Philips Lifeline

Philips Lifeline was one of the first companies to bring personal medical alert systems into American homes over 40 years ago. Today, it still boasts the largest subscriber base of any medical alert provider in North America. Learn why so many people choose Philips Lifeline for their emergency medical alert needs.

What Sets Philips Lifeline Apart?

Philips Lifeline is a pioneer in the medical alert services industry. Its founder, the late Dr. Andrew Dibner, patented on “Automatic Alarm System” back in 1976. Now Philips Lifeline offers a variety of packages and solutions that have been updated and refined to meet the needs of today’s older adults. In addition to its 24/7 monitoring service, Philips Lifeline offers a variety of options for wearable devices, connectivity and fall detection. Subscribers can also choose their own personal care plans in the event of an emergency: Once you’re connected with the monitoring center, the operator may contact emergency medical services, family members and/or trusted neighbors. 

 

When selecting a Philips Lifeline package, decide where you need monitored protection the most. Its HomeSafe packages, which start at $29.95/mo, will best serve people whose primary needs are in the home. Its GoSafe packages, which start at $44.95/mo. includes devices that work both at home and on the go, so they offer more thorough protection for active seniors. Activation and device fees do apply and vary by package.

Medical Alert Providers 4-min

What we like

  • Established reputation

  • 24/7 monitoring without long-term contracts

  • Option for personalized care plans

  • Targeted package options for at home or on the go

What we don’t like

  • Relatively high monthly costs, especially for cellular connections

  • One-time activation or device fees apply

  • Fall detection costs more

HomeSafe

Starting at $29.95/mo

Our take

HomeSafe is Philips Lifeline’s most basic standard package, and it’s the most cost effective fit for anyone who spends most of their time at home. The package includes a wearable help button and an in-home communicator device with two-way audio. (You can think of the latter as a speaker phone that autodials the Philips Lifeline Response Center at the touch of a button.) Hit the help button when you need assistance, and a Trained Response Associate will respond immediately through the in-home communicator. 

 

What’s missing? Apart from monitoring support outside the home – you’ll need to look at the GoSafe packages for that – the HomeSafe standard package does not include automatic fall detection. If you fall, you need to press your help button or use the in-home communicator to ask for assistance. The HomeSafe package starts at $29.95/mo. for a landline connection or $41.95/mo. with a cellular connection. A one-time $50 activation fee applies.

Package Features

  • In-home communicator
  • Water-resistant pendant or wristband help button
  • 24/7 monitoring with personalized response plan
  • Landline or cellular connectivity
  • Designed for home use

HomeSafe with AutoAlert

Starting at $44.95/mo

Our take

Philips Lifeline’s HomeSafe with AutoAlert package adds automatic fall detection to the standard HomeSafe package. When worn around the neck, the help button pendant has smart motion-sensing features that allow it to detect when the wearer has fallen. When it detects a fall, the pendant automatically connects you with the Philips Lifeline Response Center. The Response Associate will speak to you, assess the situation, and send any necessary help. If you can’t or don’t respond, the Response Associate may default to dispatching emergency services to make sure you’re OK. 

 

HomeSafe with AutoAlert packages require a $50 activation fee and a monthly subscription starting at $44.95 per month for a landline connection or $56.95 per month for a cellular connection.

Package Features

  • In-home communicator
  • Water-resistant pendant with AutoAlert fall detection
  • 24/7 monitoring with personalized response plan
  • Landline or cellular connectivity
  • Designed for home use

GoSafe

Starting at $54.95/mo

Our take

The GoSafe Package is a good choice for those who are more active and spend a reasonable time away from home. In addition to automatic fall detection, the GoSafe pendant has built-in GPS tracking to help emergency responders and loved ones locate and assist you as quickly as possible. In fact, the GoSafe pendant even stores periodic location snapshots so that movements can be traced, which is especially helpful for people who are lost. It also has an audio beacon to play a loud sound to help responders find you.

 

As with the HomeSafe AutoAlert system, you’ll be able to choose between a landline and cellular connection. You can get the GoSafe Package for $54.95/mo. for a landline connection or $64.95/mo. with a cellular connection.  With either, a $149 device fee applies.

Package Features

  • In-home communicator
  • Water-resistant pendant with AutoAlert fall detection
  • 24/7 monitoring with personalized response plan
  • Landline or cellular connectivity
  • Designed for use at home or away from home

GoSafe 2

Starting at $49.95/mo

Our take

The GoSafe 2 Package is another strong contender for people who spend lots of time outside of the home. The main difference between GoSafe and GoSafe 2 is that the GoSafe 2 Package is an all-in-one system so it doesn’t come with an in-home communicator. The mobile button features two-way voice communication, AutoAlert fall detection, GPS functionality and more. The rechargeable battery lasts for about 2-3 days with one single charge. 

 

The GoSafe 2 mobile button operates on a cellular connection through the AT&T cell tower network, so there is no landline option for this package.You can get the GoSafe 2 medical alert for $44.95/mo. plus a one-time $99.95 device fee.

Package Features

  • All-in-one water-resistant pendant with AutoAlert fall detection, two way voice communication and GPS location tracking
  • 24/7 monitoring with personalized response plan
  • Cellular connectivity
  • Designed for use at home or away from home

Philips Lifeline Equipment and Features

Philips Lifeline In-Home Communicator

AutoAlert Pendant

GoSafe Mobile Button

GoSafe 2 Mobile Button

Philips Lifeline In-Home Communicator

You can this of this device as a speakerphone that connects you with the Philips Lifeline Response Center at the touch of a button. It allows you to immediately speak with a Response Associate through two-way voice communication by pressing the help button on your pendant or wristband.

AutoAlert Pendant

The AutoAlert pendant is water resistant so you can wear it while bathing (when many of the most dangerous falls happen). It detects falls automatically with built-in movement and location tracking capabilities. If a fall is detected, a Response Associate will immediately contact you. If you don’t respond, they can send emergency help.

GoSafe Mobile Button

The GoSafe mobile button (with the GoSafe Package) features two-way communication, allowing you to speak with a Response Associate through the pendant or in-home communicator. It is also designed with AutoAlert fall detection and uses six locating technologies, so you can be found quickly.

GoSafe 2 Mobile Button

The GoSafe 2 mobile button (with the GoSafe 2 Package) is an all-in-one system. It features two-way communication at the press of a button, has AutoAlert fall detection, is waterproof, and has five locating technologies to help emergency responders locate your whereabouts as quickly as possible.

Compare Philips Lifeline Packages

HomeSafe

Learn more

HomeSafe with AutoAlert

Learn more

GoSafe 2

Learn more
One-time Activation Fee/Device Fee $50 $50 $149 $99.95
Starting monthly monitoring cost $29.95 $44.95 $54.95 $44.95
In-home communicator device with two-way voice communication Yes Yes Yes No – but pendant has two-way communication
Water-resistant help button Pendant or wristband Pendant Pendant Pendant
Location tracking No No Yes Yes
Fall detection Yes Yes Yes Yes
Connectivity No Yes Yes Yes
24/7 monitoring Yes Yes Yes Yes
Month-to-month billing option Yes Yes Yes Yes

Frequently Asked Questions About Philips Lifeline

A couple using a laptop

Which Philips Lifeline package is best for me?

If you’re less active and spend more time at home, we would recommend the Philips Lifeline HomeSafe Autoalert Package. This package comes with a pendant you can wear and automatic fall detection. If you are out more frequently, we would recommend either the Philips Lifeline GoSafe or GoSafe 2 Packages. Either of these packages will provide assistance while you’re away from home with GPS functionality so your location can be determined.

Does Philips Lifeline offer 24/7 assistance?

Yes, Philips Lifeline offers 24/7 monitoring assistance through its Response Centers. You’ll be able to choose between a landline or cellular connection for the HomeSafe AutoAlert and GoSafe Packages. For the GoSafe 2 Package, you’ll get a cellular connection through the AT&T cell tower network. As long as you live in an area with ample cellular network coverage, the safer connection option is the cellular connection. If you lose power and need help, you’ll still be able to reach a Response Center Associate. With a landline connection, you’ll have access to the Response Center, but if you lose power, then you will not be able to.

What’s the difference between landline and cellular connectivity?

Philips Lifeline’s landline packages require the subscriber to have working landline telephone service in their homes. The landline packages have a lower monthly fee, but keep in mind that you’ll have to keep paying for your phone line (through your utilities company) as well. Landline packages only work in the home, so they are only available with Philips Lifeline HomeSafe packages.

On the other hand, cellular connectivity packages cost more, but they have several benefits: The cellular fee is included in your Philips Lifeline monthly payment, so you don’t have to pay an extra bill. Since cellular connectivity works wirelessly, it works whether you’re at home, in the yard, or out and about. Cellular technology also empowers other important features like GPS location tracking.

Do I need a smartphone to use Philips Lifeline?

No, you do not need a smartphone to use Philips Lifeline. The in-home communicator with the HomeSafe AutoAlert Package has two-way communication so you can connect with a Response Center Associate. You can use either the in-home communicator or pendant with the GoSafe Package. And lastly, you can simply use your pendant with the GoSafe 2 Package.


Safety Team

Researched by the

Safety Team