Frontpoint Frequently Asked Questions

Frontpoint Security sells wireless security systems that are ready to install right out of the box with no need to hire an installation pro and 24/7 professional monitoring services to get you help should your system detect an intruder or an emergency.

Frontpoint Frequently Asked Questions

Where are Frontpoint’s headquarters?

The corporate headquarters is located in Vienna, Virginia but they offer home security services in most of the U.S. and Canada.

Does Frontpoint require a contract?

The company requires that you sign a one-year or three-year service contract. The longer contract comes with bigger discounts on Frontpoint equipment and a limited lifetime warranty. To qualify, you must have a credit score of 600 or above and own your home. If you don’t meet these requirements because you rent or have a lower credit score, you are only eligible for a one-year contract.

What areas are serviceable with Frontpoint?

According to their website, Frontpoint is licensed to work everywhere in the United States and Canada requiring a license, except for:

  • Las Vegas, NV
  • Henderson, NV
  • Canadian province of Quebec 

Frontpoint’s 24/7 professional monitoring has offices in California and New York to dispatch assistance quickly in the event of a break-in or emergency.

Is Frontpoint security compatible with smart home devices and products?

Frontpoint Security works with select smart home devices. Among the most popular:

Device Compatible?
Frontpoint and Alexa Yes
Apple iOS Mobile Devices Yes
Frontpoint and Google Home Yes
Nest No
Ring No
Z-Wave Compatible Thermostats Yes

Does Frontpoint offer professional AND self-monitoring?

Frontpoint requires a 24/7 professional home security monitoring plan to use the system. Monthly monitoring ranges in price from $34.99 to $49.99 per month before tax.

What about wifi or hardwire? 

Frontpoint’s hardware is designed to communicate wirelessly with the monitoring center using 4G LTE cellular data. The company suggests that customers connect their security systems to a Wi-Fi network as a backup.

What equipment does Frontpoint offer?

Frontpoint Hub

The brain of the security system is the Frontpoint Hub. It sends messages to the monitoring service via cellular data if one of the sensors is triggered, the cameras or motion sensors detect movement or if someone tries to tamper with the hub. The keypad is designed to arm and disable the system.

Wireless cameras

Frontpoint’s indoor, outdoor and doorbell cameras deliver high-resolution video so you  can view a live video feed through the Frontpoint mobile app. You can check in on family members, pets or visitors at your door with two-way talk.

Door and window sensors

The low-profile door and window sensors easily blend into your home’s surroundings. You can choose to get alerts whenever a door or window is opened. 

Smoke detectors

Smoke and heat sensors monitor your home for potential fires. If the sensor is triggered, the Frontpoint Monitoring Center will try to verify if there’s an emergency through the camera(s) before dispatching the fire department to your home. You can choose to receive an email or text alert.

Environmental and life safety sensors

Environmental and life safety sensors can be added on to guard against water leaks, carbon monoxide and medical or health issues. Some Frontpoint equipment includes a panic button for an immediate response to any kind of emergency. Besides intrusion, all Frontpoint monitoring plans cover you against fire, environmental dangers and life safety at no extra charge.

Home automation

Get your home to work for you with smart door locks that can be remotely open and closed, smart light bulbs that can be scheduled to turn on and off at certain times and wireless light controls that turn your lights on when you enter.

What equipment comes with Frontpoint’s packages?

Safe Home Everyday

  • Frontpoint Hub
  • Frontpoint Keypad
  • 3 door/window sensors
  • 2 motion sensors
  • Signage and decals

Safe Home Preferred

  • Frontpoint Hub 
  • Frontpoint Keypad
  • 6 door/window sensors
  • 2 motion sensors
  • 1 glass break sensor
  • 1 smoke and heat sensor
  • 1 indoor camera
  • Signage and decals

Safe Home Elite

  • Frontpoint Hub
  • Frontpoint Keypad
  • 6 door/window sensors
  • 2 motion sensors
  • 2 glass break sensors
  • 1 smoke and heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 Slimline Doorbell Camera
  • Signage and decals

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