What Sets MobileHelp Apart?
MobileHelp’s motto is “Help when and where you need it.” This notion is reflected in the medical alert provider’s wide array of products, packages, features and pricing structures. They offer many solutions that instantly connect seniors with MobileHelp’s professional monitoring centers during an emergency. Since there’s so many options, you’re likely to find one that fits your lifestyle and budget.
MobileHelp sorts their offerings into in-home solutions, on-the-go options, and complete protection systems that offer peace of mind both in and out of the home. With any of these, simply signal for help and an operator will respond, assess the situation, and contact the appropriate help for you: a neighbor, family member, or emergency services.
Pros
- Many device and package options
- Price decreases when paid quarterly, semi-annually, or annually
- No up-front equipment fee for most packages
Cons
- Fall detection costs extra
- Packages and pricing change frequently
MobileHelp Packages
- 24/7 monitoring
- Cellular connection
- MobileHelp cellular base station
- 1 neck pendant or wristband help button
- Lockbox for emergency responder access
- 24/7 monitoring
- Landline connection
- Landline-ready base station
- Neck pendant or wristband with help button
- Lockbox for emergency responder access
- 24/7 monitoring
- Cellular connection
- Mobile Device with two-way communication & GPS tracking
- Neck pendant or wristband with help button
- Lockbox
- 24/7 monitoring
- Cellular connection
- MobileHelp cellular base station
- Mobile Device with two-way communication & GPS tracking
- Neck pendant or wristband with help button
- Lockbox
- 24/7 monitoring
- Cellular connection
- 2 Mobile Devices with two-way communication & GPS tracking
- Neck pendant or wristband with help button
- Lockbox
- 24/7 monitoring
- Cellular connection
- Smart Watch device with two-way communication & GPS tracking
Our take
This package is MobileHelp’s basic entry-level medical alert system. Starting at $19.95 per month for 24/7 professional monitoring, the MobileSafe Classic package is very competitively priced compared to similarly equipped packages from other leading medical alert providers.
You don’t need a landline phone for the Classic package, since the base station has built-in cellular connectivity and two-way communication. You can call emergency services directly from the base station, or you can press the help button on your neck pendant or wristband (included). You also have the option to add automatic fall detection to this system by adding a Fall Detection pendant, which costs an additional $10 per month for monitoring.
Package Features
Our take
If you have an active landline phone, the Wired Home package is likely MobileHelp’s best selection for at-home monitoring. This system is slightly more expensive than the Classic package, but it’s a better choice if there’s spotty cellular coverage in your area, or if you want a larger radius in which your wearable monitoring devices will work. While the Classic package’s wearable devices work within 600 feet of the base station, the Wired Home package has a coverage area up to 1,300 feet. The Wired Home package starts at $24.95/month.
Package Features
Our take
MobileHelp’s Solo package is a streamlined device bundle that works whether you’re at home or away. Instead of a base station, you get a Mobile Device with two-way communication, which you can bring with you wherever you go. Even better, the Mobile Device has built-in GPS location tracking so help can always find you.
Thanks to its cellular connectivity, the Solo package works anywhere that AT&T cell towers can reach. A wearable help button is also included; you can use it to call for help as long as you’re within range of the Mobile Device (approximately 350 feet). The MobileHelp Solo package starts at $37.95 per month; add an additional $10 per month if you want automatic fall detection.
Package Features
Our take
This package gives you the convenience of both an in-home cellular base station and a Mobile Device with GPS tracking and two-way communication, plus a wearable help button. This increases your coverage area and helps ensure that you’re always within range of your devices, so you can rest assured that you can call for help whenever and wherever you need to. Monitoring starts at $41.95/mo.
Package Features
Our take
If having more than one Mobile Device will serve you better than an in-home base station will, then MobileHelp has a package for that too. This bundle offers two Mobile Devices with GPS tracking and two-way communication, perfect for providing back-up options or monitoring both you and your spouse. Costs start at $44.95 per month, which is nearly a 2-for-1 value compared to the Solo package. Again, automatic fall detection requires an extra monthly fee.
Unique Details
Our take
If you would like a medical alert system but are looking for a unique alert device, the MobileHelp Smart wrist watch is a good option. With MobileHelp Smart, you’ll not only be able to have access to 24/7 assistance but also track and monitor aspects of your lifestyle like fitness and diet.
In case of emergencies, you can press the “Help” button on your watch and speak directly to an emergency operator. The MobileHelp Smart mobile alert system also comes with GPS location tracking so you can be found quickly to receive assistance. The MobileHelp Smart Watch is $349.95 and monitoring is $24.95/mo.
Package Features
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MobileHelp Equipment and Features
Compare MobileHelp Packages
| Starting monitoring cost | $19.95/mo. | $24.95/mo. | $37.95/mo. | $41.95/mo. | $44.95/mo. | $24.95/mo. |
|---|---|---|---|---|---|---|
| Connectivity | Cellular | Landline or Cellular | Landline or Cellular | Landline or Cellular | Landline or Cellular | Cellular |
| In-home or anywhere | In-home | In-home | Anywhere | Anywhere | Anywhere | Anywhere |
| Location tracking | No | No | Yes | Yes | Yes | Yes |
| Fall detection option | Additional $10/mo. | Additional $10/mo. | Additional $10/mo. | Additional $10/mo. | Additional $10/mo. | Additional $10/mo. |
MobileHelp Frequently Asked Questions
Does MobileHelp require a contract?
MobileHelp allows you to choose the term of payment for your monitoring. You can choose between monthly, quarterly, semi-annual, or annual payments.
Do I need a smartphone to use MobileHelp?
No, you don’t have to own a smartphone to use MobileHelp. Simply use each system’s devices to get assistance for emergencies. If you are interested, MobileHelp does have a mobile app and online health management platform called MobileHelp Connect®. This platform can be used by yourself or caregivers to monitor your well-being.
What is MobileHelp’s refund policy?
You can cancel your service with MobileHelp by giving the provider a call. If there is a balance on your account of at least $15.00, you’ll be given a prorated refund after your equipment has been received by the provider. For more details, please review MobileHelp’s Terms and Conditions.
