Frontpoint Home Security Overview
Frontpoint Security has over a decade of experience providing modern home security solutions. It was one of the first companies to offer the freedom of do-it-yourself installation and cellular connections instead of landlines. It also recently nixed long-term contracts in favor of more flexible month-to-month plans. Does Frontpoint have other strong points? Learn how it stacks up in this review.
Quick Take
Safety Score: 7.6 out of 10 – A high monthly monitoring rate gives us pause, but a solid player in the home security space. Frontpoint combines no contract flexibility with traditional full service monitoring options.

Frontpoint: Our Recommended Pick for Customer Service
Before we rank Frontpoint across key categories, it’s worth pointing out its outstanding customer service reputation, which it earned in a few different ways. First, its pricing structure is refreshingly transparent. Its website includes everything you need to know about equipment costs, monitoring fees and agreement terms. It seems like this is something you could take for granted in the age of e-commerce, but we’ve observed the home security industry to be rather vague (perhaps intentionally so).
Policies like a 30-day risk-free trial and three-year equipment warranty help support long-term satisfaction. We also feel that its recent switch to monthly plans instead of three-year contracts reflects a willingness to adapt to changing customer needs.
About Frontpoint Packages
With Frontpoint, you can choose from five preset packages: Safe Home Starter, Safe Home Everyday, Safe Home Plus, Safe Home Select, and Safe Home Preferred. Here’s a breakdown of what’s included in each package:
Safe Home Starter
- Frontpoint Hub & Keypad
- 2 Door/window sensors
- 1 Motion sensor
- 1 Yard sign
- 1 Set of 3 window decals
- 1 Door sticker
Safe Home Everyday
- Frontpoint Hub & Keypad
- 3 Door/window sensors
- 2 Motion sensors
- 1 Yard sign
- 1 Set of 3 window decals
- 1 Door sticker
Safe Home Plus
- Frontpoint Hub & Keypad
- 3 Door/window sensors
- 2 Glass break sensors
- 1 Yard sign
- 1 Set of 3 window decals
- 1 Door sticker
Safe Home Select
- Frontpoint Hub & Keypad
- 4 Door/window sensors
- 2 Motion sensors
- 1 Glass break sensor
- 1 Smoke and heat sensor
- 1 Yard sign
- 1 Set of 3 window decals
- 1 Door sticker
Safe Home Preferred
- Frontpoint Hub & Keypad
- 5 Door/window sensors
- 2 Motion sensors
- 1 Glass break sensor
- 1 Smoke and heat sensor
- 1 Indoor camera
- 1 Yard sign
- 1 Set of 3 window decals
- 1 Door sticker
Compare Frontpoint Packages
Recommended | |||||
---|---|---|---|---|---|
Equipment cost | $319.95 | $369.93 | $399.93 | $479.90 | $599.88 |
24/7 Pro. monitoring | Yes | Yes | Yes | Yes | Yes |
Pro. monitoring starts at | $44.99/mo. | $44.99/mo. | $44.99/mo. | $44.99/mo. | $49.99/mo. |
Installation | DIY | DIY | DIY | DIY | DIY |
Motion detection | Yes | Yes | Yes | Yes | Yes |
Home environmental monitoring | No | No | No | Yes | Yes |
Security cameras | No | No | No | No | Yes |
Smart home capabilities | With Ultimate monitoring plan | With Ultimate monitoring plan | With Ultimate monitoring plan | With Ultimate monitoring plan | With Ultimate monitoring plan |
Why We Recommend the Preferred Package
Frontpoint’s Preferred Package tacks on video surveillance with an indoor camera, which we believe is a feature that most homeowners desire with their home security system. Additionally, customers get access to smart home capabilities like smart light and lock features with Frontpoint’s Ultimate monitoring plan. Each of these features are added on to essential motion detection.
Compare Frontpoint to Other Competitors
![]() SimpliSafe Security | ![]() Cove Security | ||
---|---|---|---|
Pro. monitoring starts at | $44.99/mo. | $14.99/mo. | $14.99/mo. |
Installation | DIY | DIY or Professional | DIY |
Monitoring options | Professional | DIY or Professional | DIY or Professional |
Min. contract length | No contract required | No contract required | No contract required |
Guarantee/refunds | 30 days | 60 days | 60 days |
Warranty | 3-year limited warranty | 3-year limited warranty | 1 year to lifetime (based on monitoring plan) |
Frontpoint Recap
Frontpoint is a good option for you if you’d prefer to choose from a variety of packages or create your own custom package. One downside is Frontpoint’s high professional monitoring costs. Compared to other DIY providers, Frontpoint is more expensive but also a better option than SimpliSafe or Cove if you want a greater selection of smart home products – like a smart look, smart bulb, and lamp module. Frontpoint also has a wider selection of security cameras with an indoor camera, outdoor camera, video doorbell, and premium indoor camera.

Make your home safe, simple and smart
We can help keep your family safer and better connected with a customized security system.
How We Based Our Provider Ratings
Price & Packages
Each provider’s score is based on the affordability of equipment and professional monitoring services. Providers whose pricing on these two factors are lower received a better score from us. We know a security system is an investment, but it shouldn’t break your budget.Stand-out Features
Each provider’s score is based on the innovative equipment offered like smart home products, smart home integration, security cameras, mobile apps and other features. Providers with more stand-out features receive a higher rating from us as we want you to have the best technology.Equipment
Each provider’s score is based on special qualities of the products offered like cellular monitoring, hazard monitoring as well as smart home products. Providers who offer optional equipment receive a higher score. We believe that holistic safety services are beneficial to our readers.Installation
Each provider’s score is based on clarity of how the home security system can be installed and access to support. Providers receive a higher score if the installation process is clear and customers have access to professional installation services or online guides.Trial Period & Guarantee
Each provider’s score is based on trial period, coverage and ease of service cancellation. Providers who offer a longer trial period, have great coverage terms and an easier cancellation process receive higher scores. Consumers should have enough time to test whether a home security system meets their needs and expectations.Customer Service
Each provider’s score is based on the Better Business Bureau rating, mobile app ratings from Apple and Google Play and the overall Trustpilot rating. We also consider individual customer reivews from Trustpilot. Providers with higher ratings and reviews get higher scores. Please note that BBB ratings, plans, pricing, and other details can change without our knowledge. Details accurate as of March 23, 2020.Warranty
Each provider’s score is based on whether or not the provider has a warranty to cover equipment, repairs and replacements. Providers receive a higher score if the warranty covers more and lasts an extended period of time.