ADT Home Security Review

ADT is known for its experience in the home security industry and its 6-Month Money-Back Guarantee.

ADT Home Security
Overview and Quick Take

ADT Home Security Overview Services

ADT Security has over 140 years of experience in the home security industry and is a top provider with over 7 million customers who trust the company’s services. Some highlights of ADT’s services include security packages designed with basic and advanced features, landline and cellular monitoring, a 6-Month Money-Back Guarantee and advanced home automation features.

ADT offers four package options: the Total Protection, Smart Protection, Video Lite and Complete Package. The upfront cost for equipment ranges from $0 down up to $599. ADT monitored security ranges from $45.99/mo. – $57.99/mo.

Quick Take

8.3 out of 10: Next-level equipment and standout features make it worth ADT’s pricey equipment and monthly packages. ADT also has Best in class guarantees to cover theft protection and customer satisfaction. 

ADT Review: Our Pick for Most Industry Experience

ADT’s longevity in the home security industry gives the company an advantage over other providers in terms of consumer trust. Check out our ADT reviews of these six categories: price, stand-out features, equipment, installation and warranty.

Price & Packages
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Price & Packages

6 out of 10

Highlights

  • Professional monitoring costs between $45.99/mo. and $57.99/mo., which is about average compared to competitors
  • Contract length starts at 12 months, putting ADT about average compared to other providers
  • ADT offers four packages to choose from

When you compare the cost of ADT’s professional monitoring to other providers, it is competitive and about what you could expect when browsing similar providers. Prices for ADT’s professional monitoring range from $45.99/mo. to $57.99/mo. depending on the security package you chose.

 

Compared to other providers, ADT’s standard contract length is 36-month – which is about average across other industry providers as well. ADT also offers Flexible Financing to choose your monthly payment based on your contract length.

 

ADT offers four packages for customers to choose from. The Total Protection Package includes your basic security equipment plus a cellular connection. The Smart Protection Package takes things up a notch by adding the ADT mobile app and live video monitoring. On the other hand, the Video Lite Package covers your basic security camera monitoring needs. And, the Complete Package adds home automation to control your security equipment and Z-Wave compatible appliances using remotely.

 

Another aspect that we like about ADT home security is that you can customize your packages: if you need additional equipment such as door or motion sensors, ADT has you covered.

Equipment
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Equipment

10 out of 10

Highlights

  • ADT’s Safewatch CellGuard provides a cellular connection
  • Motion sensors can be adjusted to the size of your pet to reduce false alarms

ADT gives customers the option of choosing between a landline or cellular connection. If you’d prefer, you could even opt for a landline connection and use a cellular connection for your back-up: the choice is yours! ADT’s Safewatch CellGuard connection will prevent any lapse in your service should an emergency occur, so we highly recommend this type of connection for your home. ADT also helps pet owners avoid false alarms through motion sensor sensitivity adjustment. Your motion sensors can be adjusted according to your pet’s size.

Installation
(D) Installation@1.5-min

Installation

8 out of 10

Highlight

  • ADT provides professional installation for your security system

ADT provides customers with a professional install of their security systems. With a professional installation, you’ll have the ability to consult with certified service technicians who can answer your questions and get tailored advice about your home’s security needs. We would also recommend a professional installation to customers who are not comfortable with navigating technology so as to avoid mistakes. This option would also be suitable for those who want to ensure they have the right equipment for their homes. If you’re on the other side of the fence and would like more freedom with equipment placement in your home, we would recommend a DIY security system instead.

Customer Service
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Customer Service

6 out of 10

Highlights

  • Average Customer App Rating: 4.3 out of 5
  • BBB Rating: B+
  • Trustpilot Rating: Poor

The ADT mobile app was designed for smartphone control of your system and smart home equipment from virtually anywhere, But ADT customers aren’t impressed. They mentioned glitches with the app, errors with mobile alerts from sensors. The app does not always arm and disarm from the app – which could be a security risk for families who rely on the app. 


Unfortunately, ADT customers aren’t happy with faulty equipment, unexpected rate changes for reasons unknown.

ADT has a few ways for customers to share feedback and get help. They offer a 24/7 support phone line, and a customer portal to manage your account anytime using your smartphone.

Standout Features
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Standout Features

10 out of 10

Highlights

  • A variety of smart home devices that you can add-on
  • The ADT mobile app lets you remotely access and control your security system and smart devices Go touchless with voice control and the help of Amazon Alexa
  • Go touchless with voice control via Amazon Alexa

ADT’s stand-out features include a variety of home automation products such as smart locks, smart lights, video doorbells, smart thermostats and more. These products can help ensure that your doors are locked when you leave home, your lights are on before arriving home and much more. The ADT mobile app places more control at your fingertips so whether you’re at home or away, you can manage smart devices as well as arm or disarm your security system. Want to go touchless? ADT takes home automation to the next level with the help of Amazon Alexa through compatible Amazon devices. You can have Alexa arm or disarm your system and take care of simple tasks like turning on and off your lights without having to touch your phone. One other factor that’s worth noting about home automation is that these features are not included in ADT’s Total Protection Package, so you’ll have to pay more to access these capabilities.

Warranty
SimpliSafe Security Review

Warranty

8 out of 10

Highlight

  • ADT offers an Extended Limited Warranty

ADT offers an Extended Limited Warranty and Quality Service Plan for $7/mo. to keep your equipment up and running without worry. The warranty covers common equipment repairs and replacements for both homes and businesses. Otherwise, a warranty is not included in your monthly cost or contract.  

Trial Period & Guarantee
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Trial Period & Guarantee

10 out of 10

Highlights

  • ADT has a 6-Month Money-Back Guarantee to try it risk-free
  • The provider also offers a $500 Theft Protection Guarantee

One of the prominent aspects about ADT’s security services is the 6-Month Money Back Guarantee, which we believe really makes them stand out amongst other providers. This gives customers plenty of time to test and try out their system’s features to help determine if it’s a great fit. If there’s a system related issue that ADT cannot resolve they will refund the cost of your installation and or any monitoring fees. In the event that your home is burglarized while your security system is armed, ADT offers a Theft Protection Guarantee that will also pay up to $500 of your insurance deductible. This shows how ADT cares about their customers by assisting in the unfortunate event of burglary.

Package Details and Comparison

Package Details

ADT offers four home security packages to choose from – Protection Plus, Smart Protection, Video Lite and Complete. Here’s a breakdown of what each package includes:

Protection Plus

  • 1 digital panel
  • 1 alarm
  • Sensors
  • Window and yard signage
  • Access to intrusion detection
  • Access to home environmental monitoring

Smart Protection 

  • All of the features in the Protection Plus Package
  • Remote arming and disarming
  • Video monitoring and recording

Video Lite

  • All of the features in the Protection Plus Package
  • Remote arming and disarming
  • Video monitoring and recording

Complete 

  • All of the features in the Control Package
  • Optional indoor camera or video doorbell camera
  • Access to live video streaming
  • Recording and video clips

ADT Packages Comparison

Upfront equipment price starts at $599.00 $599.00 $599.00
24/7 professional monitoring Yes Yes Yes
Professional monitoring starts at $45.99/mo. $49.99/mo. $54.99/mo.
Professional installation Yes Yes Yes
Motion detection Yes Yes Yes
Home environmental monitoring Yes Yes Yes
Remote arming/disarming No Yes
Smart home device control No No Yes
Video surveillance No No No

Why We Recommend the Complete Package

The ADT Complete Package provides you with access to video surveillance through an indoor camera or video doorbell camera. With this package, you’ll be able to check-in what’s happening in your home or at your doorstep. With two-way talk capability, you can easily interact with family members, pets, or visitors.

ADT vs. Competitors

Compare ADT to Other Competitors

Monitoring price starts at $45.99/mo. $29.99/mo. $44.99/mo.
Installation Professional Professional DIY
Monitoring options Professional Professional Professional
Minimum contract length 12 months 42-60 mos. or pay for equipment in full** Monthly subscription – no contract required
Guarantee $500 Theft Protection None None
Warranty Option to extend lifetime warranty 120-day equipment warranty 3-year limited equipment warranty
Recap

ADT Review Recap

We find that ADT is good for their variety of smart home and security equipment. No matter what package you choose ADT gives you security essentials so you’ll have better home security from the start. ADT works with a variety of smart home devices from popular brands including Amazon, Google, Nest and more. You’ll be able to have true smart home security that’s controlled using one app.

ADT is slightly expensive with expensive equipment costs and professional monitoring. Fortunately, the equipment can be paid for over the course of the contract. Also, ADT’s customer service isn’t the best. Customers aren’t pleased with the app, equipment or ADT customer service representatives when attempting to resolve their issues. 

On the bright side, ADT offers a warranty and guarantee if you’d like to give their services a try risk-free. You’ll have a secure setup that’s hassle free and home security that you can count on.

How We Based Our Provider Ratings


dashia

Written by

Dashia Starr

Dashia researches and writes on all things home automation and security. She focuses on the latest news, products, and providers to share only the best with you.