Learn what factors contribute to security system response times and the providers we recommend.
Best Security System Response Times
Home Security Response Times
One of the most important aspects to consider when choosing a home security provider is the alarm response time.
Do alarm response times include the amount of time it takes for the authorities to arrive at your home?
That’s not quite it – alarm response times really refer to the time it takes for the monitoring center to receive your system’s notification, verify the alarm, and then contact the authorities.
You’ll often hear home security providers say that they have the fastest response time, but it’s really important to remember that this may vary based on the equipment they sell, the monitoring center they use, the connectivity each customer has, and even agent training.
Learn more about features that can affect security system response times and some of the top home security providers that offer these features.
Features That Affect Security System Response Times
Three types of monitoring connections you’ll find with home security providers are landline, Internet, and cellular monitoring. Hands-down, the best monitoring connection to have is cellular, and that’s because cellular monitoring is more reliable. Most providers today offer a cellular connection, but you may have to pay more for their monitoring service.
Monitoring centers that are UL certified conduct their business according to certain standards. Underwriters Laboratories conducts on-site inspections of monitoring stations – which includes checking for proper agent training. Well-trained, professional agents definitely factor into how fast your request is communicated.
Some providers have multiple monitoring stations for reliability and efficiency. In the event that one monitoring station loses power or there are other aspects that interfere with its service, another station can easily handle calls. You’ll want to look for a provider that uses multiple monitoring stations for handling their requests.
When you have more access at your fingertips to control your home security system (as well as send for help) then it increases your ability to get assistance when needed. Many home security system providers offer mobile apps and remote access with their service. This allows you to arm and disarm your alarm system from any location and immediately signal for help.
Crash & Smash Protection
Also recognized as tamper protection, this feature can make a big difference. If your security system is tampered with, the alarm center is notified immediately – no response needed on your end. This means help gets to you faster rather than waiting to find out your alarm system has been damaged and then alerting authorities.
When you need help immediately, you need a one-button, fast solution. Some providers have a panic button on their keychain remotes, sell a standalone panic button, or feature a panic option with their mobile app. When activated, a monitoring specialist will verify your notification and immediately send emergency responders. In emergencies, every second counts, and a panic button can be the difference that matters.
Compare Home Security System Response Time Features
ADT offers all of the features below accept crash and smash protection. Access to a cellular connection, redundancy with six centers, UL certified monitoring, remote access, and panic options influence ADT response times. We recommend ADT for those who want a professionally installed system and want to have more time to make sure their system is right for them.
SimpliSafe offers multiple monitoring options, redundancy with six centers, remote access, and panic mode capability. We recommend SimpliSafe as the best provider for DIY home security and inexpensive monthly monitoring.
Vivint provides cellular monitoring, redundancy with two centers, remote access, and panic mode capability. If you’re in the market for a provider with lots of smart home options and unique equipment, we’d recommend Vivint.
Frontpoint provides a cellular connection, UL certified monitoring, redundancy with two central stations, remote access, and panic options. We’d recommend Frontpoint if you want a DIY security system plus access to crash and smash protection and geo-location service for any automation rules you’ve created.
Brinks provides a cellular connection, UL certified monitoring, redundancy, UL certification, remote access, and panic mode capability. One of the unique features about Brinks is that you can get a Nest home security system and have it monitored by the provider.
Stand-out features include
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The Safety Team is a group of experts that handle provider research, product reviews and recalls to make your home safety and security search as easy as 1-2-3.