Frontpoint Home Security — Our Take
Nationally recognized for their customer service, Frontpoint is a great DIY security option for homeowners and renters. Although Frontpoint is on the expensive side, they still offer features like video surveillance, hazard monitoring, and home automation.
★ Recommended Plan: Safe Home Starter
We recommend the Safe Home Starter plan for the essentials in home protection. This Frontpoint plan includes a hub, sensors, and signage.
- Equipment starts at $319.95
- Professional monitoring starts at $44.99 per month
Frontpoint Review
For our Frontpoint review, we’ve found the provider has long held a good reputation for pricing transparency and solid customer service. Frontpoint no longer requires a contract for monitoring and has switched to monthly agreements, making them a friendly option for renters. One thing to consider, however, is that Frontpoint’s monitoring is on the expensive side compared to other DIY security providers. You can see how Frontpoint compares to other top home security providers here.
Pros
- Competitive pricing and 30-day risk-free trial
- Month-to-month flexibility
- Full mobile app accessibility included with all packages
Cons
- Outdoor camera, doorbell camera only available as add-ons
- Limited home automation devices available
- High monitoring starting price
Compare Frontpoint Plans
Recommended | ||||
|---|---|---|---|---|
| Equipment price starts at | $319.95 | $369.93 | $479.90 | $599.88 |
| Pro. monitoring starts at | $44.99/mo. | $44.99/mo. | $44.99/mo. | $49.99/mo. |
| Motion detection | Yes | Yes | Yes | Yes |
| Home environmental monitoring | No | No | Yes | Yes |
| Security camera(s) | No | No | No | Yes |
| Mobile app access | Yes | Yes | Yes | Yes |
| Crash & Smash protection | Yes | Yes | Yes | Yes |
| Home automation capabilities | Yes with Ultimate Plan | Yes with Ultimate Plan | Yes with Ultimate Plan | Yes with Ultimate Plan |
Frontpoint Costs
Compared to other home security providers, Frontpoint is competitive in price. Equipment ranges from around $300 to upwards of $600. Frontpoint offers four plans to choose from with the option to customize your own. You can purchase the equipment upfront or finance through Affirm. Frontpoint monitoring ranges from $44.99 per month – $49.99 per month. Here’s a closer look at the features you’ll get with Frontpoint’s monitoring plans.
Frontpoint Monitoring Plans:
Interactive: $44.99 per month
- 24/7 alarm monitoring
- Geo-fencing capabilities
- Activity notifications
- Mobile app access and control
- Review sensor history
- Multiple PIN codes
- And more…
Ultimate: $49.99 per month (Everything in the Interactive Plan plus these below)
- Motion alerts
- Night vision
- Smart light and lock control
- Live streaming video
- Camera history
Frontpoint Installation
Frontpoint does not offer professional installation options, but most customers don’t report any trouble with the set-up process. With the exception of the hub, keypad and cameras, almost all of Frontpoint’s equipment is wireless. Fewer wires and thoughtful design make these devices easy to install. Frontpoint claims that many customers complete the process in under 30 minutes without any tools.
Frontpoint security systems are designed to be self-installed. Currently, the provider doesn’t offer a professional installation option. Most of Frontpoint’s equipment is wireless with the exception of the video doorbell. You will need to place the hub near a power outlet for AC power.
We share a step-by-step walkthrough on how to install the hub, motion sensor, door/window sensors, and doorbell camera. You’ll need to activate the equipment before use. For more information on setting up your Frontpoint security system, please consult the manual or visit Frontpoint’s online help center.
Frontpoint Equipment
Using Frontpoint
Once you’ve set up your Frontpoint system and have it armed, if your alarm is triggered or the sensors are tripped, a monitoring specialist will be notified and will reach out to you to verify the alarm. If needed, the authorities will be contacted and dispatched.
Frontpoint uses Alarm.com’s mobile app, which has a 3.5 star rating in the Google Play Store and 4.5 star rating in the Apple App Store. You can arm/disarm the security system, lock/unlock doors, set up lighting schedules, and much more with the mobile app. With both Interactive and Ultimate monitoring plans, you’ll have mobile app access. Home automation features are only available with the Ultimate plan.
In the event you need to repair or replace any Frontpoint equipment, you’ll have access to a three-year limited warranty.
Frontpoint Packages and Pricing
- Frontpoint hub & keypad
- 2 door/window sensors
- 1 motion sensor
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
- Frontpoint hub & keypad
- 3 door/window sensors
- 2 motion sensors
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
- Frontpoint hub & keypad
- 3 door/window sensors
- 2 glass break sensors
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
- Frontpoint hub & keypad
- 4 door/window sensors
- 2 motion sensors
- 1 glass break sensor
- 1 smoke and heat sensor
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
- Frontpoint hub & keypad
- 5 door/window sensors
- 2 motion sensors
- 1 glass break sensor
- 1 smoke and heat sensor
- 1 indoor camera
- 1 yard sign
- Set of 5 window decals
- 1 door sticker
Our take
Frontpoint’s Starter package contains just the basics. For a bundled price of $255.96, you receive the alarm panel hub and keypad, three versatile activity sensors and ample signage to let visitors know the home is protected. The Starter package is best for small homes, tight budgets or as a foundation on which to build a more customized set-up.
Package Devices Include:
Our take
For $369.93, the Safe Home Everyday package sticks to basic intrusion protection and activity detection with the Frontpoint Hub and Keypad, two motion sensors, and three door/window sensors. While this package still represents a no-frills approach, it provides the basic coverage needed.
Package Devices Include:
Our take
The Safe Home Plus package provides the essentials for intrusion detection with an emphasis on break-in protection. The inclusion of glass break sensors instead of motion detectors makes it suitable for areas where smash-and-grab crimes are a concern, or homes with pets that might activate a motion sensor. This package retails for $399.93.
Package Features
Our take
The Frontpoint Select package is well-equipped to protect your home from intrusions and fire damage. You can detect activity from doors, glass breaks or general motion and rest assured that your smoke/heat sensor is also under the watchful eye of Frontpoint’s 24/7 professional monitoring service. This well-rounded equipment package retails for $479.90.
Package Features
Our take
The Preferred package is Frontpoint’s most robust bundled equipment selection, and it’s an ideal starting point for larger homes that need more protection. This package comes with two motion sensors, five door/window sensors, a smoke/heat sensor, and indoor camera, and signage for $599.88. Note that a slightly more expensive monitoring plan is required to access all of Frontpoint’s video streaming and storage features.
Package Devices Include:
Frontpoint Home Automation
Frontpoint is compatible with several smart home technologies, including:
- Amazon Alexa
- Google Assistant
- Z-Wave
- Yale
- SkyBell
Frontpoint allows you to enable Alexa for voice commands like, “Alexa, ask Frontpoint to arm system” or “Alexa, ask Frontpoint to lock the door in the front.” You’ll also find compatibility with Google Assistant and Z-Wave devices, allowing you to be able to use Google Home and a myriad of Z-Wave smart products. Lastly, Frontpoint offers a Yale smart door lock and SkyBell video doorbell in their home automation lineup.
Frontpoint Customer Service
Frontpoint has received national recognition for their customer service. Currently, the provider offers phone support, email support, and has an online help center that customers can visit for tutorials and FAQs. Frontpoint presently has an A+ rating with the Better Business Bureau (BBB), but has a 2-star consumer rating. Most customers report that they’ve been charged additionally for cancelling their service with the company. Contrary to these complaints, Trustpilot gives Frontpoint a 4.6 star rating and grade of “Excellent.” Most customer reviews on Trustpilot commend Frontpoint for an easy installation process, excellent service, and equipment. It’s worth keeping these customer reviews in mind as you make your decision. It appears that customers have had a range of positive and negative experiences with the provider, so it’s good to know what your deal breakers are.
Frontpoint FAQs
How much does Frontpoint cost?
Frontpoint security systems start around $300 and range up to around $600. Monitoring ranges from $44.99 to $49.99 per month.
Does Frontpoint require a contract?
No, Frontpoint no longer requires a 3-year contract for service.
Does Frontpoint offer professional installation?
No, professional installation is currently not an option for Frontpoint security systems.
Can I customize my Frontpoint equipment package?
Yes, you can customize your Frontpoint package online. If you need to add additional motion sensors or want to add a security camera to your package, you can do so easily on the provider’s website.
Does Frontpoint offer financing?
Yes, Frontpoint currently provides financing through Affirm for equipment.
Does Frontpoint have a free trial?
Yes, if you’re unsatisfied with your security system and service, you can return it within 30 days for a refund and free shipping.
What is Frontpoint’s cancellation policy?
You can cancel at any time by calling Frontpoint Customer Care. If you have an existing Frontpoint contract, you may still be subject to early termination fees.
