ADT Home Security Review

When you compare the cost of ADT’s professional monitoring to other providers, it is competitive and about what you could expect when browsing similar providers. Prices for ADT’s professional monitoring range from $45.99/mo. to $57.99/mo. depending on the security package you chose.

Compared to other providers, ADT’s standard contract length is 36-month – which is about average across other industry providers as well. ADT also offers Flexible Financing to choose your monthly payment based on your contract length.

ADT offers four packages for customers to choose from. The Total Protection Package includes your basic security equipment plus a cellular connection. The Smart Protection Package takes things up a notch by adding the ADT mobile app and live video monitoring. On the other hand, the Video Lite Package covers your basic security camera monitoring needs. And, the Complete Package adds home automation to control your security equipment and Z-Wave compatible appliances using remotely.

Another aspect that we like about ADT home security is that you can customize your packages: if you need additional equipment such as door or motion sensors, ADT has you covered.

ADT gives customers the option of choosing between a landline or cellular connection. If you’d prefer, you could even opt for a landline connection and use a cellular connection for your back-up: the choice is yours! ADT’s Safewatch CellGuard connection will prevent any lapse in your service should an emergency occur, so we highly recommend this type of connection for your home. ADT also helps pet owners avoid false alarms through motion sensor sensitivity adjustment. Your motion sensors can be adjusted according to your pet’s size.

ADT provides customers with a professional install of their security systems. With a professional installation, you’ll have the ability to consult with certified service technicians who can answer your questions and get tailored advice about your home’s security needs. We would also recommend a professional installation to customers who are not comfortable with navigating technology so as to avoid mistakes. This option would also be suitable for those who want to ensure they have the right equipment for their homes. If you’re on the other side of the fence and would like more freedom with equipment placement in your home, we would recommend a DIY security system instead.

ADT provides a few different methods for delivering customer service. Its main one is through the dedicated phone line which provides 24/7 support. You can also get in touch with ADT through the live chat on its website or through social media channels. For general inquiries and troubleshooting, ADT’s Help Center has plenty of resources to help you tackle issues yourself. 

At the moment, ADT has a Better Business Bureau rating of A+. However, ADT’s home security reviews tell a different story, with an average of just one star. A number of customers have reported issues with ADT’s service, including complaints about customer service representatives, equipment maintenance and cancellation fees.

ADT’s stand-out features include a variety of home automation products such as smart locks, smart lights, video doorbells, smart thermostats and more. These products can help ensure that your doors are locked when you leave home, your lights are on before arriving home and much more. The ADT mobile app places more control at your fingertips so whether you’re at home or away, you can manage smart devices as well as arm or disarm your security system. Want to go touchless? ADT takes home automation to the next level with the help of Amazon Alexa through compatible Amazon devices. You can have Alexa arm or disarm your system and take care of simple tasks like turning on and off your lights without having to touch your phone. One other factor that’s worth noting about home automation is that these features are not included in ADT’s Total Protection Package, so you’ll have to pay more to access these capabilities.

ADT offers an Extended Limited Warranty and Quality Service Plan for $7/mo. to keep your equipment up and running without worry. The warranty covers common equipment repairs and replacements for both homes and businesses. Otherwise, a warranty is not included in your monthly cost or contract.  

One of the prominent aspects about ADT’s security services is the 6-Month Money Back Guarantee, which we believe really makes them stand out amongst other providers. This gives customers plenty of time to test and try out their system’s features to help determine if it’s a great fit. If there’s a system related issue that ADT cannot resolve they will refund the cost of your installation and or any monitoring fees. In the event that your home is burglarized while your security system is armed, ADT offers a Theft Protection Guarantee that will also pay up to $500 of your insurance deductible. This shows how ADT cares about their customers by assisting in the unfortunate event of burglary.

ADT’s dedicated mobile app allows you to remotely control your home security system, wherever you go. Arm or disarm your system on the move and get instant alerts if the status of a sensor changes. With the live video feature, you can check in on your home by remotely accessing your security camera feeds. 

ADT’s mobile app also allows you to take full control of your home’s smart devices. Turn lights on while you are away, adjust a smart thermostat and even lock or unlock doors remotely to let in contractors or cleaners. If you have Amazon Alexa devices in your home, you can also integrate ADT’s mobile app with those. Alexa adds voice control to your ADT home security system, which can be controlled through the ADT app for convenience.