Frontpoint Home Security — Bottom Line
Nationally recognized for their customer service, Frontpoint is a great DIY security option for homeowners and renters. Although Frontpoint is on the expensive side, they offer premium features like video surveillance, hazard monitoring and home automation. For Frontpoint, we recommend the Safe Home Starter plan for the essentials in home protection. The Safe Home Starter plan costs $319.95 and includes a hub, door and window sensors and signage. Professional monitoring for this plan starts at $44.99 per month.
★ Frontpoint’s Response to COVID-19: Frontpoint is continuing to provide 24/7 alarm and emergency response during the pandemic. If you need assistance, Frontpoint’s Customer Care team is available by chat, email, or phone. Learn more here
Is Frontpoint Right for You?
Cost: Frontpoint packages range from around $300 to upwards of $600, making them competitive to other mid-range providers. Professional monitoring is provided with all Frontpoint packages. There are two monitoring plans, the Interactive Plan ($44.99 per month) and the Ultimate Plan ($49.99 per month).
Contract: Frontpoint no longer requires a contract for service.
Wired or Wireless: All Frontpoint security systems are wireless, allowing for simple installation and moving if need-be. Monitoring is provided via a cellular connection (no landlines needed). Most devices are peel-and-stick, and the video doorbell is the only device that requires any wiring.
Monitoring: You’ll have to pay a monthly fee for Frontpoint professional monitoring, since each system automatically comes with this service. With the Interactive Plan, you’ll have access to geo-location services, notifications, remote access, automated system checks and more. The Ultimate Plan includes those features and adds live video footage, motion-triggered alerts, smart light and lock control and more.
Installation: Each security system can be self-installed, allowing you to avoid any pesky installation fees. This is one of several benefits we like about Frontpoint.
Equipment: Frontpoint has a decent lineup of products that includes their hub, keypad, door/window sensors, indoor and outdoor cameras, smart door lock, key remote and more.
What is the best home security for you?
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Find your MatchFrontpoint Costs
Compared to other home security providers, Frontpoint is competitive in price. Equipment ranges from around $300 to upwards of $600. Frontpoint offers four plans to choose from with the option to customize your own. You can purchase the equipment upfront or finance through Affirm. Frontpoint monitoring ranges from $44.99 per month – $49.99 per month. Here’s a closer look at the features you’ll get with Frontpoint’s monitoring plans.
Frontpoint Monitoring Plans:
Interactive: $44.99 per month
- 24/7 alarm monitoring
- Geo-fencing capabilities
- Activity notifications
- Mobile app access and control
- Review sensor history
- Multiple PIN codes
- And more…
Ultimate: $49.99 per month (Everything in the Interactive Plan plus these below)
- Motion alerts
- Night vision
- Smart light and lock control
- Live streaming video
- Camera history
Compare Frontpoint Plans
Recommended | ||||
|---|---|---|---|---|
| Equipment price starts at | $319.95 | $369.93 | $479.90 | $599.88 |
| Pro. monitoring starts at | $44.99/mo. | $44.99/mo. | $44.99/mo. | $49.99/mo. |
| Motion detection | Yes | Yes | Yes | Yes |
| Home environmental monitoring | No | No | Yes | Yes |
| Security camera(s) | No | No | No | Yes |
| Mobile app access | Yes | Yes | Yes | Yes |
| Crash & Smash protection | Yes | Yes | Yes | Yes |
| Home automation capabilities | Yes with Ultimate Plan | Yes with Ultimate Plan | Yes with Ultimate Plan | Yes with Ultimate Plan |
Frontpoint Installation
Frontpoint does not offer professional installation options, but most customers don’t report any trouble with the set-up process. With the exception of the hub, keypad and cameras, almost all of Frontpoint’s equipment is wireless. Fewer wires and thoughtful design make these devices easy to install. Frontpoint claims that many customers complete the process in under 30 minutes without any tools.
Frontpoint security systems are designed for self-installation. Currently, there is no professional installation option. Most of Frontpoint’s equipment is wireless with the exception of the video doorbell. Here’s a brief look at the steps for installing your Frontpoint security system:
- Set up the Frontpoint Hub and Keypad
- Install any motion sensors
- Install any door/window sensors
- Install any security cameras
We also provide a step-by-step walkthrough on how to install the hub, motion sensor, door/window sensors and doorbell camera. You’ll need to activate the equipment before use.
Frontpoint Equipment
Frontpoint Packages and Pricing
- Intrusion detection
- Frontpoint hub & keypad
- 2 door/window sensors
- 1 motion sensor
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
- Intrusion detection
- Frontpoint hub & keypad
- 3 door/window sensors
- 2 motion sensors
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
- Intrusion detection
- Home hazard monitoring
- Frontpoint hub & keypad
- 4 door/window sensors
- 2 motion sensors
- 1 glass break sensor
- 1 smoke and heat sensor
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
- Intrusion detection
- Home hazard monitoring
- Video surveillance
- Frontpoint hub & keypad
- 5 door/window sensors
- 2 motion sensors
- 1 glass break sensor
- 1 smoke and heat sensor
- 1 indoor camera
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
Our take
Frontpoint’s Starter package contains just the basics. You’ll receive the alarm panel hub and keypad, three versatile activity sensors and ample signage to let visitors know the home is protected. The Starter package is best for small homes, tight budgets or as a foundation on which to build a more customized set-up. You can purchase this package for $319.95.
Package Devices Include:
Our take
For $369.93, the Safe Home Everyday package sticks to basic intrusion protection and activity detection with the Frontpoint Hub and Keypad, two motion sensors, and three door/window sensors. While this package still represents a no-frills approach, it provides the basic coverage needed.
Package Devices Include:
Our take
The Frontpoint Select package is well-equipped to protect your home from intrusions and fire damage. You can detect activity from doors, glass breaks or general motion and rest assured that your smoke/heat sensor is also under the watchful eye of Frontpoint’s 24/7 professional monitoring service. This well-rounded equipment package retails for $479.90.
Package Features
Our take
The Preferred package is Frontpoint’s most robust bundled equipment selection, and it’s an ideal starting point for larger homes that need more protection. This package comes with two motion sensors, five door/window sensors, a smoke/heat sensor, and indoor camera, and signage for $599.88. Note that a slightly more expensive monitoring plan is required to access all of Frontpoint’s video streaming and storage features.
Package Devices Include:
Using Frontpoint
Once you’ve set up your Frontpoint system and have it armed, if your alarm is triggered or the sensors are tripped, a monitoring specialist will be notified and will reach out to you to verify the alarm. If needed, the authorities will be contacted and dispatched.
Frontpoint uses Alarm.com’s mobile app, which has a 3.5 star rating in the Google Play Store and 4.5 star rating in the Apple App Store. You can arm/disarm the security system, lock/unlock doors, set up lighting schedules, and much more with the mobile app. With both Interactive and Ultimate monitoring plans, you’ll have mobile app access. Home automation features are only available with the Ultimate plan.
In the event you need to repair or replace any Frontpoint equipment, you’ll have access to a three-year limited warranty.
Frontpoint has received national recognition for their customer service. Frontpoint presently has an A+ rating with the Better Business Bureau (BBB) but a 2-star consumer rating. Most customers report that they’ve been charged additionally for cancelling their service with the company. Contrary to these complaints, Trustpilot gives Frontpoint a 4.6 star rating and grade of “Excellent.”
Most customer reviews on Trustpilot commend Frontpoint for an easy installation process, excellent service and equipment. It’s worth keeping these customer reviews in mind as you make your decision. It appears that customers have had a range of positive and negative experiences with the provider, and it’s important to know what matters most to you.
Frontpoint Home Automation
Frontpoint is compatible with several smart home technologies, including:
- Amazon Alexa
- Google Assistant
- Z-Wave
- Yale
- SkyBell
Frontpoint allows you to enable Alexa for voice commands like, “Alexa, ask Frontpoint to arm system” or “Alexa, ask Frontpoint to lock the door in the front.” You’ll also find compatibility with Google Assistant and Z-Wave devices, allowing you to be able to use Google Home and a myriad of Z-Wave smart products. Lastly, Frontpoint offers a Yale smart door lock and SkyBell video doorbell in their home automation lineup.
Frontpoint FAQs
How much does Frontpoint cost?
Frontpoint security systems start around $300 and range up to around $600. Monitoring ranges from $44.99 to $49.99 per month.
Does Frontpoint require a contract?
No, Frontpoint no longer requires a 3-year contract for service.
Does Frontpoint offer professional installation?
No, professional installation is currently not an option for Frontpoint security systems.
Can I customize my Frontpoint equipment package?
Yes, you can customize your Frontpoint package online. If you need to add additional motion sensors or want to add a security camera to your package, you can do so easily on the provider’s website.
Does Frontpoint offer financing?
Yes, Frontpoint currently provides financing through Affirm for equipment.
Does Frontpoint have a free trial?
Yes, if you’re unsatisfied with your security system and service, you can return it within 30 days for a refund and free shipping.
What is Frontpoint’s cancellation policy?
You can cancel at any time by calling Frontpoint Customer Care. If you have an existing Frontpoint contract, you may still be subject to early termination fees.
Can Frontpoint be hacked?
Frontpoint security systems are protected with bank-grade encryption, yet we cannot guarantee that the system cannot be hacked. That’s why it’s so important to make sure that you’re using a strong password for your home internet and taking additional steps to protect your information.
