Home security provider Deep Sentinel puts the pro in proactive home security. Unlike many home security systems that take a reactive approach to keep your home and family safe, Deep Sentinel takes a unique proactive approach by using state-of-the-art cameras that are fortified by artificial intelligence and monitored by live guards.
Deep Sentinel cameras have an innovative artificial intelligence (AI) algorithm that informs the guard on duty when there’s suspicious activity caught on camera. Within 30 seconds, the live guard will snap into action and speak through the camera to scare off would-be intruders and if necessary, call the police and describe what’s happening. This real-time response has a strong potential to stop crime before it escalates.
Deep Sentinel: Our Pick for Most Innovative System
Deep Sentinel launched in January 2019. It’s a new company that’s spearheading new technology. In fact, it’s even attracted big-pocket backers like Jeff Bezos of Amazon. This AI-driven approach to video surveillance has promising applications and a few potential drawbacks for securing your home. Learn more in our evaluation of the categories below.
Deep Sentinel offers competitive value, especially considering it’s a cutting-edge service. We wouldn’t consider it a budget system, but its equipment and monitoring services have price points that are very similar to top-of-the-line packages from other leading home security providers. In our opinion, the main drawback is that a minimum one-year monitoring agreement is required. The $49/mo. monitoring fee is billed monthly by default, but if you pay the year in advance the annual fee drops to $488. After the initial year, the agreement switches over to a month-to-month plan that can be canceled at any time.
The most unique thing about Deep Sentinel’s home security solutions is live proactive monitoring. Traditional home security systems work by sending a signal to the monitoring center when an alarm is triggered. The monitoring center then tries to determine whether the threat is real or a false alarm, usually by contacting the homeowner. If there seems to be trouble, the monitoring center agent will dispatch emergency services.
On the other hand, Deep Sentinel doesn’t depend on activity sensors and other security equipment getting triggered. Instead, it focuses strictly on video surveillance with live guards who are on hand 24/7 to react to potential threats. Threats are determined by their advanced AI system that identifies what the camera is viewing. When potential suspicious activity is identified – for example, someone stealing a package, as opposed to a UPS driver dropping one off – the live guard has an opportunity to intercede before the crime occurs. Deep Sentinel is the only company offering this type of service.
Outdoor water-resistant night vision cameras with two-way audio
Smart hub with AI features
Deep Sentinel offers one type of security camera, an outdoor water-resistant night vision camera with two-way audio, battery power and wi-fi connectivity. The cameras are paired with a smart hub (installed indoors) that assist with the system’s AI capabilities. These are great cameras, though some people may prefer the option of wired power or internet connectivity.
Perhaps more importantly, Deep Sentinel doesn’t offer traditional home security equipment such as motion detectors, glass break alarms, smoke alarms or carbon monoxide detectors. That means it can’t protect your home from dangers that occur out of the cameras’ field of view. For example, an intruder could enter and exit through a window and never set off any alert.There’s also no option to integrate these cameras with home automation devices.
Deep Sentinel cameras are designed for straightforward DIY installation. The camera kits come with all the necessary mounting hardware, though you’ll have to provide your own tools. Simply mount the bracket using a single screw, then slide the camera into the bracket.
Once the equipment is in place, the Deep Sentinel mobile app will lead you step-by-step through the remainder of the set-up process. This part should only take a matter of minutes, but it does require you to stand and pose in front of the camera in order to help calibrate the AI features. If you need some extra help, there is also a customer support line and online support resources.
Deep Sentinel offers a 30-day no-risk return period to help you get acclimated to your new camera system. If it’s not right for you, you can return it within this one-month window for a full refund. This is a fairly typical trial period duration for the home security industry, and we feel it’s an ample enough period of time to test a system like Deep Sentinel’s.
Each provider’s score is based on the affordability of equipment and professional monitoring services. Providers whose pricing on these two factors are lower received a better score from us. We know a security system is an investment, but it shouldn’t break your budget.
Each provider’s score is based on the innovative equipment offered like smart home products, smart home integration, security cameras, mobile apps and other features. Providers with more stand-out features receive a higher rating from us as we want you to have the best technology.
Each provider’s score is based on special qualities of the products offered like cellular monitoring, hazard monitoring as well as smart home products. Providers who offer optional equipment receive a higher score. We believe that holistic safety services are beneficial to our readers.
Each provider’s score is based on clarity of how the home security system can be installed and access to support. Providers receive a higher score if the installation process is clear and customers have access to professional installation services or online guides.
Each provider’s score is based on trial period, coverage and ease of service cancellation. Providers who offer a longer trial period, have great coverage terms and an easier cancellation process receive higher scores. Consumers should have enough time to test whether a home security system meets their needs and expectations.
Dashia researches and writes on all things home automation and security. She focuses on the latest news, products, and providers to share only the best with you.