Why Frontpoint Home Security?
Recognized for its customer service, Frontpoint is a great DIY security option for homeowners and renters. Although Frontpoint is on the expensive side, it offers great features like video surveillance, hazard monitoring and home automation.
★ Frontpoint’s Response to COVID-19: Frontpoint is continuing to provide 24/7 alarm and emergency response during the pandemic. If you need assistance, Frontpoint’s Customer Care team is available by chat, email, or phone. Learn more here.
Pros
- Multiple security system packages
- Range of security products
- More than one monitoring plan option
Cons
- Monitoring is expensive compared to competitors
- No professional installation option
Frontpoint Home Security Video Recap
Frontpoint Security: Our Pick for Pet-Friendly Security Systems
Safety Score | Prevention | Control | Reliability | Response |
|---|---|---|---|---|
9.6 | 9.5 | 9.7 | 9.8 | 9.2 |
What is the best home security for you?
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Intrusion Detection With Frontpoint Sensors
Frontpoint offers a motion sensor, door/window sensor, glass break sensor, and a garage door tilt sensor in its lineup so you can secure various areas of your home. The glass break sensor can detect motion within 20 feet of a window, providing good coverage if you have multiple windows in the same room. The motion sensor will alert your Frontpoint hub and the monitoring center if it detects activity while your security system is armed. A monitoring specialist will contact you to determine if there’s a real emergency. If so, they will notify and dispatch the proper authorities to your home.
Control With the Frontpoint Mobile App
Manage your Frontpoint security system with the Frontpoint mobile app, available for Android and iOS devices. Frontpoint’s mobile app allows you to check your system’s status and arm or disarm it straight from your phone. You can also check alerts, watch a live video feed or clips, and control smart home devices like smart lights or locks. The app makes it easy to access and control features of your system without using the Frontpoint Touchscreen.
Frontpoint Monitoring and Features
Frontpoint provides professional monitoring for your security system, so you won’t have to be concerned about checking alerts and contacting the authorities on your own. Frontpoint monitoring starts at $45 per month. Here’s what’s included in Frontpoint’s Ultimate Plan.
- 24/7 alarm monitoring
- Geo-fencing capabilities
- Activity notifications
- Mobile app access and control
- Review sensor history
- Multiple PIN codes
- Motion alerts
- Night vision
- Smart light and lock control
- Live streaming video
- Camera history
Frontpoint Costs
Compared to other home security providers, Frontpoint is competitive in price. Equipment ranges from around $300 to upwards of $600. Frontpoint offers three plans to choose from, with the option to customize your own. You can purchase the equipment upfront or finance through Affirm. Packages start at $294, but you can always custom build your system to meet your family’s security needs. You can also add on additional equipment including cameras, carbon monoxide detectors, smart locks.
Frontpoint Packages and Pricing
Our Take
Frontpoint’s Safehouse package contains just the basics. You’ll receive the alarm panel hub and keypad, two versatile activity sensors and ample signage to let visitors know the home is protected. The Safehouse package is best for small homes, tight budgets or as a foundation on which to build a more customized set-up. You can purchase this package for $294.
Package Devices Include:
- Intrusion detection
- Frontpoint hub & keypad
- 2 door/window sensors
- 1 motion sensor
- 1 Home Defense Kit
Our Take
For $475, the Bunker package sticks to basic intrusion protection and activity detection with the Frontpoint Hub and Keypad, a motion sensor, and three door and window sensors. You’ll also get an indoor camera to kickstart surveillance for your home, as well as environmental monitoring with the included smoke and heat sensor. While this package still represents a no-frills approach, it provides the basic coverage needed.
Package Devices Include:
- Intrusion detection
- Frontpoint hub & keypad
- 3 door/window sensors
- 1 motion sensor
- 1 indoor camera
- 1 smoke and heat sensor
- 1 Home Defense Kit
Our Take
The Frontpoint Fortress package is well-equipped to protect your home from intrusions and fire damage. You can detect activity from doors or motion activity around your home and rest assured that your smoke/heat sensor is also under the watchful eye of Frontpoint’s 24/7 professional monitoring service. The package also comes with an indoor camera and more door and window sensors for your peace of mind. This well-rounded equipment package retails for $598.
Package Features
- Intrusion detection
- Home hazard monitoring
- Frontpoint hub & keypad
- 6 door/window sensors
- 2 motion sensors
- 1 smoke and heat sensor
- 1 indoor camera
- 1 Home Defense Kit
Compare Frontpoint Plans
Recommended | |||
|---|---|---|---|
Equipment price starts at | $294.30 | $475.44 | $598.41 |
Pro. monitoring starts at | $44.99/mo. | $44.99/mo. | $44.99/mo. |
Motion sensors
| 1 | 1 | 2 |
Security cameras | 0 | 1 | 1 |
Smoke and heat sensor | 0 | 1 | 1 |
Mobile app access | Yes | Yes | Yes |
Crash & Smash protection | Yes | Yes | Yes |
Frontpoint Installation
Frontpoint doesn’t offer professional installation options, but you can find assistance in the online Support Center. According to Frontpoint, many customers complete the process in under 30 minutes without any tools.
Frontpoint security systems are designed for self-installation. Currently, there is no professional installation option. However, except for the video doorbell, all of Frontpoint’s equipment is wireless. This means an easier installation process for you. Here’s a brief look at the recommended order for installing your Frontpoint security system:
- Set up the Frontpoint Hub and Keypad (or touchscreen if you purchase one)
- Install any motion sensors
- Install any door/window sensors
- Install any security cameras
We also provide a step-by-step walkthrough on how to install the hub, motion sensor, door/window sensors and doorbell camera. You’ll need to activate the equipment before use.
Frontpoint Equipment
Frontpoint Hub & Keypad
The Frontpoint Hub & Keypad are the central components of the security system. They communicate with the monitoring center via cellular signals with wifi backup technology if the network goes down. It also has Crash & Smash protection and a 24-hour battery backup to keep the system running in a power outage. Price: $249.98.
Frontpoint Indoor Camera
Frontpoint’s indoor camera features high-definition video and a sleek design. You can check the camera’s live video feed and recordings with Frontpoint’s Ultimate monitoring plan and feel more confident about what’s happening at home while you’re away. Price: $99.99.
Frontpoint Outdoor Camera
Monitor areas around your home’s exterior with Frontpoint’s outdoor camera. This camera comes ready to set up and use and includes one of the industry’s top detection ranges. It also features night vision technology, allowing you to capture video day and night. Price: $169.99.
Slimline Doorbell Camera
See and speak to visitors even when you’re away from home with this doorbell camera. Choose between silver or bronze to go with your home’s look. Frontpoint’s doorbell camera detects motion and will send you notifications. It’s also equipped with infrared night vision so you can see clearly in low-light conditions. Price: $149.99.
Frontpoint Motion Sensor
With one of the industry’s broadest sensing capabilities, the Frontpoint motion sensor is perfect for adding to areas of high traffic in your home. It’s also pet-friendly, recognizing pets up to 40 lbs. to help prevent false alarms. Price $29.99.
Frontpoint Door/Window Sensor
Get alerts whenever a door or window is opened with Frontpoint’s door/window sensor. The device is small and discreet, so it easily blends in. If desired, you can also install the door/window sensor on medicine or kitchen cabinets for additional security. Price: $19.99.
Yale Smart Door Lock
Lock and unlock your door at the touch of a finger with this Yale Smart Door Lock. It comes with a backlit keypad for easy operation. You can also set up different PINs for family and friends who need to get in. Price: $149.99.
Smart Light Bulb
Automate lighting in your home with this Z-Wave smart bulb. You can control the light by mobile app and even dim the light’s brightness. For hands-free control, set up custom schedules to have the light turn on and off whenever you need. Price: $24.99.
Keychain Remote
Arm and disarm your Frontpoint security system with this keychain remote. It works within 100 feet of the hub. Frontpoint’s keychain remote also has a panic button for emergencies. Price: $24.99.
Using Frontpoint
Once you’ve set up your Frontpoint system and have it armed, if your alarm is triggered or the sensors are tripped, a monitoring specialist will be notified and will reach out to you to verify the alarm. If needed, the authorities will be contacted and dispatched.
Frontpoint uses Alarm.com’s mobile app, which has a 3.5 star rating in the Google Play Store and 4.5 star rating in the Apple App Store. You can arm/disarm the security system, lock/unlock doors, set up lighting schedules, and much more with the mobile app. With both Interactive and Ultimate monitoring plans, you’ll have mobile app access. Home automation features are only available with the Ultimate plan.
In the event you need to repair or replace any Frontpoint equipment, you’ll have access to a three-year limited warranty.
Frontpoint has received national recognition for their customer service. Frontpoint presently has an A+ rating with the Better Business Bureau but a 2-star consumer rating. Most customers report that they’ve been charged additionally for cancelling their service with the company. Contrary to these complaints, Trustpilot gives Frontpoint a 4.6 star rating and grade of “Excellent.”
Most customer reviews on Trustpilot commend Frontpoint for an easy installation process, excellent service and equipment. It’s worth keeping these customer reviews in mind as you make your decision. It appears that customers have had a range of positive and negative experiences with the provider, and it’s important to know what matters most to you.
Frontpoint Home Automation
Frontpoint is compatible with several smart home technologies, including:
- Amazon Alexa
- Google Assistant
- Z-Wave
- Yale
- SkyBell
With your Frontpoint system, you can enable Alexa for voice commands like, “Alexa, ask Frontpoint to arm system,” or “Alexa, ask Frontpoint to lock the front door.” You’ll also find compatibility with Google Assistant and Z-Wave devices, allowing you to use Google Home and many Z-Wave smart products. Lastly, Frontpoint offers a Yale Smart Door Lock and SkyBell Doorbell Camera in its home automation lineup.
Frontpoint FAQs
Frontpoint security systems start around $300 and range up to around $600. Monitoring ranges from $45 to $50 per month.
No, Frontpoint no longer requires a three-year contract for service.
No, professional installation is currently not an option for Frontpoint security systems.
Yes, you can customize your Frontpoint package online. If you need to add additional motion sensors or want to add a security camera to your package, you can do so easily on the provider’s website.
Yes, Frontpoint currently provides financing through Affirm for equipment.
Yes, if you’re unsatisfied with your security system and service, you can return it within 30 days for a refund and free shipping.
You can cancel at any time by calling Frontpoint Customer Care. If you have an existing Frontpoint contract, you may still be subject to early termination fees.
Frontpoint security systems are protected with bank-grade encryption, yet we cannot guarantee that the system cannot be hacked. That’s why it’s so important to make sure that you’re using a strong password for your home internet and taking additional steps to protect your information.
To cancel Frontpoint’s services, you should speak with an Account Specialist. Certain terms and conditions may apply. You can find additional information on cancellation on the company’s website.
