ADT Monitoring

With 145 years of experience under its belt, ADT has proven itself a leader in providing the highest level of security. ADT works best for people who want professional installation and in-house, 24/7 monitoring. Although ADT costs a little more than the competition, you can rely on its advanced technology and commitment to customer service, making it a solid choice for family and property protection.

ADT Monitoring

The name behind the ADT acronym offers a clue to the company’s early history. American District Telegraph began in 1874 after its founder, Edward Callahan, fell victim to a late-night burglar. To protect himself from future crimes, Callahan invented a telegraph device that could send a signal to call for help. The idea caught on quickly and Callahan installed the devices in dozens of neighbors’ homes, forming the world’s first home security network.

Today, ADT stands at the forefront of commercial and home security. In 2010, ADT launched its Pulse product line, which integrates traditional security components such as entry sensors and motion detectors with advanced home automation, including smart climate control and lighting devices.

According to 2017 FBI statistics, 16% of robberies occur in homes. With so many affordable new home security systems on the market, many designed for self-installation and self-monitoring, it is difficult for many consumers to decide which type of security system to buy. ADT systems include professional installation and 24/7 monitoring, along with tools that put you in control of your home’s security from the comfort of your living room or hundreds of miles away.

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ADT’s Monitoring Features

ADT sells commercial and residential security systems and offers 24/7 monitoring in UL-certified monitoring centers throughout Canada and the United States. “Monitoring is always provided at the same levels for all of our customers,” said Thomas Nakatani, ADT Vice President of IT. “A life safety alarm, whether it comes from a home or business, will always be assured of a fast and accurate response.”

ADT monitoring infrastructure features backup architecture that enables monitoring agents to access data, even during major storms or widespread emergencies. Monitoring centers do not use automated phone systems that require you to navigate through prompts to report an emergency to a human being. Instead, ADT staffs its monitoring centers with trained, live operators. ADT’s core monitoring services include:

  • Carbon monoxide and fire protection.
  • Intrusion protection.
  • Panic and robbery alarms.
  • Property protection.
  • Water and leak detection.

Monitoring of commercial security systems goes a step further to protect cellular networks, data networks, refrigeration units and solar systems. “The types of products and services offered for monitoring may differ,” said Nakatani. “Whether it’s break-ins, consumer and/or employee theft, property vandalism, health monitoring systems, panic buttons, etc., ADT monitoring uses the latest in security technology to protect businesses of any size with 24/7 monitoring, including intrusion alarms, access control, video monitoring, cybersecurity, managed data and IaaS options.”

The ADT Control App, available for Android and Apple smartphones and tablets, offers the added benefit of enabling you to monitor your home’s security system. With the app, you can arm and disarm your security system, access live video streams and operate smart home door locks, garage doors, lights and thermostats.

Ready to find an ADT home security package that fits your needs?

ADT Monitoring Provides More Than Peace of Mind

Most homeowners and renters install security systems to catch porch thieves or stop burglars in their tracks. But they often do not think beyond preventing crimes. “We had a recent incident, one of thousands, where the Klassens, a family of five in Minnesota, was awakened after midnight by our monitoring team because we detected carbon monoxide in the house. The fire department shared that they would have not survived,” said Nakatani. “Ultimately a monitored system has highly trained agents dedicated to responding to your alarm so even if you’re in a movie, camping or just don’t notice your phone go off, the right first responders can be sent to your home or business.”

ADT custom designs and professionally installs all its security systems. Systems can include digital control panels, doorbell cameras, entry sensors, indoor and outdoor surveillance cameras, keychain remote controls and carbon monoxide, fire and water detectors. Each component integrates with the system control, which ADT agents can monitor 24/7.

ADT Monitoring Centers

ADT owns and operates 12 monitoring centers in Canada and the United States, staffed by 3,000 monitoring agents, who respond to over 15 million alarms each year. ADT does not outsource its monitoring services.

“Our agents go through extensive security checks, training and are supported with the latest technology.  We have dedicated agents for Spanish speakers, eldercare and health, custom homes and national accounts,” said Nakatani.

ADT Monitoring Cost

The best home security systems

System installation starts at $99 and all ADT products and services come with a six-month, money-back guarantee. ADT also offers a theft protection guarantee, which pays up to $500 on your insurance deductible if a thief burglarizes a home with an armed ADT security system. Installing a home security system may also earn you a discount on your homeowners or renters insurance.

ADT professional monitoring costs around $37 to $53 per month and requires a 36-month contract (24-month contract for California customers).

Choosing the Right Home Security Service

In 2019, PC Magazine ranked ADT number one in its Best Smart Home Security Systems for 2019 study. In J.D. Power’s 2018 Home Security Satisfaction Study, which ranks companies based on customer satisfaction, ADT ranked fifth. J.D. Power will release its 2019 Home Security Satisfaction Study at the end of October. The Better Business Bureau gives the security giant an A+ rating. 

With 145 years of experience under its belt, ADT has proven itself a leader in providing the highest level of security. ADT’s six-month, money-back guarantee offers customers ample time to test their systems, but installation fees and the required monitoring contract may put off some consumers.

There are self-install and self-monitoring options from a variety of competitors for those looking for systems that are more affordable and don’t lock you into a contract. ADT works best for people who want professional installation and in-house, 24/7 monitoring. Although ADT costs a little more than the competition, you can rely on its advanced technology and commitment to customer service, making it a solid choice for family and property protection.

Ready to find an ADT home security package that fits your needs?


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