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Frontpoint Security

Founded in 2007, Frontpoint Security is headquartered in Virginia. Frontpoint prides itself on its customer service. Its website emphasizes the Frontpoint 30-day money-back guarantee and Crash and Smash protection for their equipment. Frontpoint is also known for its advanced line of devices and sensors, from carbon monoxide detectors to doorbell cameras.

Frontpoint offers three different plans, called Protection, Interactive, and Ultimate. Frontpoint’s product offerings are split into three categories: Home Security, Home Awareness, and Home Control. As Frontpoint is a relatively new company, its devices and product offerings are more modern. A lot of its devices are compatible with smart home devices and can be controlled by mobile app.

Frontpoint Key Features

  • Intruder protection
  • Home automation
  • DIY installation
  • Completely wireless
  • Completely wireless system
  • Stylish, modern security equipment
  • Security cameras
  • Medical and elderly monitoring
  • Environmental monitoring
  • Frontpoint Security Pros
  • 24/7 professional monitoring
  • Cellular monitoring
  • DIY installation options
  • Positive customer service reviews
  • Crash and Smash protection for all plans
  • Remote system control via smartphone app
  • Portable equipment for relocation
  • Risk-free trial
  • Frontpoint Security Cons
  • No broadband or landline plans
  • Touchscreen panel only included in top-tier plans

Frontpoint Security Prices & Packages Costs

Frontpoint Security offers three differents plans for security monitoring: Protection, Interactive, and Ultimate. Each plan begins at a certain monthly price, but customers can add on different security and automation equipment if they wish to. Because all three of Frontpoint’s plans are customizable, monthly prices can vary.

Frontpoint offers many modern, stylish home security and automation devices for all plans, regardless of price. Adding on additional equipment and features is easy with Frontpoint’s easily accessible customer support team. Take a look at the chart below to compare pricing among Frontpoint’s three monitoring plans.

Frontpoint Security Package Activation fee Installation fee Equipment fee Monthly Cost More information
Protection $0 $0 Starting at $199.95 $34.99/month See More
Interactive $0 $0 Starting at $349.95 $44.99/month See More
Ultimate $0 $0 Starting at $349.95 $49.99/month See More

Frontpoint Protection Plan

The Protection plan is Frontpoint’s basic home monitoring service. The monthly security monitoring fee starts at $34.99 per month. However, this is just the fee for 24/7 professional monitoring—it does not include the actual equipment. Frontpoint offers equipment packages that range from $199.95 to $349.95. Each plan includes a certain number of sensors and a keypad panel. Take a look at the Frontpoint Security Equipment section to learn more.

According to the Frontpoint website, the Protection plan comes with 24/7 professional monitoring, a 100% wireless and cellular system, automated system check, unique user codes, fire protection, environmental protection, life safety, and self-managed account services.

Frontpoint Interactive Plan

The Interactive plan is Frontpoint’s mid-tier home monitoring service. The monthly security monitoring fee starts at $44.99 per month. However, this is just the fee for 24/7 professional monitoring—it does not include the actual equipment. Frontpoint offers equipment packages that range from $199.95 to $349.95. Each plan includes a certain number of sensors and a keypad panel. Take a look at the Frontpoint Security Equipment section to learn more.

According to the Frontpoint website, the Interactive plan includes all of the features included in the Protection plan, plus mobile app arming/disarming, email alerts, text and push notifications, Crash and Smash Protection, geo-location services, and sensor history.

Frontpoint Ultimate Plan

The Ultimate plan is just what it sounds like: Frontpoint’s top-tier home monitoring service. The monthly security monitoring fee starts at $44.99 per month. However, just as with all other plans, this is just the fee for 24/7 professional monitoring—it does not include the actual equipment. Frontpoint offers equipment packages that range from $199.95 to $349.95. Each plan includes a certain number of sensors and a keypad panel. Take a look at the Frontpoint Security Equipment section to learn more.

According to the Frontpoint website, the Ultimate plan includes all Protection plan and Interactive plan features, plus live video streaming, video and image history, motion-activated recording clips and alerts, automated door locks, energy management/thermostat control, and home automation.

Frontpoint Security Customer Service

Frontpoint has an excellent reputation when it comes to customer service. Many reviewers remark on the quality of Frontpoint’s customer service representatives and their ability to assist with security issues, without aggressively upselling.

Frontpoint’s customer support phone lines are open 24/7. On weekdays from 8 am to 11 pm EST and weekends from 10 am to 7 pm EST, Frontpoint offers both Spanish-speaking and English-speaking agents. Frontpoint has an A+ rating with the Better Business Bureau.

Contact Frontpoint Security Customer Service here: 1-877-602-5276

Frontpoint Security Equipment

Frontpoint offers a number of advanced devices for both home security and home automation. However, basic equipment is not included in the monthly monitoring fee. This fee is purely for the actual professional home monitoring provided by the Frontpoint team.

In order to receive the equipment needed to keep your home secure, you will need to pay a one-time fee starting at $199.95. And if you need to add on more advanced devices like doorbell cameras or smart locks, you will have to pay additional fees.

Below are the Frontpoint Security equipment packages:

Pro Package: $199.95
This is the basic security package offered by Frontpoint. It includes the following:

  • 1 keypad panel
  • 3 door/window sensors
  • 1 motion sensor
  • 1 glass break sensor
  • 1 keychain remote

Pro Plus Package: $349.95
This is the basic security package plus remote app access. It includes the following:

  • 1 keypad panel
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke-heat sensor

Once you purchase one of these equipment plans, you have the option of adding on additional devices. Below is the price breakdown for this additional equipment:

Cameras:

  • Indoor camera: $99.99 each
  • Outdoor camera: $199.99 each

Sensors:

  • Door/window sensor: $32.99 each
  • Motion sensor: $64.99 each
  • Glass break sensor: $74.99 each
  • Smoke/heat sensor: $64.99 each
  • Recessed door sensor: $42.99 each
  • Garage door sensor: $44.99 each
  • Carbon monoxide sensor: $89.99 each
  • Flood sensor: $44.99 each

Home automation:

  • Smart lock: $159.99 each
  • Light bulb (Z-Wave): $9.99 each

Accessories:

  • Keychain remote: $31.99 each
  • Yard sign: $3.99 each
  • Panic pendant: $39.99 each
  • Window decals: $3.99 each
  • Door stickers: $3.99 each

Price Installation Fee Activation Fee Equipment Fee Contract Length Motion Detection 24/7 Monitoring Remote Access 30-Day Money-Back Guarantee Warranty Mobile Notifications Live Video Video Recording Smart Home Integration Video Doorbell Smart Locks, Thermostats, Lights, Appliances Relocation Options Customizable Package Options Environmental Hazard Monitoring (Carbon Monoxide, Fire, Flood, Etc.) Perks

Smart Protect

$34.99/month
Learn More
$0 $0 $199.95–$349.95 36 months 3-year equipment warranty Available for an extra fee Available for an extra fee Available for an extra fee Available for an extra fee Crash and Smash Protection included

Smart Protect

$44.99/month
Learn More
$0 $0 $199.95–$349.95 36 months 3-year equipment warranty Available for an extra fee Available for an extra fee Available for an extra fee Available for an extra fee Crash and Smash Protection included

Smart Protect

$49.99/month
Learn More
$0 $0 $199.95–$349.95 36 months 3-year equipment warranty Available for an extra fee Available for an extra fee Available for an extra fee Available for an extra fee Available for an extra fee Crash and Smash Protection included

Frontpoint Security Frequently Asked Questions

What is the average length of a Frontpoint Security contract?
Frontpoint Security offers contracts from 36 months.

What is Frontpoint Security’s cancellation policy?
Frontpoint’s 30-day, risk-free trial period entitles the user to 30 days to try out their Frontpoint system from the moment they receive it. If you decide to cancel your Frontpoint account within these 30 days, you will receive a free shipping label and you will be refunded the fees you paid for equipment and security monitoring. If you decide to cancel outside of that 30-day trial period, you will be charged 80% of the remaining fees on your contract.

Is Frontpoint Security more affordable than other home security options?
Frontpoint does not offer the cheapest plans compared to their competitors, but with highly rated customer support, customization options, and advanced devices, Frontpoint provides quality services many of its competitors do not. Depending on customers’ specific needs, Frontpoint could be a great option for customers of all budgets.

Does Frontpoint Security charge activation or installation fees? Is there a self-installation or DIY option?
Frontpoint does not charge an installation fee because all of their equipment is available for DIY or self-installation. However, they do charge an equipment and activation fee of $99 to $199.93, depending on the plan you choose.

How can I contact Frontpoint Security?
Frontpoint Security offers tech and customer support via email and phone
Frontpoint Security customer support hours: Monday–Friday: 8 a.m. to 11 p.m. EST. Saturday–Sunday: 10 a.m. to 7 p.m. EST.
Frontpoint Security sales phone number: 1-855-705-5071
Frontpoint Security customer service phone number: 1-877-602-5276
Frontpoint Security website: www.frontpointsecurity.com