An Overview of Frontpoint’s Home Security Services

Frontpoint has provided home security solutions to customers for over 10 years. The DIY security provider is most known for its excellent customer service. Some additional highlights of Frontpoint’s services includes mobile app access, customizable security packages and Crash and Smash protection.


Our Scoring Table

Safety.com scores providers on these categories: Price, Standout Features, Equipment, Installation and Trial Period. To learn more about how we base our scores, check out how we analyze providers by each category.


Frontpoint: Our Recommended Pick for Customizable Security

Frontpoint’s customizable home security solutions and customer service make the company stand out among other providers. The cost of the provider’s services is more on the expensive end, but Frontpoint is a great company for customers who want to set up their security systems themselves. Below, check out our Frontpoint security review of these six categories: price, stand-out features, equipment, installation and trial period.


Price

6 out of 10

Highlights

  • Professional monitoring costs between $34.99/mo. and $49.99/mo., which is about average compared to other providers
  • The provider requires a 3-year contract, which is about average compared to other providers with service agreements

The price of Frontpoint’s equipment and professional monitoring combined places Frontpoint on the expensive end when compared with other providers. Frontpoint has three professional monitoring plans with prices that range from $34.99/mo. to $49.99/mo. The monitoring plans that you can choose from are the Protection Plan, Interactive Plan and the Ultimate Plan. 

You can choose from six security package options, including the Safe Home Starter Package, Safe Home Everyday Package, Safe Home Plus Package, Safe Home Select Package, Safe Home Preferred Package and the Safe Home Elite Package. These packages are designed for homeowners with different needs such as those who have pets, many entry points or those who prefer to have video surveillance.

One downside to Frontpoint’s service is that all packages require a contract. Customers need to be willing to commit to the provider’s services for at least three years.


Stand-Out Features

8 out of 10

Highlights

  • BYO (build-your-own) security system packages
  • Control of your security system and smart devices through the Frontpoint mobile app
  • Crash and smash protection

Frontpoint has several stand-out features that make it a great choice for customers seeking DIY security solutions with BYO (build-your-own) security system packages. This means that if you want to start with the basics and work your way up, you’ll have that freedom. Start with the Frontpoint Hub and Keypad, then add other products like motion sensors, hazard sensors, home automation products and more.

If you want ease of remote access and control, Frontpoint provides this through the mobile app. You can arm and disarm your system, control your lights, locks and even the temperature from your phone. While you’re away from home, you can disarm your system from virtually anywhere in case your kids or family members need to get in.

Lastly, Frontpoint provides crash and smash protection so that if an intruder tampers with your hub or keypad, your alarm monitoring center will be notified, and the authorities can be dispatched. This adds a layer of protection to your home so intruders are less likely to get away with your possessions.


Equipment

8 out of 10

Highlights

  • Get home automation devices and environmental monitoring for carbon monoxide, fires and floods

Frontpoint offers home automation integration and products if you want to build out your very own smart home. You can purchase home automation devices like a smart lock, smart bulb, smart wall plug and a garage door controller to enhance your security through automation. With a garage door controller, you won’t have to worry about making sure your garage is closed. Instead, at the touch of a button, you can check the door through your smartphone and the Frontpoint mobile app. With Frontpoint, you can also use voice control if you have an Amazon Alexa device.

Lastly, Frontpoint provides environmental monitoring devices to keep you notified in the event of an emergency or dangerous conditions. Through the provider, you can purchase a smoke and heat sensor, carbon monoxide sensor and a flood sensor.


Installation

8 out of 10

Highlights

  • DIY Installation
  • Setup is fast and can typically be done within 30 minutes

Frontpoint’s DIY security systems allow for a fast and easy installation. The provider notes that you could install your system in around 30 minutes (if not less). You won’t have to do any drilling with your system–instead, you can use removable adhesive to mount equipment like sensors or even set them in the proper locations. One of the perks of a DIY installation is that you won’t have to find time for a service technician to come to your home.

As another perk of DIY installation, you won’t be responsible for an installation fee and can save a little extra money. Frontpoint has worked to provide a better experience for self-installation through a setup guide that’s designed to walk you through the steps of your installation. If, however, you’re leaning towards the other side of the fence and would prefer a professional to help, we recommend choosing a provider that offers professional installation.


Trial Period

6 out of 10

Highlights

  • Frontpoint has a 30-day refund period
  • The provider also has a Limited Lifetime Warranty for customers who agree to the 3-year service contract

Frontpoint provides customers with a 30-day trial period to test out their security system and determine if it is a good fit for their needs. The trial period is shorter compared to those offered by other providers, so this means that if you are not happy with Frontpoint’s services, then you’ll need to notify the provider as soon as possible. Canceling a Frontpoint service agreement can be done by contacting Customer Care. Early termination fees may apply depending on your contract.

If you want to have Frontpoint’s Limited Lifetime Warranty, you will have to enter into a 3-year service agreement.


Try Frontpoint Home Security Services for Easy Customization

We recommend Frontpoint services to customers who want praised customer service and easy DIY installation. If customers don’t mind competitive pricing and can afford it, Frontpoint is a good option with its customizable packages. With our Frontpoint review, you know more about the provider’s strengths and how the provider’s services can help you protect your home. Still shopping around? You can compare more providers here.


How We Score Providers

  • Price – Each provider’s score is based on the affordability of equipment and professional monitoring services. We know a security system is an investment, but it shouldn’t break your budget.
  • Stand-Out Features – Each provider’s score is based on the innovative equipment offered like smart home products, smart home integration, security cameras, mobile apps and other features. Providers with more stand-out features receive a higher rating from us as we want you to have the best technology.
  • Equipment – Each provider’s score is based on special qualities of the products offered like cellular monitoring, hazard monitoring as well as smart home products. Providers who offer optional equipment receive a higher score. We believe that holistic safety services are beneficial to our readers.
  • Installation – Providers receive a higher rank if the installation process is clear and customers have access to the resources they need for ensuring that their security system is set up properly, such as professional installation services or online how-to guides. .
  • Trial Period – Each provider’s score is based on trial period, coverage and ease of service cancellation. Providers who offer a longer trial period, have great coverage terms and an easier cancellation process receive higher scores. Consumers should have enough time to test whether a home security system meets their needs and expectations.

Best Customer Support

Frontpoint Security

BBB ratings

A+

Starting at:

34.99/mo.

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