Brinks is a popular security provider that offers smart security equipment and professional monitoring to give you the best home automation and trusted home security system. We love that Brinks lets you choose your installation preference by offering pre-configured equipment for DIY setup or leaving it to the professionals.
You may also know Brinks for Nest’s professional monitoring service and its recent acquisition of Protect America. Brinks is best known for Newsweek’s Best-in-State Customer Service recognition. The long-time security provider protects more than 1 million homes and backs its security solutions with a two-year warranty and a 30-day money-back guarantee to ensure customer satisfaction.
- DIY and professional setup available
- Award-winning customer service
- Two-year warranty on devices
- Contract required for top-tier packages
- No optional home environmental monitoring equipment
- Only available in select areas
Brinks: Best for customer service
Brinks is a trusted home security provider that values customer service and satisfaction. The company was awarded the “Best-in-State Customer Service” award in 2020. Brinks currently has over 1 million customers and is willing to help any time with professional monitoring and support 24/7 via phone, text, or online chat. Its professionals put the customer’s needs first from start to finish with custom-tailored security systems, a 30-day money-back guarantee, and a two-year warranty to cover any equipment or service problems.
Brinks is one of our top providers with a control panel that doubles as a smart hub and flexible installation. But a contract and professional installation are required for packages and smart home equipment. And depending on your location, Brinks may not be available.
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Use our Package Finder to find the right package based on your home security needs!
Brinks equipment and features
If you’re comparing providers, Brink’s equipment and features are similar to ADT. Brinks offers three packages, and each comes with an IQ 2.0 control panel, door and window sensors, and a wireless motion detector. The control panel can be used as a smart home hub to connect up to 119 Z-Wave devices, including Amazon Alexa. Brinks’ panel also encrypts sensor signals from hackers and uses cellular connectivity. Brinks’ door and window sensors are wireless and work within 200 feet of the panel.
Here’s a list of other Brinks equipment:
- Indoor camera
- Outdoor camera
- Doorbell camera
- Smart lock
- Smart thermostat
- Smoke detector
- Glass break sensor
Brinks IQ 2.0 Control Panel
The Brinks IQ 2.0 Control Panel is the main hub for all of Brinks’ security packages. You can control smart devices, like smart locks, smart lights, thermostats and more from the control panel. It offers Z-Wave functionality and support for many smart home devices. The Brinks IQ 2.0 Control Panel also features fully-encrypted communications, ensuring that no hacker can intercept the activity or signals coming from your sensors.
Brinks Wireless Door Sensor
Secure your points of entry with Brinks’ Wireless Door Sensor. As a small, discreet device, you can place it on doors or even windows. This sensor works up to 200 feet away from the Brinks Home Touch Control Panel.
Brinks Home Outdoor Camera
Get a clear view of what’s happening outside your home with Brinks Home Outdoor Camera. The camera features numerous live and recording resolution options, low-light sensitivity, and an 88° angle of view. With the Brinks Home app, you can view live feeds 24/7, home or away, rain or shine — straight from your smartphone.
Skybell Slim Line Video Doorbell
The Skybell Slim Line Video Doorbell offers full 720p image and video quality, allowing you to see who is at your door. Receive notifications to your phone or tablet when someone enters the 180° field of view, and speak to visitors or delivery-persons with the help of two-way talk.
Brinks Video Recordings and Storage
When your home security system generates video recordings, you have the option to store them internally on your camera or externally on a hard drive. Brinks maintains that each option is viable and depends on how you intend to use your home security system. If you’re planning to record throughout the day and need more storage space, external storage may be the best option for you. If you don’t need a lot of storage capacity and don’t want to use wifi or wires to store your footage, Brinks recommends using internal storage. To limit how much storage it takes up, video footage stored internally tends only to generate footage when the security system detects motion. Internal storage requires a microSD chip.
Brinks’ professional monitoring
Brinks requires professional monitoring with service. But the best part is that Brinks lets you choose a monitoring rate without extra fees to fit your budget. Whether you choose professional or DIY installation, professional monitoring and a three-year contract are required. On the bright side, you’ll have 24/7 protection if sensors are triggered, or you need emergency help.
When your sensors are triggered, Brinks’ professionals will contact you, any listed emergency contacts, then authorities. If an alarm goes off in your home, your security system will also tell you exactly where the alarm was triggered. Brinks security systems use cellular frequency and wifi to connect your security panel with the Alarm Response Center and your mobile app.
Brinks’ panic alarm
If someone sets off the security system’s panic alarm, the Alarm Response Center will attempt to reach you through the two-way communication feature or by phone. If the Alarm Response Center can’t confirm that you are safe through a verbal code word, they will contact authorities. Staff will then reach out to your emergency contact list to advise contacts of the alarm and dispatch. In the case of a silent panic alarm, the Alarm Response Center will immediately contact and dispatch local law enforcement. Emergency contacts will also be contacted and advised of the situation.
Using the Brinks mobile app
Alarm.com supports brinks’ mobile app for its mobile app functionality. Customers love these easy, convenient security and home automation features.
- See live camera footage and control your doorbell camera
- Arm, disarm, and check the status of your system
- Control all smart home devices and security equipment
- Get instant sensor and system notifications
- Cancel or confirm triggered alarms
We love that you’ll be able to control your security equipment and your favorite smart home devices, including a smart thermostat, smart light, a Skybell Slim Doorbell Camera, and more. Brinks’ mobile app is free to download and use for customers.
Brinks home automation
If you’re looking for a security provider that simplifies home automation, Brinks is the best choice. The IQ 2.0 Control Panel doubles as a hub to connect up to 119 Z-Wave devices. You can also add some smart home equipment to the Brinks package, including a doorbell camera, smart lock, and smart thermostat. Brinks also works with Google Assistant and Amazon Alexa for voice commands and video surveillance. You can self-install your smart home devices to cut costs and monitor them using the Brinks app.
Brinks’ customer satisfaction guarantees
Brinks has been around for decades and services over 1 million customers. If you’re on the fence about Brinks’ service for your home, check out the customer satisfaction guarantees and bonuses.
30-day money-back guarantee
Brinks offers a 30-day money-back guarantee if you’d like to try its systems and services risk-free. No cancellation fees or gimmicks. If you’re not satisfied, you’ll receive a full refund.
Brinks’ packages and service come with a two-year warranty. Brinks will cover anything that happens during the warranty period.
Best customer service
Brinks won Newsweek’s Best-in-State Customer Service for 2020. The award is a testament to the company’s dedication to customer satisfaction and service.
Compare Brinks packages
Each Brinks package comes with mobile app control, motion detection yard signage, and an IQ 2.0 Control Panel to connect your Z-Wave devices. Most providers require you to upgrade your package for mobile app control and smart home functionality, but Brinks includes it from the start — no extra fees or gimmicks.
We recommend Brinks’ Smart Security Ultimate package for surveillance equipment and features. Remember that Brinks requires a three-year contract and professional monitoring, but you can choose whether you’d like DIY or professional installation.
Brinks Security Home Packages — Pricing and Features
Frequently Asked Questions About Brinks Home Security
Yes, a 36-month contract is required for Brinks service. If you have Google Nest service a contract is optional with monitoring at $19 per month. If you opt not to have a contract, monitoring is $29 per month.
Yes, Brinks works with both Amazon Alexa and Google Assistant for voice commands to control your smart home and security equipment.
Brinks’ system comes with a cellular and battery backup to keep you connected to Brinks’ monitoring center.
Call Brinks at 1-800-447-9239 to understand the cancellation process and what to expect on your last bill. You can also review the cancellation terms online.