GreatCall

GreatCall is the company behind the Jitterbug, the popular mobile phone that’s known for its senior-friendly buttons and interface. Learn more about their communication devices and medical alerts.

What Sets GreatCall Apart?

If you’ve been researching medical alert systems, you might be asking, “Why not just get a cell phone?” After all, most of today’s phones can do all of the things that medical alerts can do (and then some). On the other hand, older adults are often hesitant to make use of today’s cellphones: They’re small, hard to read, and confusing to operate for non-digital natives. 

 

Enter GreatCall, a company that specializes in bringing modern communication solutions to older adults. Their specially designed devices offer seniors 21st-century technology in a way that’s easy to use and understand. Once you pick the mobile device that’s right for you, you also can select a monitoring/service package that best suits your needs.

Medical Alert Providers 3-min

What we like

  • Competitive starting price for mobile medical alert device with GPS tracking
  • Mobile phones eliminate the need to worry about landline connections altogether
  • Flip phones and smartphones available

What we don’t like

  • No in-home landline options
  • Mobile pendant is too large to wear on the wrist
  • Must pay device fees up front

GreatCall Medical Devices

Lively Mobile Plus

Starting at $24.99/mo

Our take

For folks who aren’t interested in getting a mobile phone – but still want modern technology like GPS tracking and on-the-go mobile coverage –  GreatCall’s Lively Mobile Plus package is a great option. It’s centered around the water resistant Lively Plus mobile device with GPS tracking, which allows on-the-go seniors to have push-button assistance whenever they’re anywhere that cellular coverage can reach. 

 

Purchase the device for $49.99; after that, 24/7 service is $24.99 – $39.99 per month. Higher-tier plans include fall detection, the ability to speak directly with a nurse or doctor on-demand, and the GreatCall Link mobile app, which updates family members if you call for emergency service.

Package Features

  • 24/7 assistance
  • Cellular connection
  • GPS location tracking
  • Fall detection option

Jitterbug Flip Phone

Starting at $19.99/mo

Our take

The Jitterbug Flip is a senior-friendly mobile phone that offers the core functionality of a personal medical alert along with all of the other benefits of a basic cell phone. It has large, easy-to-read buttons, a bright screen, a speaker that can go much louder than standard earpieces, and a simple menu. You can call or text your family and friends, and there’s also a built-in 5Star instant help button for reaching GreatCall’s assistance professionals. 

 

The Jitterbug costs $99.99 and service costs $19.99 – $34.99/month, depending on the Health & Safety Plan you choose. Higher tier plans include perks like device replacement, GreatCall Link mobile app access for family members, and assistance from a personal operator who can help you with non-emergency tasks like finding addresses or looking up phone numbers.

Package Features

  • 24/7 monitoring
  • Cellular connectivity
  • Calling and texting
  • Higher-tier service plans for advanced assistance

Jitterbug Smart2

Starting at $19.99/mo

Our take

The GreatCall Jitterbug Smart2 phone is a great choice for those who prefer smartphone features like email, map directions and more. You’ll be able to stay in touch with family and friends as well as have access to 24/7 assistance. Like the Jitterbug Flip, you’ll only have to press the 5Star Response button to connect with an agent. Additional features of the Jitterbug Smart2 include a large 5.5 inch screen, a built-in camera, voice typing and more.

 

Like the Jitterbug Flip, you’ll be able to choose a Health & Safety Package with features that best suits your needs, medication reminder messages, access to Urgent Care, the GreatCall Link app and more. You can purchase the Jitterbug Smart2 for $149.99 and have access to 24/7 assistance for as little as $19.99/mo.

Package Features

  • 24/7 monitoring
  • Calling and texting
  • Higher-tier service plans for advanced assistance

GreatCall Equipment and Features

Lively Mobile Plus Device

Jitterbug Flip Phone

Jitterbug Smart2 Phone

Lively Mobile Plus Device

With the Lively Mobile Plus Device, you’ll be able to travel anywhere and still get help whenever you need it. The device is worn around the neck and is waterproof so you can keep it on while showering. If you’re out and need help, the Lively Mobile Plus device has built-in GPS functionality so you can easily be located.

Jitterbug Flip Phone

The Jitterbug Flip Phone is double-fold in its benefits – you can reach out to friends and family while also have easy access to support if you need it. At the touch of the 5Star Response button, an agent will connect with you. Large buttons, a bright screen and powerful speaker make this device easy to use for your communication needs.

Jitterbug Smart2 Phone

Get smartphone functionality with the Jitterbug Smart2 phone that will also connect you to the support you need. You can voice type your text messages, access email, map directions, take pictures and more with the Jitterbug Smart2. A simple 5Star Response button is also available in the event of emergencies.

Compare GreatCall Packages

Lively Mobile Plus

Learn more

Jitterbug Flip Phone

Learn more

Jitterbug Smart2

Learn more
Device Cost $49.99 $99.99 $149.99
Service Cost $24.99-$39.99/mo. $19.99-$34.99/mo. $19.99-$34.99/mo.
GPS location tracking Yes No Yes
Fall detection option Yes No No
24/7 assistance Yes Yes Yes

Frequently Asked Questions about GreatCall

FAQ-desktop

Is GreatCall right for me?

GreatCall is a good medical alert system provider for older adults who are more technically inclined. The provider specializes in mobile medical alert options so you can have access to assistance whether you’re at home or on the go. If you’re generally more active and run errands, have doctor’s appointments, travel or have other activities that you’re a part of, we would recommend GreatCall.

Which GreatCall device or package is best for me?

This will depend more-so on your comfortability with technical devices. If you currently have a phone and are not seeking to purchase another one soon, you may want to just consider the Live Mobile Device plus package which comes with wearable pendant. If, however, you are looking to purchase a new phone but still want access to emergency assistance, the Jitterbug Flip or Jitterbug Smart2 are better options.

Does GreatCall offer 24/7 assistance?

Yes, GreatCall provides 24/7 assistance. By pressing the button on the Lively Mobile Plus device or the 5Star Response button on the Jitterbug Flip or Smart2, you’ll be connected with a 5Star agent who can assist. In some higher-tier health and safety plans, you can even speak to an actual doctor or nurse on-demand, or a non-emergency operator who can help you with non-medical tasks like finding phone numbers.

How do GreatCall Health & Safety packages work?

GreatCall Health & Safety packages are the service plans for what kind of monthly assistance you’d like to receive. There are three packages you can choose from: the Basic Package, Preferred Package or the Ultimate Package. Each one offers different features based on the GreatCall mobile device you choose. Features you’ll find with the Health & Safety Packages include 5Star Urgent Response, access to urgent care services, fall detection, product replacements, medication reminders and more.


Safety Team

Researched by the

Safety Team