Frontpoint Home Security

Frontpoint promises safer, smarter, simpler home security systems with do-it-yourself installation and month-to-month agreements.

Frontpoint Home Security — Bottom Line

Frontpoint Home Security — Bottom Line

Nationally recognized for their customer service, Frontpoint is a great DIY security option for homeowners and renters. Although Frontpoint is on the expensive side, they offer premium features like video surveillance, hazard monitoring and home automation. For Frontpoint, we recommend the Safe Home Starter plan for the essentials in home protection. The Safe Home Starter plan costs $319.95 and includes a hub, door and window sensors and signage. Professional monitoring for this plan starts at $44.99 per month.

Frontpoint’s Response to COVID-19: Frontpoint is continuing to provide 24/7 alarm and emergency response during the pandemic. If you need assistance, Frontpoint’s Customer Care team is available by chat, email, or phone. Learn more here

Is Frontpoint Right for You?

Is Frontpoint Right for You?

Cost: Frontpoint packages range from around $300 to upwards of $600, making them competitive to other mid-range providers. Professional monitoring is provided with all Frontpoint packages. There are two monitoring plans, the Interactive Plan ($44.99 per month) and the Ultimate Plan ($49.99 per month). 

Contract: Frontpoint no longer requires a contract for service.

Wired or Wireless: All Frontpoint security systems are wireless, allowing for simple installation and moving if need-be. Monitoring is provided via a cellular connection (no landlines needed).  Most devices are peel-and-stick, and the video doorbell is the only device that requires any wiring.

Monitoring: You’ll have to pay a monthly fee for Frontpoint professional monitoring, since each system automatically comes with this service. With the Interactive Plan, you’ll have access to geo-location services, notifications, remote access, automated system checks and more. The Ultimate Plan includes those features and adds live video footage, motion-triggered alerts, smart light and lock control and more.

Installation: Each security system can be self-installed, allowing you to avoid any pesky installation fees. This is one of several benefits we like about Frontpoint.

Equipment: Frontpoint has a decent lineup of products that includes their hub, keypad, door/window sensors, indoor and outdoor cameras, smart door lock, key remote and more.

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Frontpoint Costs

Frontpoint Costs

Compared to other home security providers, Frontpoint is competitive in price. Equipment ranges from around $300 to upwards of $600. Frontpoint offers four plans to choose from with the option to customize your own. You can purchase the equipment upfront or finance through Affirm. Frontpoint monitoring ranges from $44.99 per month – $49.99 per month. Here’s a closer look at the features you’ll get with Frontpoint’s monitoring plans.

Frontpoint Monitoring Plans:

Interactive: $44.99 per month 

  • 24/7 alarm monitoring
  • Geo-fencing capabilities
  • Activity notifications
  • Mobile app access and control
  • Review sensor history
  • Multiple PIN codes
  • And more…

Ultimate: $49.99 per month (Everything in the Interactive Plan plus these below)

  • Motion alerts
  • Night vision
  • Smart light and lock control
  • Live streaming video
  • Camera history
Compare Frontpoint Plans

Compare Frontpoint Plans

Equipment price starts at $369.93 $479.90 $599.88
Pro. monitoring starts at $44.99/mo. $44.99/mo. $49.99/mo.
Motion detection Yes Yes Yes
Home environmental monitoring No Yes Yes
Security camera(s) No No Yes
Mobile app access Yes Yes Yes
Crash & Smash protection Yes Yes Yes
Home automation capabilities Yes with Ultimate Plan Yes with Ultimate Plan Yes with Ultimate Plan
Frontpoint Installation

Frontpoint Installation

Frontpoint does not offer professional installation options, but most customers don’t report any trouble with the set-up process. With the exception of the hub, keypad and cameras, almost all of Frontpoint’s equipment is wireless. Fewer wires and thoughtful design make these devices easy to install. Frontpoint claims that many customers complete the process in under 30 minutes without any tools.

Frontpoint security systems are designed for self-installation. Currently, there is no professional installation option. Most of Frontpoint’s equipment is wireless with the exception of the video doorbell. Here’s a brief look at the steps for installing your Frontpoint security system:

  1. Set up the Frontpoint Hub and Keypad
  2. Install any motion sensors
  3. Install any door/window sensors
  4. Install any security cameras

We also provide a step-by-step walkthrough on how to install the hub, motion sensor, door/window sensors and doorbell camera. You’ll need to activate the equipment before use.

Frontpoint Equipment

Frontpoint Equipment

Frontpoint offers even more equipment options than what’s included in the packages outlined above. You can add additional devices to your package as needed, or you can build your own system from scratch. Here’s a look at some of Frontpoint’s most popular equipment options.
Frontpoint Packages and Pricing

Frontpoint Packages and Pricing

    Safe Home Starter

    Starting at $44.99/mo

    Our take

    Frontpoint’s Starter package contains just the basics. You’ll receive the alarm panel hub and keypad, three versatile activity sensors and ample signage to let visitors know the home is protected. The Starter package is best for small homes, tight budgets or as a foundation on which to build a more customized set-up. You can purchase this package for $319.95.

    Package Devices Include:

    • Intrusion detection
    • Frontpoint hub & keypad
    • 2 door/window sensors
    • 1 motion sensor
    • 1 yard sign
    • Set of 5 window decals
    • 1 door sticker

    Safe Home Everyday

    Starting at $44.99/mo

    Our take

    For $369.93, the Safe Home Everyday package sticks to basic intrusion protection and activity detection with the Frontpoint Hub and Keypad, two motion sensors, and three door/window sensors. While this package still represents a no-frills approach, it provides the basic coverage needed.

     

    Package Devices Include:

    • Intrusion detection
    • Frontpoint hub & keypad
    • 3 door/window sensors
    • 2 motion sensors
    • 1 yard sign
    • Set of 5 window decals
    • 1 door sticker

    Safe Home Select

    Starting at $44.99/mo

    Our take

    The Frontpoint Select package is well-equipped to protect your home from intrusions and fire damage. You can detect activity from doors, glass breaks or general motion and rest assured that your smoke/heat sensor is also under the watchful eye of Frontpoint’s 24/7 professional monitoring service. This well-rounded equipment package retails for $479.90.

    Package Features

    • Intrusion detection
    • Home hazard monitoring
    • Frontpoint hub & keypad
    • 4 door/window sensors
    • 2 motion sensors
    • 1 glass break sensor
    • 1 smoke and heat sensor
    • 1 yard sign
    • Set of 5 window decals
    • 1 door sticker

    Safe Home Preferred

    Starting at $49.99/mo

    Our take

    The Preferred package is Frontpoint’s most robust bundled equipment selection, and it’s an ideal starting point for larger homes that need more protection. This package comes with two motion sensors, five door/window sensors, a smoke/heat sensor, and indoor camera, and signage for $599.88. Note that a slightly more expensive monitoring plan is required to access all of Frontpoint’s video streaming and storage features.

    Package Devices Include:

    • Intrusion detection
    • Home hazard monitoring
    • Video surveillance
    • Frontpoint hub & keypad
    • 5 door/window sensors
    • 2 motion sensors
    • 1 glass break sensor
    • 1 smoke and heat sensor
    • 1 indoor camera
    • 1 yard sign
    • Set of 5 window decals
    • 1 door sticker

Read more about Frontpoint’s equipment options.

Using Frontpoint

Using Frontpoint

Once you’ve set up your Frontpoint system and have it armed, if your alarm is triggered or the sensors are tripped, a monitoring specialist will be notified and will reach out to you to verify the alarm. If needed, the authorities will be contacted and dispatched.

Frontpoint uses Alarm.com’s mobile app, which has a 3.5 star rating in the Google Play Store and 4.5 star rating in the Apple App Store. You can arm/disarm the security system, lock/unlock doors, set up lighting schedules, and much more with the mobile app. With both Interactive and Ultimate monitoring plans, you’ll have mobile app access. Home automation features are only available with the Ultimate plan.

In the event you need to repair or replace any Frontpoint equipment, you’ll have access to a three-year limited warranty.

Frontpoint has received national recognition for their customer service. Frontpoint presently has an A+ rating with the Better Business Bureau (BBB) but a 2-star consumer rating. Most customers report that they’ve been charged additionally for cancelling their service with the company. Contrary to these complaints, Trustpilot gives Frontpoint a 4.6 star rating and grade of “Excellent.” 

Most customer reviews on Trustpilot commend Frontpoint for an easy installation process, excellent service and equipment. It’s worth keeping these customer reviews in mind as you make your decision. It appears that customers have had a range of positive and negative experiences with the provider, and it’s important to know what matters most to you.

Frontpoint Home Automation

Frontpoint Home Automation

Frontpoint is compatible with several smart home technologies, including:

  • Amazon Alexa
  • Google Assistant
  • Z-Wave
  • Yale
  • SkyBell

Frontpoint allows you to enable Alexa for voice commands like, “Alexa, ask Frontpoint to arm system” or “Alexa, ask Frontpoint to lock the door in the front.” You’ll also find compatibility with Google Assistant and Z-Wave devices, allowing you to be able to use Google Home and a myriad of Z-Wave smart products. Lastly, Frontpoint offers a Yale smart door lock and SkyBell video doorbell in their home automation lineup.

Frontpoint Home Security Methodology

Frontpoint Home Security Methodology

Each of our home security providers is evaluated on a number of factors that help families determine their home security needs.
  • Cost

    We evaluate all costs included in your home security service including monitoring, video storage, equipment and one-time fees. Home security is an investment, but we look for affordable home security that’s reasonably priced upfront and monthly.

  • Equipment and Features

    Our team looks for easy-to-use equipment that gives customers better security and control of their home’s safety. We also look for smart home features, mobile app control and other standout features to make managing home security simple.

  • Service

    We consider customer services including installation, technical support, consultations and other available services to keep your system up and running without worry.

  • Warranties, Trial Periods and Guarantees

    Most providers offer warranties and guarantees to ensure your customer satisfaction with their equipment and services. Some also offer trial periods for a risk-free test run. Consumers should feel confident in their home security choice with enough time to try the equipment and service and feel satisfied months later with their decision.

  • Installation

    We believe that setup should be seamless – whether DIY or professionally installed. Home security installation should be easy and support should always be available to help you whether you’re starting with a new system, expanding or troubleshooting.

Frontpoint FAQs

Frontpoint FAQs

How much does Frontpoint cost?

Frontpoint security systems start around $300 and range up to around $600. Monitoring ranges from $44.99 to $49.99 per month.

Does Frontpoint require a contract?

No, Frontpoint no longer requires a 3-year contract for service.

Does Frontpoint offer professional installation?

No, professional installation is currently not an option for Frontpoint security systems.

Can I customize my Frontpoint equipment package?

Yes, you can customize your Frontpoint package online. If you need to add additional motion sensors or want to add a security camera to your package, you can do so easily on the provider’s website.

Does Frontpoint offer financing?

Yes, Frontpoint currently provides financing through Affirm for equipment.

Does Frontpoint have a free trial?

Yes, if you’re unsatisfied with your security system and service, you can return it within 30 days for a refund and free shipping.

What is Frontpoint’s cancellation policy?

You can cancel at any time by calling Frontpoint Customer Care. If you have an existing Frontpoint contract, you may still be subject to early termination fees.

Can Frontpoint be hacked?

Frontpoint security systems are protected with bank-grade encryption, yet we cannot guarantee that the system cannot be hacked. That’s why it’s so important to make sure that you’re using a strong password for your home internet and taking additional steps to protect your information.

Sources

Sources


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Safety and Security Reporter

Jalesa Campbell

Jalesa is one of Safety.com's staff experts on home security, natural disasters, public safety, and family safety. She's been featured on Today.com and elsewhere.