Basic home automation devices
  • Third-party smart home integration

Frontpoint offers all of the modern wireless equipment options you’d expect from one of today’s leading home security companies. We appreciate that fire alarms and carbon monoxide detectors are available – you’d be surprised how many DIY home security companies don’t offer both of these home safety essentials. There are also four different camera options to choose from.

 

From a smart home perspective, Frontpoint offers a small selection that includes a smart lock, lighting options and a garage door controller. The system also supports integrations with Google Home, Amazon Alexa and Z-wave, so it should play well with many leading brands.

Installation
(D)  FrontpointInstallation@1.5-min

Installation

8 out of 10

Highlight

  • DIY Installation
  • Setup is fast and can typically be done within 30 minutes

Frontpoint’s DIY security systems allow for fast and easy installation. The provider notes that you could install your system in around 30 minutes (if not less). You won’t have to do any drilling, either. Instead, you can use removable adhesive to mount equipment.

 

With DIY installation, you won’t have to find time for a service technician to come to your home, and you won’t get stuck with an installation fee. However, if you’re unsure of your skills and would prefer professional help, we recommend choosing a provider that offers professional installation.

Customer Service
(D) Reviews-Generic-StandoutFeatures1 (1)

Customer Service

8 out of 10

Highlights

  • Average Customer App Rating: 4 out of 5
  • BBB Rating: A+
  • Trustpilot Rating: Excellent

Frontpoint currently has an A+ rating with the BBB but also has a lot of customer complaints, giving the company a 2-star rating for customer reviews. ConsumerAffairs also currently lists a low satisfaction rating for Frontpoint. A number of the reviews we’ve found negatively reflect Frontpoint’s equipment over time in terms of use. Some reviews also mention additional charges such as being charged an additional month’s fee for cancellation. TrustPilot’s Frontpoint reviews are mostly positive with a 4.5 star rating. A number of reviews comment on Frontpoint having good customer service and ease of installation. It’s definitely worth considering the gap between these ratings before making your decision.

Standout Features
(D) Standout Features@1.5-min

Standout Features

7 out of 10

Highlights

  • Mobile app access included in every plan
  • Crash and smash protection
  • Three-year warranty

Many home security companies offer enticingly low prices for professional monitoring, but upon a closer look, you see that these entry-level plans don’t include features that you want and need. Mobile app access is one of these key features. Frontpoint includes mobile app access, notifications and geo-location features (the ability to automatically arm or disarm your home security system based on the location of your phone) in all plans.

 

Other Frontpoint standout features include crash and smash protection and a three-year equipment warranty. Crash and smash protection assures that the monitoring center will be alerted if someone damages or tampers with your alarm hub. The three-year equipment warranty is longer than many other DIY systems.

Warranty
SimpliSafe Security Review

Warranty

Highlight

  • Frontpoint provides a 3-year limited warranty on equipment

Frontpoint has a 3-year limited warranty on their equipment – that’s longer than what some providers offer for their warranty. You can report a claim through Frontpoint’s Customer Care Center either by email or calling. Frontpoint’s warranty term exceeds the basic warranty provided by Vivint, Blue by ADT, and Link Interactive.

Trial Period & Guarantee
(D) Trial Period@1.5-min

Trial Period & Guarantee

6 out of 10

Highlights

  • 30-day no-risk return period
  • Three-year limited equipment warranty

Frontpoint provides customers with a 30-day trial period to test out their security system and determine if it’s a good fit for their needs. If not, the system can be returned for a full refund. In terms of length, this no-risk return period is right in the middle of the pack. Some companies offer longer trial periods (ADT offers up to six months) and some others (like Vivint) offer none at all.

Package Details and Comparison

About Frontpoint Packages

With Frontpoint, you can choose from five preset packages: Safe Home Starter, Safe Home Everyday, Safe Home Plus, Safe Home Select, and Safe Home Preferred. Here’s a breakdown of what’s included in each package:

Safe Home Starter

  • Frontpoint Hub & Keypad
  • 2 Door/window sensors
  • 1 Motion sensor
  • 1 Yard sign
  • 1 Set of 3 window decals
  • 1 Door sticker

Safe Home Everyday

  • Frontpoint Hub & Keypad
  • 3 Door/window sensors
  • 2 Motion sensors
  • 1 Yard sign
  • 1 Set of 3 window decals
  • 1 Door sticker

Safe Home Plus

  • Frontpoint Hub & Keypad
  • 3 Door/window sensors
  • 2 Glass break sensors
  • 1 Yard sign
  • 1 Set of 3 window decals
  • 1 Door sticker

Safe Home Select

  • Frontpoint Hub & Keypad
  • 4 Door/window sensors
  • 2 Motion sensors
  • 1 Glass break sensor
  • 1 Smoke and heat sensor
  • 1 Yard sign
  • 1 Set of 3 window decals
  • 1 Door sticker

Safe Home Preferred

  • Frontpoint Hub & Keypad
  • 5 Door/window sensors
  • 2 Motion sensors
  • 1 Glass break sensor
  • 1 Smoke and heat sensor
  • 1 Indoor camera
  • 1 Yard sign
  • 1 Set of 3 window decals
  • 1 Door sticker

Compare Frontpoint Packages

Equipment cost $319.95 $369.93 $399.93 $479.90
24/7 Pro. monitoring Yes Yes Yes Yes
Pro. monitoring starts at $44.99/mo. $44.99/mo. $44.99/mo. $44.99/mo.
Installation DIY DIY DIY DIY
Motion detection Yes Yes Yes Yes
Home environmental monitoring No No No Yes
Security cameras No No No No
Smart home capabilities With Ultimate monitoring plan With Ultimate monitoring plan With Ultimate monitoring plan With Ultimate monitoring plan

Why We Recommend the Preferred Package

Frontpoint’s Preferred Package tacks on video surveillance with an indoor camera, which we believe is a feature that most homeowners desire with their home security system. Additionally, customers get access to smart home capabilities like smart light and lock features with Frontpoint’s Ultimate monitoring plan. Each of these features are added on to essential motion detection.

Frontpoint vs. Competitors

Compare Frontpoint to Other Competitors

SimpliSafe Security

Learn more about

Cove Security

Learn more about
Pro. monitoring starts at $44.99/mo. $14.99/mo. $14.99/mo.
Installation DIY DIY or Professional DIY
Monitoring options Professional DIY or Professional DIY or Professional
Min. contract length No contract required No contract required No contract required
Guarantee/refunds 30 days 60 days 60 days
Warranty 3-year limited warranty 3-year limited warranty 1 year to lifetime (based on monitoring plan)
Recap

Frontpoint Recap

Frontpoint is a good option for you if you’d prefer to choose from a variety of packages or create your own custom package. One downside is Frontpoint’s high professional monitoring costs. Compared to other DIY providers, Frontpoint is more expensive but also a better option than SimpliSafe or Cove if you want a greater selection of smart home products – like a smart look, smart bulb, and lamp module. Frontpoint also has a wider selection of security cameras with an indoor camera, outdoor camera, video doorbell, and premium indoor camera.

How We Based Our Provider Ratings


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Written by

Jalesa Campbell

Jalesa develops content in the home security space and contributes to Safety's social media efforts.