What Sets Frontpoint Apart?
Frontpoint Security has long held a good reputation for transparent pricing, do-it-yourself (DIY) installation and solid customer service – that’s how it earned a place on our list of the best home security systems. Now that the company has abandoned long-term contracts in favor of month-to-month monitoring agreements, it’s poised to be a competitive choice for renters, frequent movers or anyone else looking for increased home protection without a big commitment.
What we like
- Competitive pricing and 30-day risk-free trial
- Month-to-month flexibility
- Full mobile app accessibility included with all packages
What we don’t like
- Outdoor camera, doorbell camera only available as add-ons
- Limited home automation devices available
- High monitoring starting price
Frontpoint Security Packages
- Frontpoint hub & keypad
- 2 door/window sensors
- 1 motion sensor
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
- Frontpoint hub & keypad
- 3 door/window sensors
- 2 motion sensors
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
- Frontpoint hub & keypad
- 3 door/window sensors
- 2 glass break sensors
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
- Frontpoint hub & keypad
- 4 door/window sensors
- 2 motion sensors
- 1 glass break sensor
- 1 smoke and heat sensor
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
- Frontpoint hub & keypad
- 5 door/window sensors
- 2 motion sensors
- 1 glass break sensor
- 1 smoke and heat sensor
- 1 indoor camera
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
Our take
Frontpoint’s Starter package contains just the basics. For a bundled price of $255.96, you receive the alarm panel hub and keypad, three versatile activity sensors and ample signage to let visitors know the home is protected. The Starter package is best for small homes, tight budgets or as a foundation on which to build a more customized set-up.
Package Devices Include:
Our take
For $369.93, the Safe Home Everyday package sticks to basic intrusion protection and activity detection with the Frontpoint Hub and Keypad, two motion sensors, and three door/window sensors. While this package still represents a no-frills approach, it provides the basic coverage needed.
Package Devices Include:
Our take
The Safe Home Plus package provides the essentials for intrusion detection with an emphasis on break-in protection. The inclusion of glass break sensors instead of motion detectors makes it suitable for areas where smash-and-grab crimes are a concern, or homes with pets that might activate a motion sensor. This package retails for $399.93.
Package Features
Our take
The Frontpoint Select package is well-equipped to protect your home from intrusions and fire damage. You can detect activity from doors, glass breaks or general motion and rest assured that your smoke/heat sensor is also under the watchful eye of Frontpoint’s 24/7 professional monitoring service. This well-rounded equipment package retails for $479.90.
Package Features
Our take
The Preferred package is Frontpoint’s most robust bundled equipment selection, and it’s an ideal starting point for larger homes that need more protection. This package comes with two motion sensors, five door/window sensors, a smoke/heat sensor, and indoor camera, and signage for $599.88. Note that a slightly more expensive monitoring plan is required to access all of Frontpoint’s video streaming and storage features.
Package Devices Include:
Not sure which Frontpoint package is right for you?
Frontpoint Security Equipment & Features
Frontpoint Monitoring & Costs
Frontpoint offers two monitoring plans. The Interactive Plan, which costs $44.99/mo., is the entry-level option. It includes 24/7 professional monitoring of your home’s alarms along with mobile alerts and location-based arming and disarming.
The Ultimate Plan costs $49.99/mo. and expands the monitoring service to include live video streaming, access to video history and greater storage flexibility within the Frontpoint app. You’ll need to upgrade to this plan if your equipment selection includes cameras.
Frontpoint outsources its monitoring to Rapid Response Monitoring, a multi-award winning monitoring center with two central stations. Rapid Response is certified by Underwriters Laboratories and approved by the New York Fire Department (NYFD), which is one of the strictest certifications in this field.
Compare Frontpoint Security Packages
| Equipment price starts at | $255.96 | $369.93 | $399.93 | $479.90 | $599.88 |
|---|---|---|---|---|---|
| Starting monthly monitoring fee | $44.99 | $44.99 | $44.99 | $44.99 | $49.99 |
| Door/window sensors | 2 | 3 | 3 | 4 | 5 |
| Motion detectors | 1 | 2 | Not included | 2 | 2 |
| Glass break detectors | Not included | Not included | 2 | 1 | 1 |
| Smoke alarm | Not included | Not included | Not included | Yes | Yes |
| Indoor camera | Not included | Not included | Not included | Not included | Yes |
| Outdoor camera | Not included | Not included | Not included | Not included | Not included |
| Mobile app alerts | Yes | Yes | Yes | Yes | Yes |
| Crash & Smash protection | Yes | Yes | Yes | Yes | Yes |
| Home automation control | No | No | No | No | With Ultimate Monitoring Plan |
| Video streaming & storage | No | No | No | No | With Ultimate Monitoring Plan |
Why We Recommend the Preferred Package
The Frontpoint Preferred package provides basic motion detection, environmental monitoring, and video surveillance. We recommend this package because of its well-rounded modern features and competitive price tag.
Not sure which Frontpoint package is right for you?
Frontpoint’s DIY Installation
Frontpoint does not offer professional installation options, but most customers don’t report any trouble with the set-up process. With the exception of the hub, keypad and cameras, almost all of Frontpoint’s equipment is wireless. Fewer wires and thoughtful design make these devices easy to install. Frontpoint claims that many customers complete the process in under 30 minutes without any tools.
The Frontpoint Mobile App
Control and configure your home security system from your smartphone using the Frontpoint mobile app, which is available for all customers. The app is currently rated 4.6 out of 5 on the App Store and 3.4 out of 5 on the Google Play Store.
Note that app features used to be reserved for subscribers of higher-tier monitoring plans, but Frontpoint has since rolled out core functionality to all plans and packages. All Frontpoint users can access activity notifications, geo-location arming and disarming and other handy features. However, if you have cameras or smart home devices from Frontpoint, you’ll want to spring for the Ultimate Monitoring Plan, which includes video storage and streaming accessible in the app.
Explore Additional Frontpoint Resources
Frontpoint Customer Service Information
If you need assistance with your existing Frontpoint service, you can reach customer service by:
- Contacting a Frontpoint representative by phone at 1-(877)-602-5276
- Visit the Frontpoint support page
Frequently Asked Questions About Frontpoint Security
Does Frontpoint require a contract?
Not anymore! Frontpoint used to be one of the many home security providers that required a 36-month contract, but the company has recently forgone that requirement in favor of user-friendly month-to-month plans for all new customers.
Does Frontpoint offer professional installation?
No, but most users don’t report issues during the installation process thanks to the easy peel-and-stick set up options and wireless connectivity. There are no installation fees, either. Frontpoint offers online support if you hit any snags.
How do I get the best prices on Frontpoint Security?
Once you complete your research online, call Frontpoint to complete your purchase. Agents may have access to discounts and package pricing that is not available on the website.
Can I customize my Frontpoint equipment package?
Yes, you can customize your Frontpoint package online. If you need to add additional motion sensors or want to add a security camera to your package, you can do so easily on the provider’s website.
Where should I place Frontpoint equipment around the house?
The most effective placement depends on your home’s vulnerable areas, but the general idea is to add coverage to all of the areas where an intruder could gain entry.
In terms of specific equipment, the keypad/hub should be placed close to the primary door used to enter and exit, to help you remember to arm and disarm the system accordingly (if you’re not using the geolocation feature). Door/window sensors issue an alert whenever the door is opened, so they are best placed on exterior doors and large windows. They’re also effective on medicine cabinets and other storage areas. Glass break sensors should be installed on the wall or ceiling within 4-20 feet of the windows you’d like to monitor. Motion sensors work well in areas where other sensors aren’t ideal, such as staircases and hallways. Be sure to consult Frontpoint’s extensive user guides during installation in order to prevent false alarms.
Does Frontpoint with with Amazon Alexa and other smart home integrations?
Yes, Frontpoint works with Amazon Alexa. It also supports Google Assistant. Note that these integrations require either an Amazon Echo or Google Home device in order to work. The Frontpoint hub also works with Z-wave compatible devices from other smart home manufacturers, so it will support automation through many leading brands.
Does Frontpoint offer financing?
Frontpoint has told us it plans to offer financing options in the near future. Financing your equipment means there are no up-front costs, but may require a contract of its own. Otherwise, you will need to pay all equipment costs up front.
Does Frontpoint offer a no-risk trial period?
Yes, you can try out your Frontpoint security system for 30 days to decide if it is a good fit for your home. If not, you can return your system within that time period, and Frontpoint will cover the cost of shipping.
What is Frontpoint’s cancellation policy?
Since all new Frontpoint customers have month-to-month plans, you can cancel at any time by calling Frontpoint Customer Care. If you have a pre-existing Frontpoint contract, you may still be subject to early termination fees.
Does Frontpoint work during a power outage?
Yes, if your power goes out, Frontpoint security systems have 24-hour battery and 4G LTE cellular connection to help keep your home protected.
Why does Frontpoint have a good reputation for customer service?
Frontpoint has a transparent pricing structure, an A+ rating with the Better Business Bureau, a 9.3/10 rating on Trustpilot, a 4.5-star rating on Google and is the recipient of an Angie’s List Super Service Award. We feel this combination of user-friendliness, support and response to complaints is well above average.
