Frontpoint Frequently Asked Questions

Have burning questions about Frontpoint Security? We’ve put together some frequently asked questions and answers about the provider to help you decide if Frontpoint is right for you.

Frontpoint FAQs

What packages does Frontpoint have?

Frontpoint offers five home security packages you can choose from: the Safe Home Starter, Safe Home Everyday, Safe Home Plus, Safe Home Select, and Safe Home Preferred packages.

What equipment comes with Frontpoint’s packages?

Safe Home Starter

  • Frontpoint hub
  • Frontpoint keypad
  • 2 door/window sensors
  • 1 motion sensor
  • 1 yard sign
  • Set  of 5 window decals
  • 1 door sticker

 

Safe Home Everyday

  • Frontpoint hub
  • Frontpoint keypad
  • 3 door/window sensors
  • 2 motion sensors
  • 1 yard sign
  • Set  of 5 window decals
  • 1 door sticker

 

Safe Home Plus

  • Frontpoint hub
  • Frontpoint keypad
  • 3 door/window sensors
  • 2 glass break sensor
  • 1 yard sign
  • Set  of 5 window decals
  • 1 door sticker

 

Safe Home Select

  • Frontpoint hub
  • Frontpoint keypad
  • 4 door/window sensors
  • 1 glass break sensor
  • 1 smoke and heat sensor
  • 1 yard sign
  • Set  of 5 window decals
  • 1 door sticker

 

Safe Home Preferred

  • Frontpoint hub
  • Frontpoint keypad
  • 5 door/window sensors
  • 2 motion sensors
  • 1 glass break sensor
  • 1 smoke and heat sensor
  • 1 indoor camera
  • 1 yard sign
  • Set  of 5 window decals
  • 1 door sticker

Is Frontpoint DIY or professionally installed?

Frontpoint security systems are DIY, or do-it-yourself systems, meaning you’ll have to install them on your own. The provider claims that they can be installed in about 30 minutes mainly through peeling and adhering the appropriate devices. Once your system is in place, you’re ready to start protecting your home.

How much do Frontpoint home security systems cost?

Frontpoint security systems range in price from $255.96 – $479.90 (20% discount applied for new customers).

What is the cheapest Frontpoint security system?

The cheapest Frontpoint security system is the Safe Home Starter Package that costs $255.96 (with a 20% discount).

How much does Frontpoint professional monitoring cost?

Frontpoint monitoring ranges from $44.99/mo. – $49.99/mo. depending on the plan you choose. The Interactive Plan ($44.99/mo.) provides you with cellular monitoring, mobile alerts, remote access, and more. The Ultimate Plan ($49.99/mo.) builds upon the Interactive Plan, giving you access to live streaming video, image and video history, smart lock control, and smart light control.

What equipment will I get with a Frontpoint security system?

With each Frontpoint security system, you’ll get the basics you need like the Frontpoint Hub, keypad, door/window sensors, motion sensors, and signage. You can get additional equipment like a glass break sensor, smoke and heat detector, and or an indoor camera with higher-tiered packages like the Safe Home Plus, Safe Home Select, and Safe Home Preferred packages.

Does Frontpoint require a contract?

No, Frontpoint has a new pricing structure and no longer requires a 3-year contract for service. You’ll only be responsible for paying your monthly monitoring fee and can cancel at any time.

Are Frontpoint security systems wireless?

Yes, all Frontpoint security systems are wireless, meaning you won’t have to drill any holes for setup or have a difficult take down and moving process. Most of Frontpoint’s devices are peel and stickable, allowing for easy installation and removal.

Will I have to pay for my Frontpoint system upfront?

Yes, currently, you’ll have to pay for your Frontpoint system upfront. Frontpoint currently doesn’t offer a financing option, but is planning to offer one for customers soon.

Does Frontpoint have any smart home devices and security cameras?

Yes, Frontpoint currently offer four security cameras: the Frontpoint Premium Indoor Camera, an indoor camera, outdoor camera, and video doorbell camera. The smart home devices that Frontpoint offers are a garage door controller, wireless light controller, smart light bulb, and a smart door lock. You’ll have to purchase any smart home devices separately from the preset Frontpoint packages unless you create your own package. Each of Frontpoint’s security systems are also Amazon Alexa-compatible for voice control.

Is Frontpoint security compatible with smart home devices and products?

Frontpoint Security works with select smart home devices. Among the most popular:

  • Frontpoint and Alexa
  • Apple iOS Mobile Devices
  • Frontpoint and Google Home
  • Z-Wave Compatible Thermostats

Does Frontpoint have a trial period?

Yes, Frontpoint has a 30-day trial period. If you’re not satisfied with your security system, you can return it within this period for a full refund, and Frontpoint will pay the cost of shipping.

What is Frontpoint’s warranty?

Frontpoint has a three-year warranty on all its equipment. You can reach out to Frontpoint Customer Support if you are having equipment issues by calling 1-(877)-602-5276.

Where are Frontpoint’s headquarters?

The corporate headquarters is located in Vienna, Virginia but they offer home security services in most of the U.S. and Canada.

What areas are serviceable with Frontpoint?

According to their website, Frontpoint is licensed to work everywhere in the United States and Canada requiring a license, except for:

  • Las Vegas, NV
  • Henderson, NV
  • Canadian province of Quebec 

Frontpoint’s 24/7 professional monitoring has offices in California and New York to dispatch assistance quickly in the event of a break-in or emergency.


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