Frontpoint Home Security Review

Frontpoint is known for its outstanding customer service and customizable home security options

An Overview of Frontpoint’s Home Security Services

Frontpoint has provided home security solutions to customers for over 10 years. The DIY security provider is most known for its excellent customer service. Some additional highlights of Frontpoint’s services includes mobile app access, customizable security packages and Crash and Smash protection.

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Frontpoint: Our Recommended Pick for Customizable Security

Frontpoint’s customizable home security solutions and customer service make the company stand out among other providers. The cost of the provider’s services is more on the expensive end, but Frontpoint is a great company for customers who want to set up their security systems themselves. Below, check out our Frontpoint security review of these six categories: price, stand-out features, equipment, installation and trial period.

(D) Price@1.5-min

Price

6 out of 10

Highlights

  • Professional monitoring costs between $34.99/mo. and $49.99/mo., which is about average compared to other providers
  • The provider requires a 3-year contract, which is about average compared to other providers with service agreements

The price of Frontpoint’s equipment and professional monitoring combined places Frontpoint on the expensive end when compared with other providers. Frontpoint has three professional monitoring plans with prices that range from $34.99/mo. to $49.99/mo. The monitoring plans that you can choose from are the Protection Plan, Interactive Plan and the Ultimate Plan.

 

You can choose from six security package options, including the Safe Home Starter Package, Safe Home Everyday Package, Safe Home Plus Package, Safe Home Select Package, Safe Home Preferred Package and the Safe Home Elite Package. These packages are designed for homeowners with different needs such as those who have pets, many entry points or those who prefer to have video surveillance.

 

One downside to Frontpoint’s service is that all packages require a contract. Customers need to be willing to commit to the provider’s services for at least three years.

(D) Standout Features@1.5-min

Standout Features

8 out of 10

Highlights

  • BYO (build-your-own) security system packages
  • Control of your security system and smart devices through the Frontpoint mobile app
  • Crash and smash protection

Frontpoint has several stand-out features that make it a great choice for customers seeking DIY security solutions with BYO (build-your-own) security system packages. This means that if you want to start with the basics and work your way up, you’ll have that freedom. Start with the Frontpoint Hub and Keypad, then add other products like motion sensors, hazard sensors, home automation products and more.

 

If you want ease of remote access and control, Frontpoint provides this through the mobile app. You can arm and disarm your system, control your lights, locks and even the temperature from your phone. While you’re away from home, you can disarm your system from virtually anywhere in case your kids or family members need to get in.

 

Lastly, Frontpoint provides crash and smash protection so that if an intruder tampers with your hub or keypad, your alarm monitoring center will be notified, and the authorities can be dispatched. This adds a layer of protection to your home so intruders are less likely to get away with your possessions.

(D) Equipment@1.5-min

Equipment

8 out of 10

Highlights

  • Get home automation devices and environmental monitoring for carbon monoxide, fires and floods

Frontpoint offers home automation integration and products if you want to build out your very own smart home. You can purchase home automation devices like a smart lock, smart bulb, smart wall plug and a garage door controller to enhance your security through automation. With a garage door controller, you won’t have to worry about making sure your garage is closed. Instead, at the touch of a button, you can check the door through your smartphone and the Frontpoint mobile app. With Frontpoint, you can also use voice control if you have an Amazon Alexa device.

 

Lastly, Frontpoint provides environmental monitoring devices to keep you notified in the event of an emergency or dangerous conditions. Through the provider, you can purchase a smoke and heat sensor, carbon monoxide sensor and a flood sensor.

(D)  FrontpointInstallation@1.5-min

Installation

8 out of 10

Highlight

  • DIY Installation
  • Setup is fast and can typically be done within 30 minutes

Frontpoint’s DIY security systems allow for a fast and easy installation. The provider notes that you could install your system in around 30 minutes (if not less). You won’t have to do any drilling with your system–instead, you can use removable adhesive to mount equipment like sensors or even set them in the proper locations. One of the perks of a DIY installation is that you won’t have to find time for a service technician to come to your home.

 

As another perk of DIY installation, you won’t be responsible for an installation fee and can save a little extra money. Frontpoint has worked to provide a better experience for self-installation through a setup guide that’s designed to walk you through the steps of your installation. If, however, you’re leaning towards the other side of the fence and would prefer a professional to help, we recommend choosing a provider that offers professional installation.

(D) Trial Period@1.5-min

Trial Period

6 out of 10

Highlights

  • Frontpoint provides customers with a 30-day trial period to test out their security system and determine if it is a good fit for their needs. The trial period is shorter compared to those offered by other providers, so this means that if you are not happy with Frontpoint’s services, then you’ll need to notify the provider as soon as possible. Canceling a Frontpoint service agreement can be done by contacting Customer Care. Early termination fees may apply depending on your contract. If you want to have Frontpoint’s Limited Lifetime Warranty, you will have to enter into a 3-year service agreement.
  • The provider also has a Limited Lifetime Warranty for customers who agree to the 3-year service contract

Frontpoint provides customers with a 3-day trial period to test out their security system and determine if it is a good fit for their needs. The trial period is shorter compared to those offered by other providers, so this means that if you are not happy with Frontpoint’s services, then you’ll need to notify the provider as soon as possible. Canceling a Frontpoint service agreement can be done by contacting Customer Care. Early termination fees may apply depending on your contract.

 

If you want to have Frontpoint’s Limited Lifetime Warranty, you will have to enter into a 3-year service agreement.

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How We Based Our Provider Ratings


Jalesa Campbell

Written by your home security specialist

Jalesa Campbell