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ADT Home Security Review

ADT is known for its experience in the home security industry and its 6-Month Money-Back Guarantee.

ADT Home Security
Overview and Quick Take

ADT Services

ADT Security has been providing home security services for over 145 years. The company is a trusted and popular provider, serving over 6 million customers with a range of packages to suit different needs and budgets. ADT offers basic and advanced packages with 24/7 monitoring and advanced home automation equipment, and the company will review your home’s security needs and help you choose a customized, professionally installed plan.

ADT offers three different security packages: the Secure, Smart and Complete packages. The upfront cost for equipment varies depending on your package of choice. However, the company may be able to activate any existing security system you have. For 24/7 security monitoring, ADT charges from $28.99 to $57.99 per month, depending on which security package you have chosen for your home. Here is our ADT security systems revie

Quick Take

8.3 out of 10: Next-level equipment and standout features make it worth ADT’s pricey equipment and monthly packages. ADT also has Best in class guarantees to cover theft protection and customer satisfaction. 

ADT Review: Our Pick for Most Industry Experience

ADT’s longevity in the home security industry gives the company an advantage over other providers in terms of consumer trust. Check out our ADT reviews of these six categories: price, stand-out features, equipment, installation and warranty.

Pros and Cons

Pros and Cons

Pros:

  • A trusted name for over 140 years
  • Range of customizable packages
  • 6-Month Money-Back Guarantee

Cons:

  • More expensive than many alternatives 
  • Requires a 36-month contract
  • Mobile app and video cameras are not included in the basic package
Price & Packages
(M) Lead Modal IMG – ADT@2x (1)

Price & Packages

6 out of 10

Highlights

  • Professional monitoring costs between $45.99/mo. and $57.99/mo., which is about average compared to competitors
  • Contract length starts at 12 months, putting ADT about average compared to other providers
  • ADT offers four packages to choose from

When you compare the cost of ADT’s professional monitoring to other providers, it is competitive and about what you could expect when browsing similar providers. Prices for ADT’s professional monitoring range from $45.99/mo. to $57.99/mo. depending on the security package you chose.

 

Compared to other providers, ADT’s standard contract length is 36-month – which is about average across other industry providers as well. ADT also offers Flexible Financing to choose your monthly payment based on your contract length.

 

ADT offers four packages for customers to choose from. The Total Protection Package includes your basic security equipment plus a cellular connection. The Smart Protection Package takes things up a notch by adding the ADT mobile app and live video monitoring. On the other hand, the Video Lite Package covers your basic security camera monitoring needs. And, the Complete Package adds home automation to control your security equipment and Z-Wave compatible appliances using remotely.

 

Another aspect that we like about ADT home security is that you can customize your packages: if you need additional equipment such as door or motion sensors, ADT has you covered.

Equipment
(D) Surveillance systems ADT-min

Equipment

10 out of 10

Highlights

  • ADT’s Safewatch CellGuard provides a cellular connection
  • Motion sensors can be adjusted to the size of your pet to reduce false alarms

ADT gives customers the option of choosing between a landline or cellular connection. If you’d prefer, you could even opt for a landline connection and use a cellular connection for your back-up: the choice is yours! ADT’s Safewatch CellGuard connection will prevent any lapse in your service should an emergency occur, so we highly recommend this type of connection for your home. ADT also helps pet owners avoid false alarms through motion sensor sensitivity adjustment. Your motion sensors can be adjusted according to your pet’s size.

Installation
(D) Installation@1.5-min

Installation

8 out of 10

Highlight

  • ADT provides professional installation for your security system

ADT provides customers with a professional install of their security systems. With a professional installation, you’ll have the ability to consult with certified service technicians who can answer your questions and get tailored advice about your home’s security needs. We would also recommend a professional installation to customers who are not comfortable with navigating technology so as to avoid mistakes. This option would also be suitable for those who want to ensure they have the right equipment for their homes. If you’re on the other side of the fence and would like more freedom with equipment placement in your home, we would recommend a DIY security system instead.

Customer Service
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Customer Service

6 out of 10

Highlights

  • Average Customer App Rating: 4.3 out of 5
  • BBB Rating: A+
  • Trustpilot Rating: Poor

ADT provides a few different methods for delivering customer service. Its main one is through the dedicated phone line which provides 24/7 support. You can also get in touch with ADT through the live chat on its website or through social media channels. For general inquiries and troubleshooting, ADT’s Help Center has plenty of resources to help you tackle issues yourself. 

 

At the moment, ADT has a Better Business Bureau rating of A+. However, ADT’s home security reviews tell a different story, with an average of just one star. A number of customers have reported issues with ADT’s service, including complaints about customer service representatives, equipment maintenance and cancellation fees.

Standout Features
(D) Simplisafe Reviews Hero-min

Standout Features

10 out of 10

Highlights

  • A variety of smart home devices that you can add-on
  • The ADT mobile app lets you remotely access and control your security system and smart devices Go touchless with voice control and the help of Amazon Alexa
  • Go touchless with voice control via Amazon Alexa

ADT’s stand-out features include a variety of home automation products such as smart locks, smart lights, video doorbells, smart thermostats and more. These products can help ensure that your doors are locked when you leave home, your lights are on before arriving home and much more. The ADT mobile app places more control at your fingertips so whether you’re at home or away, you can manage smart devices as well as arm or disarm your security system. Want to go touchless? ADT takes home automation to the next level with the help of Amazon Alexa through compatible Amazon devices. You can have Alexa arm or disarm your system and take care of simple tasks like turning on and off your lights without having to touch your phone. One other factor that’s worth noting about home automation is that these features are not included in ADT’s Total Protection Package, so you’ll have to pay more to access these capabilities.

Warranty
SimpliSafe Security Review

Warranty

8 out of 10

Highlight

  • ADT offers an Extended Limited Warranty

ADT offers an Extended Limited Warranty and Quality Service Plan for $7/mo. to keep your equipment up and running without worry. The warranty covers common equipment repairs and replacements for both homes and businesses. Otherwise, a warranty is not included in your monthly cost or contract.  

Trial Period & Guarantee
Mom using smartphone

Trial Period & Guarantee

10 out of 10

Highlights

  • ADT has a 6-Month Money-Back Guarantee to try it risk-free
  • The provider also offers a $500 Theft Protection Guarantee

One of the prominent aspects about ADT’s security services is the 6-Month Money Back Guarantee, which we believe really makes them stand out amongst other providers. This gives customers plenty of time to test and try out their system’s features to help determine if it’s a great fit. If there’s a system related issue that ADT cannot resolve they will refund the cost of your installation and or any monitoring fees. In the event that your home is burglarized while your security system is armed, ADT offers a Theft Protection Guarantee that will also pay up to $500 of your insurance deductible. This shows how ADT cares about their customers by assisting in the unfortunate event of burglary.

ADT Mobile App
Mom using smartphone

ADT Mobile App

10 out of 10

Highlights

  • Arm or disarm your system, wherever you are
  • Access live feeds of security camera footage
  • Receive instant alerts when system status changes
  • Manage smart home devices remotely
  • Track your family any time
  • Connect with Amazon Alexa for a voice-controlled security system

ADT’s dedicated mobile app allows you to remotely control your home security system, wherever you go. Arm or disarm your system on the move and get instant alerts if the status of a sensor changes. With the live video feature, you can check in on your home by remotely accessing your security camera feeds. 

 

ADT’s mobile app also allows you to take full control of your home’s smart devices. Turn lights on while you are away, adjust a smart thermostat and even lock or unlock doors remotely to let in contractors or cleaners. If you have Amazon Alexa devices in your home, you can also integrate ADT’s mobile app with those. Alexa adds voice control to your ADT home security system, which can be controlled through the ADT app for convenience.

Packages
Secure/Build Your Own
Smart
Complete
Upfront Equipment Cost
From $9.98/mo for 60 months or $599 in total
From $15.32/mo for 60 months or $919 in total
From $17.82/mo for 60 months or $1069 in total
Monthly Monitoring Cost
$45.99/mo.
$49.99/mo.
$57.99/mo.
Package Details and Comparison

Package Details

ADT offers four home security packages to choose from – Protection Plus, Smart Protection, Video Lite and Complete. Here’s a breakdown of what each package includes:

Protection Plus

  • 1 digital panel
  • 1 alarm
  • Sensors
  • Window and yard signage
  • Access to intrusion detection
  • Access to home environmental monitoring

Smart Protection 

  • All of the features in the Protection Plus Package
  • Remote arming and disarming
  • Video monitoring and recording

Video Lite

  • All of the features in the Protection Plus Package
  • Remote arming and disarming
  • Video monitoring and recording

Complete 

  • All of the features in the Control Package
  • Optional indoor camera or video doorbell camera
  • Access to live video streaming
  • Recording and video clips

ADT Packages Comparison

Upfront equipment price starts at $599.00 $599.00 $599.00
24/7 professional monitoring Yes Yes Yes
Professional monitoring starts at $45.99/mo. $49.99/mo. $54.99/mo.
Professional installation Yes Yes Yes
Motion detection Yes Yes Yes
Home environmental monitoring Yes Yes Yes
Remote arming/disarming No Yes
Smart home device control No No Yes
Video surveillance No No No

Why We Recommend the Complete Package

The ADT Complete Package provides you with access to video surveillance through an indoor camera or video doorbell camera. With this package, you’ll be able to check-in what’s happening in your home or at your doorstep. With two-way talk capability, you can easily interact with family members, pets, or visitors.

ADT vs. Competitors

Compare ADT to Other Competitors

Monitoring price starts at $45.99/mo. $29.99/mo. $44.99/mo.
Installation Professional Professional DIY
Monitoring options Professional Professional Professional
Minimum contract length 12 months 42-60 mos. or pay for equipment in full** Monthly subscription – no contract required
Guarantee $500 Theft Protection None None
Warranty Option to extend lifetime warranty 120-day equipment warranty 3-year limited equipment warranty
Recap

ADT Review Recap

We find that ADT is good for their variety of smart home and security equipment. No matter what package you choose ADT gives you security essentials so you’ll have better home security from the start. ADT works with a variety of smart home devices from popular brands including Amazon, Google, Nest and more. You’ll be able to have true smart home security that’s controlled using one app.

ADT is slightly expensive with expensive equipment costs and professional monitoring. Fortunately, the equipment can be paid for over the course of the contract. Also, ADT’s customer service isn’t the best. Customers aren’t pleased with the app, equipment or ADT customer service representatives when attempting to resolve their issues. 

On the bright side, ADT offers a warranty and guarantee if you’d like to give their services a try risk-free. You’ll have a secure setup that’s hassle free and home security that you can count on.

How We Based Our Provider Ratings

Frequently Asked Questions About ADT

Can I add cameras to my ADT system? 

ADT’s service is customizable so you can add security cameras to your home security system. The basic packages do not include cameras as standard. However, you can upgrade to one of the higher-tier packages that include video surveillance. The Complete package is ADT’s most comprehensive package and includes video surveillance.

What home automation technology works with ADT security? 

ADT security systems can be integrated with various home automation technology. You can combine ADT with smart locks, smart plugs, temperature control and garage door controls. ADT can also work with Amazon Alexa to add voice control to your security system. 

How easy is ADT Security to install? 

With ADT’s professional installation service, you will never have to worry about installing equipment. ADT takes care of all equipment installation and will customize the setup to your home. Installation fees range from $99 to $199.

How long are ADT contracts? 

ADT typically asks customers to sign up for a 36-month contract. This is fairly standard in the home security industry but it can put some customers off. However, if you are unhappy with your ADT system, there is a six-month money-back guarantee to cancel. 


dashia

Written by

Dashia Starr

Dashia researches and writes on all things home automation and security. She focuses on the latest news, products, and providers to share only the best with you.